Novotel Вена Хауптбанхоф 4 звезды

We arrived late at the hotel , but this was not a problem. The reception staff were friendly and help. They acknowledged by Accor status which was a nice touch. Our room was of a good standard. The drinks in the mini bar were a great help. Although the view was not across the old town the view was still spectacular. Breakfast was good with a plentiful selection of hot and cold items. We only stayed the one night , but if we need to overnight again for a rail journey commencing in Wien, we will certainly be using this hotel.

Convenient location, lacking in amenities I chose the hotel because of its location near the station and a major business hub. But for a hotel in a major business area, it lacked basic amenities like a desk or a table. It had a kettle to make tea or coffee but my room came with decaf coffee only… not great when fighting jet lag. The bathroom had no toiletries beyond soap. The room was nice, though, and the tv had major international channels.

We arrived to hotel with our 2 small kids. It was after 8pm. We checked in, and then we wanted to have a nice dinner but we were told that it is not possible as they are too busy and they are not taking any more bookings. Place didnt look busy at all. Staff was rude! Next day I wanted to talk to manager about that situation and I was told told that they are all in the meeting! I will never stay there again and I will not recommend it to anybody!

2022 was a year of firsts. First time away from American soil traveling alone and Novotel was the perfect home away from home. Marlies eased my concerns and stayed in email contact to reassure me that they had everything in order for my stay🙏

All the comforts expected at Novotel, nothing disappointing as such. location is super as in terms your are right next to the Vienna Central Station - so connectivity to the airport, city center, cross country buses or any other place is not a problem at all. Next door is the station with huge food court with variety on offer ..so you can eat there and save some cash :) Although near the station still the area is peaceful and quiet. Overall would not mind returning here at all