ibis Styles Konstanz

Dear Christine, thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the cleanliness of our hotel, the well-maintained facilities, and our breakfast selection. Your positive comments regarding the quality and variety of the breakfast are greatly appreciated. We sincerely apologize that your stay did not begin as expected and that we were unable to provide the suite you had originally booked. We fully understand your disappointment, especially as the suite was the reason you chose our hotel. We are sorry for the inconvenience caused by the alternative arrangement of two double rooms. We would like to mention that a discount was provided due to this change, and we hope this helped to acknowledge the inconvenience caused. Nevertheless, we regret that the accommodation arrangement did not meet your expectations. Thank you again for your honest feedback. We hope to have the opportunity to welcome you back in the future and provide you with the experience you originally expected. Warm regards from lake Constance Your team from ibis Styles Constance

Dear Amanda, Thank you very much for your wonderful review. We are delighted to hear that you enjoyed your stay with us! It is great to know that you appreciated the cleanliness and comfort of your room, as well as our breakfast selection. We are also happy that the booking process was easy and convenient for you. Your positive feedback means a lot to us, and we hope to welcome you back soon. With kind regards from Lake Constance, Your team at ibis Styles Konstanz

Dear Claude, Thank you for taking the time to share your feedback. We are pleased to hear that our hotel met your expectations and that you enjoyed your stay with us. We understand that communication can be challenging when there is a language barrier. Our team always does its best to assist our international guests and make their stay as pleasant as possible. We are sorry to hear about the dust under the bed and the missing soap in the shower. This does not reflect our usual standards, and we have shared your feedback with our housekeeping team to ensure more attention is given to these details. Thank you again for your valuable feedback. We hope to have the pleasure of welcoming you back in the future. Kind regards from Lake Constance Your team at ibis Styles Konstanz

Dear Heliane, Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not fully meet your expectations. In particular, we regret that you were disappointed with the service at reception and that your interaction with our housekeeping team left you with a negative impression. Please accept our sincere apologies if the communication with our housekeeping staff came across as impolite. We believe this was most likely due to a language barrier and was certainly not intended to be disrespectful or dismissive. Nevertheless, we understand how important friendly and respectful communication is, and we will remind our team to be especially mindful in such situations. We are also very sorry to hear that items you wished to keep were mistakenly disposed of. We understand how frustrating this must have been and will address this matter with our housekeeping team to help prevent similar situations in the future. We also appreciate your comments regarding the recognition of your ALL loyalty status. Every guest is important to us, and we regret that you did not feel valued during your stay. Thank you once again for your honest feedback. We hope to have the opportunity to welcome you back and provide you with a much better experience. Kind regards from Lake Constance, Your team at ibis Styles Konstanz

Dear Xavier, Thank you for your feedback. We are sorry to hear that your stay did not fully meet your expectations. We regret the issues you experienced with the toilet and sincerely apologize for any inconvenience caused. We also take note of your comments regarding breakfast. Your remarks about the variety and quality of the products, as well as the preparation of certain items, will be reviewed carefully with our team. We are also sorry that your request for additional pillows was not handled promptly and that you had to ask several times. This is not the level of service we aim to provide, and we apologize for the inconvenience. Regarding housekeeping, please note that room cleaning is provided upon request by placing the corresponding sign on the door. However, we regret that this was not clear to you and that you returned to a room without fresh towels and cleaning service. We also note your comment regarding the bedding configuration. While we always try to accommodate guest preferences, these are subject to availability and should ideally be communicated in advance to ensure proper preparation. We are sorry that we were not able to fully meet your expectations and thank you for sharing your detailed feedback with us. Kind regards from Lake Constance Your team at ibis Styles Konstanz