Aparthotel Adagio Edinburgh Royal Mile 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.4/5 รีวิว 868 รายการ

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Aparthotel Adagio Edinburgh Royal Mile - Image 1
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231 Canongate, EH8 8BJ EDINBURGH, United Kingdom

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ความพิเศษของโรงแรม

  • Central location on the Royal Mile, near the shops and main attractions

  • 10 mins walk from Waverley station

  • Easy access to public transport

  • Mini-market open 24/7 in Reception

  • Fitness centre open 24/7

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Aparthotel Adagio Edinburgh Royal Mile

231 Canongate
EH8 8BJ EDINBURGH
United Kingdom

พิกัด:55.950897, -3.182251

โทรศัพท์
แฟกซ์ +44 131 322 8298

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  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • พื้นที่ปลอดบุหรี่ 100%

2 อาหารเช้า

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.4/5  รีวิว 868 รายการ

เรทติ้งบน TripAdvisor  4.3/5  รีวิว 1,028 รายการ

Great studio apartment

คะแนนจาก Tripadvisor 5.0/5

krissib1981 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location, very easy to get to shops/restaurants/Ovo Hydro., Studio apartment was a great size, very clean, comfortable bed, had everything you need (kitchen with utensils, fridge/freezer, dishwasher, coffee machine), full length mirror, plenty storage. Bonus was the amazing view. Staff very friendly. Easy check in process

Comfortable and quiet

คะแนนจาก Tripadvisor 5.0/5

yulinms รีวิวที่ได้รับการรับรองจาก TripAdvisor

We booked an apartment there for three nights. The location is fantastic, closed to many eating places and away from the noisy crowds. From station walking here is on a gentle slope, only the last 10 meters is slightly steep but no steps which is not too bad. I enjoyed staying here and walked everywhere. The kitchen was well equipped and the bed and chairs very comfortable. All in good condition. No smart TV but upgrade planned apparently.

Truly a 1- 2 star hotel -- broken items neglected, cleanliness questionable

คะแนนจาก Tripadvisor 2.0/5

SmajdMD รีวิวที่ได้รับการรับรองจาก TripAdvisor

Note, they ask you if you want to pay in pounds or USD at check in -- it is a trap. Pick POUNDS. Never had a hotel do this so I was confused & just picked USD. It wasn't until I told my husband afterwards that I realized what what transpired. This is not okay for a hotel to provide this choice knowing very well we would be paying more in USD, makes them appear rather shady. I also want to note that the lady who checked us in could use some extra interpersonal /customer service skills training -- we called after check in to request extra sets of bedding for the sofa bed (the one in the closet appeared to be stuffed into a plastic bag in a disorganized fashion and appeared used/not clean, & we needed an extra set for our other half of the sofa bed which splits into 2 twins). She brought the bedding but appeared annoyed, asked to see it & made it seem like it was acceptable & that we are simply picky. Either way, when a customer simply requests extra bedding, it is not an unusual or out-of-the ordinary request. Since she was there, I pointed out the bathroom faucet that was literally hanging off to the side (we called it "nearly headless Nick" from Harry Potter lol) to which she responded "but doesn't it still work?" as if I shouldn't be complaining since water still sprouts out of it. The door to the room was also damaged and extremely difficult to open, she saw me struggle with it as she entered. She responded that the faucet and door are things they've reported "long ago" but never fixed. But she did finally send a handyman the next day to at least stabilize the faucet (with a large visible hole on its side still, but not a big deal), however they entered our room without our knowledge despite placing do not disturb sign -- but again, not a big deal. Honestly, these are small issues we could work with with, but it was the unprofessional behavior and the way that it was handled that made it unsettling and disheartening. With that being said, the other employees seemed professional and friendly. The PROS: - very large space in the Superior Room 326 -- it's 2 rooms, both with their own TV's - modern decor, light & airy, lots of windows - had a small kitchen w/ a sink - Split bath was very useful with 2 adults + 2 teens when getting ready in the mornings (one toilet room with a small sink but oddly no place to hang a hand towel & a broken toilet paper holder, and another bathroom w/ a tub and sink) - sofa bed actually turns into 2 twin beds, which worked out well for us with two teens -- but may not be ideal for everyone - location at the end of Royal Mile is a pretty good one, we walked everywhere The CONS: - cleanliness definitely questionable - many broken items seem to have been left neglected - low water pressure was one of the worst i've seen in any hotel -- we were on 3rd floor - shower water was also cold & would not warm up -minimal toiletries -- there was a hand soap for the sink and an all-in-one "body & hair" cleansing gel that was empty upon check in - questionable business tactics at check in w/ the currency option - employee customer service skills training would be useful Needless to say, we were quite disappointed, as we are typically not the complaining type & simply strive for comfort as our goal. This was the third hotel we stayed at during this trip to the UK, and the only one we had any issues with.

Hello SmajMD, Thank you for taking the time to share such detailed feedback. I’m sorry to hear that your stay with us didn’t meet your expectations and that your experience in our hotel was disappointing during your UK trip. Let me try to address the points you raised and offer some context where I can. Regarding the currency choice at check-in, our card payment system automatically offers guests using non-UK cards the option to pay in GBP or in their home currency (in your case, USD). This is a feature called Dynamic Currency Conversion and is quite common in many international hotels and retailers. The USD amount shown is guaranteed, while payment in GBP may be subject to additional fees or varying exchange rates depending on your card issuer. I completely understand how this could be confusing, especially if it’s unfamiliar, and I’m sorry if it felt misleading, that certainly wasn’t our intention. If ever in doubt, our team is always happy to explain any charges or options more clearly. I’m also sorry to hear about your interaction with one of our team members. While we do store sofa bed linen in the room for convenience, I agree that any request for extra bedding should be handled with warmth and professionalism. I’ll be following up with the team to ensure we’re making all guests feel supported and welcome. Thank you as well for pointing out the maintenance issues. While we aim to catch these during regular checks, sometimes things can be missed, and I appreciate you bringing them to our attention. When repairs can’t be completed immediately, our maintenance team usually addresses them the next day, which I understand may not have been clearly explained during your stay. I’m sorry for any inconvenience that caused. I’m pleased to hear you enjoyed the space, layout, and location of the apartment, and that some of the team made a good impression. Still, I truly regret that overall your experience didn’t reflect the standard we aim to provide. Your comments will be taken on board and I hope we have the opportunity to welcome you back without any negativity in the future. Kind regards, Craig Operation Manager Adagio Edinburgh

Disappointing…

คะแนนจาก Tripadvisor 2.0/5

Jenny D รีวิวที่ได้รับการรับรองจาก TripAdvisor

I was disappointed with this hotel for a number of reasons. The first one was we had to make the sofa bed including sheets and stuffing the quilts in the covers. I don’t really understand why when you’ve booked for 4 people you need to make up the beds for two of them. This was a small annoyance but the sofa bed is two single beds so this was not a job I wanted at the end of the day. There were also hairs all over the quilts as I pulled them out. I booked this as a self contained apartment hoping to make breakfast only to find no toaster. I did ask and was told they don’t supply them. I found it odd we had a Nescafé coffee pod machine but no toaster. Especially when we stayed for 4 nights with 4 ppl and got two pods for our entire stay. I’d prefer a toaster than a coffee machine I could use twice. I also booked because it said there was a washing machine. Once again being a serviced appartments I thought this would be in the room but it was not and there was a significant charge to use it. I noticed a towel warmer in the bathroom and thought I could handwash a few items but these towel dryers are all switched off and can’t be used. On arrival I put all our food in the fridge only to wake up the next day and realise the fridge was switched off. So all our food was ruined. There was no mention of this and I was not expecting I’d need to switch the fridge on. The halls looked tired with stained carpets and scuffed walls. This didn’t bother me but added to my overall experience of this place. To be fair I did like the two single beds in the fold out as they have plenty of sleeping space. The location was good close to the train, Holyrood and the mile. We were able to walk everywhere. I did regret this booking and we wouldn’t stay again. It’s the only place we’ve stayed with over ten hotels on our trip that I’ve been unhappy about.

Hi Jenmad, Thanks for taking the time to share your feedback. I’m really sorry to hear that your stay didn’t meet your expectations, especially as you were hoping for a more seamless experience during your travels. Our sofa beds are made up with linen left in the apartment so guests can use the space as a living area during the day, but I understand that after a long journey, it would’ve been frustrating to have to make up the beds yourself, especially with the condition of the bedding, which I’m sorry to read about. Regarding the kitchen setup, we do provide Nespresso machines in all apartments but don’t supply toasters for safety reasons. I appreciate your point though, and I’ve shared it with the team for review, especially as we regularly host guests staying for several nights. The laundry machines are shared rather than being in room, and there is a charge, which I understand may have come as a surprise. I’m sorry the towel radiator wasn’t usable and that you weren’t made aware the fridge needed to be turned on, that’s something we can look into making it clearer for future guests. I’m glad to hear you found the space comfortable and the location convenient for exploring Edinburgh. I’m just sorry that overall, the stay didn’t leave a more positive impression. Your comments are genuinely helpful, and I’ll make sure they’re passed on so we can keep improving. Kind regards, Craig Operations Manager Adagio Edinburgh

Premium location at a very reasonable price

คะแนนจาก Tripadvisor 5.0/5

yairj2017 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

This hotel was excellent. The staff was great. It’s located a bit further away from the pubs and noise of the royal mile so that’s a plus! We really enjoyed our stay here. Only issue we had was a slow drain on the bath faucet, but nothing too concerning. Please note room service is not included. You have to pay extra if you want your room serviced. We only stayed a few days so not a problem for us.

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