ibis Vienna Airport bintang 3

Catatan tamu Avis (Peringkat ALL) 4.3/5 336 ulasan

Jaminan Harga
Terbaik
ibis Vienna Airport - Image 1
ibis Vienna Airport - Image 2
ibis Vienna Airport - Image 3
ibis Vienna Airport - Image 4
Raststation Schwechat S1, 2320 SCHWECHAT, Austria

Deskripsi

Keistimewaan hotel

  • Just 10 km from Vienna International Airport

  • Five meeting rooms with natural light (two are INSPIRED Meeting Rooms)

  • 75 air-conditioned non-smoking rooms

  • The Flave of Marché International: Eat and Work in a Comfortable Atmosphere

  • Chauffeur service for business and private customers

Akomodasi kami

Lokasi hotel

ibis Vienna Airport

Raststation Schwechat S1
2320 SCHWECHAT
Austria

GPS:48.12184, 16.43801

Telepon
Fax +43 1 7077011595

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  336 ulasan

Peringkat TripAdvisor  3.5/5  249 ulasan

Feedback: Location; Unanswered Pre-Arrival Query

Catatan Tripadvisor 3.0/5

Tony T Ulasan TripAdvisor tersertifikasi

The hotel’s location may suit travelers with road access, but I hope the hotel would consider providing more proactive communication for guests reliant on public transport or those unfamiliar with the area. Let's be honest - the hotel is located far, at a reasonable distance away from the airport. It would be great if the Management provides an airport shuttle. In general, I have mixed feelings after my stay at the Ibis Vienna Airport hotel. I am very Thankful for the thoughtful reply of the Resident Manager. He took the time to address my concerns (via email) after my stay. I appreciate their effort put into ensuring a positive guest experience, and I am glad to hear that they are reviewing the clarity of the hotel's location details to avoid any misunderstandings. However, I'd like to provide some additional context regarding my experience in November. On 29th October 2024, I sent an email to Ibis Vienna Airport with the following question: “Hello (...) I may need to spend the night at your hotel in between flights. Question: How can I reach the Ibis Vienna Airport hotel from Vienna Airport (VIE)? What are the options?” Unfortunately, I did not receive a response to that inquiry, which could have helped clarify the logistics of reaching the hotel in advance. I arrived on 2nd of November, and I believe a timely reply would have been instrumental in managing expectations and ensuring a smoother arrival. While I appreciate the courteousness of the staff during my later phone call, and during my stay, the initial lack of clarity about the location and accessibility did cause significant inconvenience, especially given my tight travel schedule. Once again, I do understand that the hotel’s location may suit travelers with road access, but I hope you consider providing more proactive communication for guests reliant on public transport or those unfamiliar with the area. Those relying on train would need to make a connection (change trains) at Vienna central station. Thank You again for Your kind offer to assist with any future bookings or recommendations. I genuinely value Your commitment to improving the guest experience, and I hope these suggestions will be helpful. Wishing You and Your team all the Best, Anton M. Tonchev AccorPlus Platinum Member

Formal complaint ignored.

Catatan Tripadvisor 2.0/5

Bgglobal Ulasan TripAdvisor tersertifikasi

My husband and I checked in late in the evening after travelling 16 hrs by car. We went straight to bed. We woken up most of the night scratching with bites, we put the full lights on blood on curtains, looks like washed up vomit on carpets, very dirty and smelly, dirt on shower and toilet. This was a dreadful night . Not even a 1 star. Ben's very old and uncomfortable with bugs. We paid just less than 200 euros for one night to come out with a rash. We checked out at 7am mentioned to reception, his reply was he didnt know about this, not even I'm sorry or will make a complaint to management. Not even water in the room upon arrival. I asked reception, he said you can drink the tap water from the bathroom...well what a nice welcome, I went to buy water after a long tiring travel. I had no option to complain to Accor to contact them directly by email. It was a waste of time making a formal complain at reception as they shown no interest in their profession on night and day duty. No option to change rooms .

Noisy and not as advertised

Catatan Tripadvisor 2.0/5

sabrinaMinn Bisnis - Ulasan TripAdvisor tersertifikasi

Not as advertised. Rooms were noisy; sound came from outside traffic, hallway chatter and Nextdoor rooms. The “room darking” shades have a large gap at the bottom which the parking lot lights shine into the room. The soap disperser next to the sink was full but did not work. Check is easy and WiFi works well.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Ibis Vienna Airport. We sincerely apologize for the issues you encountered and the inconvenience they caused. We regret to hear that the noise levels and the room conditions did not meet your expectations. We understand how important a quiet and comfortable room is for our guests, and we will address the soundproofing and the shade gap immediately. Additionally, we apologize for the malfunctioning soap dispenser and will ensure our maintenance team rectifies this issue promptly. On a positive note, we are glad to hear that you found the check-in process easy and the WiFi satisfactory. Your feedback is invaluable to us as it helps us improve our services. We hope to have the opportunity to welcome you back in the future, providing you with a more enjoyable and restful stay. Warm regards, Georg Pollerus Resident Manager Ibis Vienna Airport

Worst encounter I've had in a while

Catatan Tripadvisor 1.0/5

Andreea B Ulasan TripAdvisor tersertifikasi

Disgusting behaviour from the concierge at reception on the night of 28/04/2024 at 4am. Went in with a 2 month old baby to use the baby changing facilities, all well and good, then my husband went in to get some hot water for baby's bottle, to which the man at reception said HOT WATER IS ONLY FOR GUESTS. Unfortunately, he made the whole situation very awkward, all we needed was water to FEED A 2 MONTH OLD BABY. "Family friendly" my a**. 🤮

Dear andreeab57, Thank you for taking the time to share your feedback. I am deeply concerned to read about your recent experience at our hotel, and I sincerely apologize for the distress it caused. Providing a welcoming and supportive environment for all guests, especially families with young children, is extremely important to us. It's clear we failed to meet our own standards this time. I assure you that we are taking this matter very seriously. We are currently investigating the incident to understand what happened and to ensure we implement measures to prevent similar issues. In the meantime, I would very much like the opportunity to make things right. Please contact me directly at h9320@accor.com or +43 1 7077011 so we can discuss this in more detail and ensure we address your concerns. Sincerely, Georg Pollerus (Resident Manager)

Not near the airport at all, quite far in fact

Catatan Tripadvisor 2.0/5

pplios Bisnis - Ulasan TripAdvisor tersertifikasi

It’s not near the airport, it’s 15 minutes away by car and has no transfer service, so it’s 29 euros per taxi trip, 58 in total. It’s in the middle of nowhere near a gas station and dinner options and breakfast are very expensive. On top of that the WiFi hasn’t worked so no option to work, not even check email. I don’t understand the good reviews, I’m really puzzled. The room is clean and the dinner and breakfast were good at least, hence the two stars. But if you add both taxi trips to the price, you might do better at an hotel next to the airport since it might end up being the same price.

Dear Guest, Thank you for sharing your feedback about your recent stay at our hotel. We genuinely appreciate your input, as it helps us understand and address our guests' concerns. We apologize for any confusion regarding our hotel's location. We want to clarify that we are indeed part of a motorway service station, which is highlighted on our website to provide accurate information to our guests. While we are not advertised as an "airport hotel," we aim to offer a convenient resting place for travelers on the road. We regret any inconvenience you experienced with transportation to and from the airport. We understand that proximity to the airport is important for many guests, and while we do not offer a transfer service, we do provide information about transportation options on our website and at the front desk. Regarding the Wi-Fi, we apologize if you encountered connectivity issues during your stay. Our records indicate that the Wi-Fi was operational during your visit, and we encourage guests to reach out to our front office team immediately if they encounter any technical difficulties. They are available 24/7 to assist with such issues and ensure a pleasant stay for our guests. We are pleased to hear that you found the room clean and enjoyed the dinner and breakfast. However, we apologize if you found the dining options to be on the expensive side. We appreciate your feedback on this matter, and we will review our pricing to ensure it aligns with our guests' expectations. Your feedback is valuable, and we hope you will consider staying with us again in the future, keeping in mind our location and the services we offer. If you do decide to return, please feel free to reach out to our front office team for any assistance or information you may require. Thank you once again for your review, and we wish you safe and pleasant travels ahead. Best regards, Georg Pollerus (Resident Manager)

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 279 ulasan 7.6/10 Lokasi
  • 273 ulasan 6.1/10 Kamar
  • 219 ulasan 8.7/10 Pelayanan
  • 16 ulasan 6.1/10 Internet
  • 146 ulasan 5/10 Kenyamanan
  • 123 ulasan 7.1/10 Kebersihan
  • 104 ulasan 5.4/10 Kesepadanan nilai
  • 101 ulasan 8.6/10 Sarapan

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