I have been a regular guest here for a number of years - have stayed dozens and dozens of times. I pay $399 a year for an Accor Plus Membership which is supposed to entitle me to a substantial discount. Instead I had to pay $45 more than the lowest rate on booking.com, and $55 more than what Accor Plus promised me. Theresa from Accor Plus also promised that I would be getting refunded the difference, but that still hasn't happened - in fact the Hotel have charged an extra $57 onto my account! I also opened my room to find a staff member asleep on the lounge - WTF??!! There was no soap in the shower dispenser, and Basin and Toilet were both dirty! The Manager was supposed to contact me with an explanation but I'm still waiting....

The place was comfortable and had no highway noise. It reminded me of places we have stayed in the USA which are on the main highway behind a pub or a service station. It's a ten minute drive to Canberra suburbs and the actual hotel is in NSW.

Room was not cleaned or prepared before entering. Alternative room not happy with. Breakfast was a disaster. Waited 1.5 hours which spoiled our whole day plans. Reception was not friendly on arrival even before the problems. Management has dropped tremendously since last we stayed there.

very out of the way at an off highway stop with a petrol station. Bush setting. not he Ibis beds found in other motels and the bunk beds made so much noise. Room was quite cramped for family of 4 with no where to sit. Breakfast was satisfactory.

We love staying here as it is a quiet place to be , even with the drought and near by fires we were looked after very well ... my only negative would be at the time we stay 40 deg and no shade sail over the pool very trying times to not get burnt ....

Neat nd clean property the staff were lovely we didn’t have an opportunity to eat there but the food looked good. The location is fantastic. I must say I was a bit worried as it was just out of town but it was somewhere we would stay again I must say. The bathrooms were lovely and the rooms have been refurbed and look like an Accor property.

This hotel is tired. Bathroom has been renovated but the exhaust fan which comes on with light is light a Qantas 747 taking off - very annoying during the night. The mattress although comfortable if partner did not move, definitely needs upgrading to 'no disturb' even Ibis Budget offers this. There was a tear in the stitching on the sofa cushion. Breakfast very basic. We stayed 2 x nights - no tomatoes served - only baked beans. It was clean and quiet. It caters for coach travellers - loads of kids on excursion but surprisingly not noisy.

A bit out of town, but well worth this slight inconvenience. It is an easy drive into Majura, the city and Gungahlin. On site restaurant was great, with the manager ensuring that the meals were delivered in a timely manner. Rooms could do with a bit of an upgrade

This is a difficult review to write, as our stay at Eaglehawk was a mix of positives and negatives. I had issues with the original booking with one staff member being very unhelpful (by phone) yet another going out of her way to resolve our issue - which she did - to perfection. On arrival (son & family arriving day before us) we were both asked to pay up front despite both of us having our credit cards on record as Silver & Gold Loyalty Card holders. This is the first time at an Accor Hotel that this demand has ever been made of us. Breakfasts were always hectic with the kitchen having difficulty keeping up with supplies. Admittedly, with school holidays and a soccer carnival in Canberra, the breakfast room was very busy. The two girls on duty did an amazing job but the breakfast room and kitchen were very much understaffed and the girls, at times, were obviously stressed. We all (7) enjoyed an amazing meal of cutlets. pizza and pasta on the Saturday night ater a long wait. The food was excellent. However, the same two girls were on duty again and had to seat people, take orders, run food, clear tables and man the bar - and the restaurant, bar and games areas were full. They are to be commended for their hard work, but management seriously needs to look at staffing levels. The same girls were there again for breakfast the following morning. Both families had issues with rooms. We had to switch rooms initially as the air con was so noisy it was impossible to stay there. The family room - well-appointed, plenty of room for the boys - suffered flooding in the bathroom which maintenance subsequently repaired, but the whole experience was far from satisfactory. Ran out of hot water final morning & family had cold showers. Fans in new bathrooms are so loud they create a disturbance when visiting bathroom during the night. Location great - in native bush gardens a few minutes from the city hustle. Fantastic. Too cold to utilise pool & playground, but boys enjoyed games rooms. Always had to wait at reception as it, too, was badly understaffed. Drink vouchers not given on check in and had to be requested. Only Accor Hotel where I have not been continually thanked for my loyalty - in fact no-one ever thanked me for my loyalty. This hotel could be so good - but there are certainly issues that need to be addressed.

Room was great and good heating also, we enjoyed the Breakfast that was served and had a great pizza and meals there,could of done with a movie channel or in house move,but a Great time there for us both,chilly nights but nice days being winter,Canberra city was great and lots of shops the wife loved it :) me yoo

I stayed on a short business trip and enjoyed my stay with family. Breakfast was value for money. The booking website does not show details of car parking and fees but its AUD 25 which you can also check by directly calling hotel.

The bathrooms are currently being renovated. The new bathrooms are lovely. The location is a bit out of Canberra and is very peaceful and relaxing, with native birds, kangaroos, rabbits and possums in the grounds. The grounds are beautiful for early morning and or evening walks. The breakfast is a buffet with lots of choices. Dinner in the restaurant is excellent. We had a bit of a problem while we were there but once Jamie the manager became aware of it he sorted it out very quickly and efficiently for us. So great service.

We have stayed at this hotel a few times in the past. The bathroom has been renovated since our previous stay. We were impressed with the face-lift. However, the bathroom fan was extremely noisy. Reception seemed understaffed. There was a queue when we arrived for check-in. House-keeping was ok. Empty tissue box but wasn't replenished. Restaurant staff was friendly. Reception over charged us which will take up with hotel directly.

Terrible service amenities and spider webs in your room. Power trips when you turn on kettle and glasses are left dirty. Blankets had burnt marks from cigarettes and pool water is frozen. Half of gym equipments don't work(only had 4 equipments)

Great place to stay with natural bush surroundings so close to Canberra.Never had a bad meal at Cafe Munch, great pool and WiFi to room. As a Gold member of ACCOR plus, and staying for three nights, it would have been nice if we had been upgraded. With only two of us we did not need the bunks in our room with one chair only. I believe some rooms have a small sofa instead, which would have been much preferred. Also as hotel was not at full capacity, I believe that room adjacent should be vacant to avoid noise, easily heard through wall, to disrupt sleep.