Novotel Madrid Center 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 3,848 أراء

نضمن لكأفضل سعر
Novotel Madrid Center - Image 1
Novotel Madrid Center - Image 2
Novotel Madrid Center - Image 3
Novotel Madrid Center - Image 4
O Donnell 53, 28009 MADRID, Spain

الوصف

خدمات الفندق الإضافية

  • Family Rooms with WIFI and air-conditioning

  • Newly renovated & expanded rooftop terrace. Great views of Madrid Skyline.

  • Telemedicine service with free access to medical teleconsultations.

  • 5 minutes from El Retiro park and 1.9 miles (3km) from the Paseo del Prado

  • Bus stops, taxi ranks and train and metro stations nearby.

الإقامات المتوفرة لدينا

موقع الفندق

Novotel Madrid Center

O Donnell 53
28009 MADRID
Spain

نظام تحديد المواقع العالمي (GPS):40.421618, -3.672168

الهاتف

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

EAT BAR

At the Eat Bar by Novotel, enjoy cuisine that has a clear focus on local produce whilst remaining loyal to the cosmopolitan spirit of Madrid. The menu features a range of simple yet authentic dishes in a relaxed environment.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  3,848 أراء

تقييم TripAdvisor  4.2/5  2,676 أراء

Avoid if you want a boutique or historic hotel experience, or are traveling as a family

ملاحظة Tripadvisor 2.0/5

100mn تقييم TripAdvisor المعتمد

Large hotel targeting conferences, big tour groups, and airline staff. Not good for families or for seasoned travelers looking for accommodating or attentive service. - No rooms with 2-beds (all room with "additional" beds are sofa-beds only (not roll-aways). - Permits smoking in rooms (or at least some rooms have been smoked in) - Missed cleaning one day (with no accommodation) - Poorly maintained (no bathroom ventilation, ceiling panels above shower warping, chips in floorboards, etc.) - Dark colors with small windows make the small rooms feel even smaller Paid to upgrade to an "executive room", which offered more floor space but identical amenities, style, and furnishings, a view of an adjacent building, the same tiny window, and lots of street noise in the middle of the night. Overall - overpriced, inattentive, and lacking in light, charm, and service.

Dear guest, Thank you for sharing with us the review from your stay at Novotel Madrid Center. We take your feedback very serious as our number one priority is offering our guests the best hotel service and facilities. We would like to apologize for the inconveniences that you experienced during your stay. We will share your feedback with our team, to be able to improve in the areas we missed with you as our guest. We really wish to welcome you back in a close future and ensure that your next stay meets your expectations. Customer Care @NovotelMCenter

you deserve better

ملاحظة Tripadvisor 1.0/5

Javier J تقييم TripAdvisor المعتمد

2 to 3 star french tourist class, mediocre chain hotel at best…and thats only because of location. Uncomfortable spring beds, no shower pressure, hit or miss on cleanliness and front desk service. Very loud cleaning service in hallways and adjacent rooms, making it hard to rest. Loud banging noises, dragging furniture and audible chatter. Very thin walls in some rooms that have walls so thin they shake during cleaning process. Lock your door because of frequent mistakes on knocking once and opening door simultaneously, with or without do not disturb sign posted. Expensive parking if you are driving. Limited TV channels, outdated TVs, at times tiny. Many rooms with windows facing a patio of buildings offering no light, no access to fresh air, cave like atmosphere. Outdated and very basic and dark furniture. Very hot synthetic and hot bedding, worn out, over used towels. Total lack of attention to detail in rooms (moldy silicone in shower areas, etc) Hit or miss on food quality, terrible service in restaurant and roof deck. Restaurant, bar and lobby in basement with overwhelming perfume scent fron scent difusers to hide overall stench of sewer pipes.

Thank you for sharing your review of your recent stay with us, Javier. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our apology for all inconvenience. We have shared your feedback with the appropriate hotel team in an effort to improve. Upholding our commitment to provide a memorable experience with exceptional Service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Madrid. Customer Care @NovotelMCenter

Thanks for the great service

ملاحظة Tripadvisor 5.0/5

Timothy F تقييم TripAdvisor المعتمد

I love staying here, and do so, often for work. The entire staff is so genuinely friendly, and helpful. The receptionist’s desk, are so warm, and welcoming. With the concierge, I’ve received generous suggestions re restaurants, times, directions, etc. And the eat in bar, is just plain fun for my associates and myself . As a business traveler, I recommend Novotel Madrid City Center, wholeheartedly. Enjoy

Thank you for your complimenting a review of your stay with us Timothy and for highly recommending our hotel. We were really happy to read that you have enjoyed your stay and it is always a rewarding experience for the Hotel staff to know that the services we provided to our guests are very much appreciated. We look forward to welcoming you again in the near future. Customer Care @NovotelMCenter

A Ordinary hotel in good location

ملاحظة Tripadvisor 3.0/5

PUNITBANSAL العائلات - تقييم TripAdvisor المعتمد

It’s a hotel at good location but amenities and services are ok. Their rooms are quite small and room service is chargeable ! They don’t understand English well . Breakfast menu is monotonous and same on all days ! Novotel is much better in India . I asked for a milk sachet for making tea in room and it’s chargeable !!

Thank you for your message, we will share it with our team. Customer Care @NovotelMcenter

Rude Luggage room guy

ملاحظة Tripadvisor 1.0/5

Excursion40591009594 تقييم TripAdvisor المعتمد

The luggage room guy Francesco was being extremely rude to us multiple times for no reason. He getting angry for no reason at all and making weird aggressive gestures to the customers only because we asked two separate tickets for our luggages because we were going to pick them up separately. For this reason only I'm never staying here again, only shows that staff is not informed well about how to threat a customer. Terrible service.

Thanks for sharing your opinion, we will speak with our collegue just to be sure what could happend that day. Sorry for the inconvenineces, and hope you have a nice week. Kind regards, Customer Care @NovotelMcenter

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

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  • 47 أراء 2.2/10 إنترنت
  • 1,249 أراء 5.8/10 مستوى الراحة
  • 1,065 أراء 8.8/10 الإفطار
  • 718 أراء 7.7/10 مستوى النظافة
  • 445 أراء 3.9/10 القيمة مقابل المال

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جميع فنادقنا في Madrid
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