Hello, Thank you for your generous feedback. We are delighted to hear that you found our team welcoming and polite. Your kind words inspire us to continue providing excellent service to all our guests. Kind regards, Rasa Duty Manager

Hello, Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and your accommodations comfortable. It is our aim to ensure everything operates smoothly for our guests. We look forward to welcoming you back in the future. Kind regards, Rasa Duty Manager

Hello, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our prime location and found our team to be friendly and helpful. It is always rewarding to know that our accommodations met your needs for a comfortable stay. Kind regards, Rasa Duty Manager

Thank you for taking the time to share your feedback following your recent stay with us. I’m delighted to hear that you found the apartment clean, comfortable, and well equipped for your stay, and that our central location helped you make the most of your visit to Edinburgh. I also appreciate your comments regarding the bathroom facilities. Please accept my apologies that the heated towel rail was not operational during your stay. These are currently deactivated throughout the hotel while we await manufacturer sign-off, and I am sorry for any inconvenience this may have caused. I also understand your comments regarding the lack of a power outlet within the bathroom. In line with UK health and safety regulations, standard electrical outlets are not typically installed in bathrooms in order to minimise the risk of electric shock. Whilst this is a common design feature within the UK, I appreciate that it may be less convenient for guests travelling from other countries. Thank you again for your balanced feedback, and we hope to have the pleasure of welcoming you back again in the future. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for taking the time to share your feedback following your recent stay with us. I’m delighted to hear that you enjoyed our central location and found the apartment spacious and comfortable during your visit to Edinburgh. It’s also great to know that your overall stay went smoothly from check in through to departure. That said, I was sorry to read about the issues you experienced with the bedding upon arrival, and I appreciate you bringing this to our attention at the time so the team could resolve this promptly for you. Please also accept my apologies regarding the bathroom towel rail. These are currently deactivated throughout the hotel while we await manufacturer sign off, and I am sorry for any inconvenience this caused during your stay. Thank you again for your balanced feedback, and we hope to have the pleasure of welcoming you back again in the future. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for taking the time to share your feedback. We’re sorry to hear that your stay did not meet expectations and that several aspects of the apartment caused inconvenience during your visit. We also regret the issues you experienced with the bathroom drainage and in-room layout, as well as the seating arrangements provided. As an inclusive property, some of our apartments feature accessible bathroom adaptations in line with regulatory requirements. While these rooms are designed to remain fully functional and comfortable for all guests, we are sorry if this impacted your experience on this occasion. Your comments have been shared with our housekeeping and maintenance teams for review. We’re sorry that your experience was disappointing and appreciate you bringing these matters to our attention. We hope to have the opportunity to provide a more comfortable and positive stay in the future. Kind regards, Craig Adagio Edinburgh Operations Manager

Thank you for taking the time to share your feedback. We’re pleased to hear you appreciated our central location, but very sorry to learn that your experience with our team and breakfast service did not meet expectations. The service you describe is certainly not the standard we aim to provide, and your comments regarding staff attitude and breakfast replenishment have been taken seriously and shared with our management team for review and follow-up. We also regret that the breakfast experience felt disorganised during your visit. We appreciate you bringing this to our attention, as it helps us identify areas where we need to improve. We do hope we may have the opportunity to provide a much better experience in the future. Kind regards, Craig Adagio Edinburgh Operations Manager

Thank you so much for your truly wonderful feedback following your recent stay with us. I’m absolutely delighted to hear that you had such a memorable experience and that our team helped make your stay so special. It’s fantastic to know that you enjoyed the apartment, the location, and the small birthday surprise during your visit to Edinburgh. Thank you again for your incredibly thoughtful review. We sincerely appreciate your support and very much look forward to welcoming you back to Adagio Edinburgh again in the future. Kind regards, Craig Operations Manager Adagio Edinburgh

Thank you for taking the time to share your feedback following your stay with us. I’m pleased to hear that you enjoyed our central location and that you had a peaceful overall stay during your visit to Edinburgh. I also appreciate your constructive comments regarding the preparation of the apartment for four guests and the replenishment of in-room items such as coffee and paper supplies. As an aparthotel, additional items are always available from our reception team 24 hours a day, and our team are always happy to assist whenever needed. However, I understand your expectations regarding replenishment during the stay and appreciate you sharing this feedback with us. I am also sorry to hear that the service style you experienced did not feel as warm or welcoming as it should have. Please accept my apologies if our team did not leave the positive impression we would always aim to provide. Thank you again for your balanced review and valuable feedback. We hope to have the opportunity to welcome you back again in the future. Kind regards, Craig Operations Manager Adagio Edinburgh

Hello, Thank you so much for your wonderful feedback, and for your loyalty as an ALL Silver member. I’m delighted to hear you enjoyed our great location. We look forward to welcoming you back for another exceptional stay in Edinburgh! Kind regards, Craig Operations Manager

Hello, Thank you for taking the time to share your experience. I’m glad to hear you enjoyed our perfect location, found it comfortable to explore on foot, and experienced excellent service from our reception team. It’s wonderful to know the gentlemen at check‑in made a positive impression (Either Patrick or Emmanuel) I’ll be sure to share your kind words with them. We hope to welcome you back again soon. Kind regards, Craig Operations Manager

Hello, Thank you for taking the time to share your experience. I’m glad to hear you enjoyed our good location, found the breakfast acceptable with very good bread, and experienced friendly service from our staff. It’s great to know you appreciated the cleanliness and comfortable beds. We hope to welcome you back again soon. Kind regards, Craig Operations Manager

Hello, Thank you so much for your kind feedback. I’m delighted to hear you enjoyed our excellent location, spacious and comfortable room, and that you found everything to be very new. It’s great to know our team made a friendly and attentive impression. We look forward to welcoming you back for another enjoyable stay in Edinburgh! Kind regards, Craig Operations Manager

We sincerely thank you for your positive feedback. We are pleased to know that you appreciated the location, the hotel’s structure, and the service of our team. We look forward to welcoming you again on your next visit to Edinburgh. Sincerely, Rasa Duty Manager

Hello, Thank you so much for your wonderful feedback. I’m delighted to hear you enjoyed our location, your room, and the service from our team. I will make sure Emmanuel hears about your kind words, and I truly appreciate your personal mention, it was my pleasure to help make your stay great. We look forward to welcoming you back for another exceptional visit to Edinburgh. Kind regards, Craig Operations Manager

Hello, Thank you for your excellent feedback and for being a valued Silver ALL member. I’m delighted to hear you enjoyed our great location, just steps from the Royal Mile, making it easy to explore everything on foot (we think it's a pretty great spot as well). We look forward to welcoming you back on your next visit to Edinburgh! Kind regards, Craig Operations Manager

Hello, Thank you for your fantastic review. I’m delighted to hear you enjoyed your stay in the centre of Edinburgh, found our reception team super friendly, and appreciated your comfortable, clean room with excellent WiFi. We look forward to welcoming you back on your next visit! Kind regards, Craig Operations Manager

Dear Maria L., Thank you for your kind feedback regarding your recent stay at our hotel. We are delighted to hear that you appreciated our prime location and the accessibility it offers. It is wonderful to know that you found your room to be clean and well-equipped with the necessary amenities for a comfortable stay. We also appreciate your recognition of our luggage storage service, which is designed to enhance the convenience of our guests. Your positive remarks about the soundproofing and air conditioning are also greatly valued. We look forward to welcoming you back in the future. Best regards, Aparthotel Adagio Edinburgh Royal Mile