Novotel Вена Хауптбанхоф 4 звезды

I booked this hotel due to its convenient location opposite the central train station. I am glad to say we were not disappointed. We arrived in Vienna on an early flight and caught the OBB train from the airport direct to central station for €4.40 - about 15 mins. We called at the hotel to leave our cases but were told that we could check into our room immediately. The standard room was large enough and the bed was very comfortable. There was a kettle in the room and a fridge which we found very handy to store milk and drinks. We did not eat breakfast in the hotel as we felt that €15 was very expensive. There was an Aldi ( called Hofer in Vienna) behind the hotel which had a great bakery and was very convenient and fresh for breakfast during our stay. We bought a 72 hour ticket for transport( bus/ tram and Ubaum) for about €17 and this was well worth the money. It was so easy and convenient to use the ubaum train to travel to all major attractions in Vienna. I would certainly recommend this hotel to others.

Very nice hotel right next to the station. A bit of a walk to the centre of the city. Great breakfast. Only criticism was: I was in an executive room and as I was travelling on business wanted to do some work in the evenings. No desk ??!! A bit odd and not great trying to work on a laptop on a sofa.

Great location, next to the main city railway station. Direct OBB train to and from the airport, unless you are travelling VERY early in the morning. Staff were polite, helpful and knowledgeable. Housekeeping was very efficient. Breakfast was just a joy. All help yourself. Loads of choices and enough staff for food replenishment and table laying.

Such a shame to have to give this hotel a poor review and this could of been easily prevented but the front desk team didn’t want to resolve our issue unfortunately. We stayed here earlier in the week for 2 nights. Location is good if you are arriving from the airport by train/ bus or Bratislava by bus. Right next to the train/ bus station. About a 40 min walk into the centre of Vienna. This wasn’t an issue for us at all as we enjoy walking and there are some beautiful sites on the way via Belvedere. Our first night stay was the issue for us. The room was modern and clean and the hotel presented well. Unfortunately the aircon did not work on the first night for us. We were all unable to sleep and woke up covered in sweat. My son (who is 5) was awake all night and I would go as far to say it was the worst and most uncomfortable night sleep in a hotel in the last 10 years. The temp control in the room indicated it was on but hot air was blowing out and we were unable to get into onto a cold or aircon setting. In addition the in room fridge was blowing continual hot air out the back of the unit adding to the already very uncomfortable room temperature. In the morning I informed the front desk. They had someone attend the room and had to call an engineer agreeing that there was an issue and it would need fixing. By the time we returned for the second night stay it was fixed and we had a great sleep. On check out I spoke to the same lady and explained we were grateful for the repair and how much better then second night was. I kindly asked if anything could be offered to compensate for the first night, since they agreed it was a fault in our room. They said there was nothing they could do. And even more so because we had prepaid through hotels.com they couldn’t offer us anything. I thought this was very poor customer service especially considering I can only presume that the majority of bookings are not made directly. I asked if there was a complaint email or address to write to as the resolution in my opinion was not acceptable. We were absolutely happy to pay for the second night stay. Such a shame this couldn’t of been resolved which would of really prevented this negative review. We are always welcome for issues to be turned into great guest experiences as sometimes things do go wrong but unfortunately the team at Novotel were not interested in doing this on our stay.

모든 방은 카펫으로 되어있고, 객실마다 크기는 대체로 비슷하나 미니바 이용과 객실 내 서비스의 차이가 있다고 들었습니다. 저는 가장 기본의 스탠다드 룸을 이용했는데, 기차역이 보이는 전망에 푹신하고 좋은 침구에서 여행기간 내내 편안하게 잘 보냈습니다. 중앙역 나오자마자 바로 보이는 호텔이라 위치도 너무 좋고, 객실 내 사우나와 헬스장은 저녁 빈의 최고의 야경을 볼 수 있는 곳이기도 합니다. 특히 이 호텔의 가장 자랑은, 1층의 레스토랑입니다. 어느 곳보다 슈니첼이 맛있고 맥주와 모든 식사가 너무 맛있습니다!!! 또 방문할께요! All rooms are carpeted, and the size is generally the same for each room, but I heard that there is a difference between minibar use and in-room service. I used the most basic standard room, and I spent the whole trip comfortably with a soft view of the train station and good bedding. It's a hotel that you can see as soon as you get out of Jungang Station, so the location is great, The sauna and gym in the room are also places where you can see the best night view of Vienna in the evening. Especially, the pride of this hotel is the restaurant on the first floor. Schnitzel is more delicious than anywhere else and beer and all the meals are so delicious!!! I'll visit you again!