Dear Jean-Pierre, Thank you for taking the time to share your feedback. It is great to hear that you had a good and relaxing stay with us. We are sorry that the price-performance ratio did not fully meet your expectations. For parking, free spaces are available in front of the hotel, while our underground car park offers an additional option for a fee. It is especially nice to hear that you had a positive experience with our colleague at reception. Your kind words will certainly be shared with our team. Hopefully, we will have the pleasure of welcoming you back again soon. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Philippe, thank you for sharing your feedback. We are pleased to hear that you were satisfied with our hotel and its services. We understand your disappointment regarding the price. Our rates vary depending on availability, demand, and events taking place in Konstanz and the surrounding area. During busy periods, prices can therefore be significantly higher than usual. Nevertheless, we are sorry that you felt the value for money did not meet your expectations. Kind regards from Lake Constance Your team at ibis Styles Constance

Dear Xavier, thank you very much for your wonderful review. We are delighted that you enjoyed our modern hotel, comfortable rooms, friendly staff, and breakfast. We hope to welcome you back again soon! Warm greetings from Lake Constance Your team from ibis Styles Constance

Dear Xavier, thank you for your feedback. We are pleased that you appreciated our convenient location and found your room comfortable and clean. We are sorry that you did not feel sufficiently informed or supported by our reception team. The free parking spaces nearby are public and subject to availability, while our underground car park is available for a fee. We regret that this was not explained clearly enough. We hope to welcome you back again soon. Until then, we wish you all the best. Warm greetings from Lake Constance Your ibis Styles Konstanz Team

Dear Heinz, thank you for sharing your feedback. We are pleased that you received a warm welcome and that our colleague was able to assist you with the parking reservation. It is also great to hear that you found your room comfortable and enjoyed the breakfast. We sincerely apologize for the unstable Wi-Fi connection and the difficulties you experienced when leaving the car park. We will forward your comments to the responsible team so that these issues can be checked and improved. We hope to welcome you back again soon! Kind regards from Lake Constance, Your ibis Styles Team Konstanz

Dear Thierry, Thank you for taking the time to share your detailed feedback with us. We are truly sorry that your experience did not meet your expectations, especially regarding the arrangements for the baby cot and the additional charge. We regret the miscommunication and understand how frustrating it must have been and are also sorry about the long check-in process and the impression you had of our service. This is certainly not the experience we want to provide our guests, and we will take your comments on board with our team. As you have mentioned that you have stayed at other hotels within the group before, we are particularly sorry that this stay left you with a different impression. We hope to have the opportunity to welcome you again and provide you with the experience you are used to from our group. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Christine, thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the cleanliness of our hotel, the well-maintained facilities, and our breakfast selection. Your positive comments regarding the quality and variety of the breakfast are greatly appreciated. We sincerely apologize that your stay did not begin as expected and that we were unable to provide the suite you had originally booked. We fully understand your disappointment, especially as the suite was the reason you chose our hotel. We are sorry for the inconvenience caused by the alternative arrangement of two double rooms. We would like to mention that a discount was provided due to this change, and we hope this helped to acknowledge the inconvenience caused. Nevertheless, we regret that the accommodation arrangement did not meet your expectations. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience you originally expected. Warm regards from lake Constance Your team from ibis Styles Constance

Dear Amanda, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay with us! It is great to know that you appreciated the cleanliness and comfort of your room, as well as our breakfast selection. We are also happy that the booking process was easy and convenient for you. Your positive feedback means a lot to us, and we hope to welcome you back soon. With kind regards from Lake Constance, Your team at ibis Styles Konstanz

Dear Claude, Thank you for taking the time to share your feedback. We are pleased to hear that our hotel met your expectations and that you enjoyed your stay with us. We understand that communication can be challenging when there is a language barrier. Our team always does its best to assist our international guests and make their stay as pleasant as possible. We are sorry to hear about the dust under the bed and the missing soap in the shower. This does not reflect our usual standards, and we have shared your feedback with our housekeeping team to ensure more attention is given to these details. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Heliane, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. In particular, we regret that you were disappointed with the service at reception and that your interaction with our housekeeping team left you with a negative impression. Please accept our sincere apologies if the communication with our housekeeping staff came across as impolite. We believe this was most likely due to a language barrier and was certainly not intended to be disrespectful or dismissive. Nevertheless, we understand how important friendly and respectful communication is, and we will remind our team to be especially mindful in such situations. We are also very sorry to hear that items you wished to keep were mistakenly disposed of. We understand how frustrating this must have been and will address this matter with our housekeeping team to help prevent similar situations in the future. We also appreciate your comments regarding the recognition of your ALL loyalty status. Every guest is important to us, and we regret that you did not feel valued during your stay. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards from Lake Constance, Your team at ibis Styles Konstanz

Dear Xavier, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations. We regret the issues you experienced with the toilet and sincerely apologize for any inconvenience caused. We also take note of your comments regarding breakfast. Your remarks about the variety and quality of the products, as well as the preparation of certain items, will be reviewed carefully with our team. We are also sorry that your request for additional pillows was not handled promptly and that you had to ask several times. This is not the level of service we aim to provide, and we apologize for the inconvenience. Regarding housekeeping, please note that room cleaning is provided upon request by placing the corresponding sign on the door. However, we regret that this was not clear to you and that you returned to a room without fresh towels and cleaning service. We also note your comment regarding the bedding configuration. While we always try to accommodate guest preferences, these are subject to availability and should ideally be communicated in advance to ensure proper preparation. We are sorry that we were not able to fully meet your expectations and thank you for sharing your detailed feedback with us. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Maxence, Thank you for taking the time to share your feedback. We are sorry that your stay did not meet your expectations, especially after the positive experience you had at another Ibis Styles hotel. The cleanliness issues you mentioned, particularly the condition of the bathroom do not reflect the standards we strive to maintain. Your comments regarding the room amenities, noise from the nearby road and the breakfast selection have been noted and shared with our team. Such feedback is valuable in helping us identify areas where improvements are needed. We are pleased to hear that our location close to the city centre was a positive aspect of your stay. Thank you again for your review. We hope to have the opportunity to provide you with a better experience in the future. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Clementine, thank you very much for your wonderful review. We are delighted to hear that you appreciated our convenient location close to public transport, the cleanliness and design of the hotel, as well as our spacious and welcoming family rooms. Your kind words about our friendly staff mean a lot to us and will gladly be shared with the entire team. We hope to welcome you again soon. Warm regards from Lake Constance Your Team at ibis Styles Konstanz

Dear Claude, thank you very much for your kind feedback and your overall positive comments. Regarding the bicycle storage area, we would like to clarify that the items you mentioned were only placed there temporarily during the winter period and have since been removed. The space is now fully available for bicycle use again. Please also note that charging e-bike batteries in this area is not permitted for safety reasons. We appreciate your understanding and hope to welcome you again in Konstanz in the future. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Louise, Thank you very much for your kind feedback. We are delighted to hear that you had a comfortable stay with us. Your positive impression means a lot to our team and encourages us to continue providing a pleasant experience for our guests. We would be happy to welcome you again on your next visit to Konstanz. Kind regards from Lake Constance Your team at ibis Styles Konstanz