Pullman Zamzam Madina 5 estrelas

All reception staff, especially Nouf, are generally caring, welcoming and helpful. In general, the room suite is excellent in terms of cleanliness, decoration and view. The location is very close to the Haram........................

I liked the location,view the room was good but the light was very week and wifi weak near rawda el sharifa but little far from ladies gate about 15 min walk but they have shuttle bus no near restaurant only Starbucks

I’m writing you this letter about the evaluation you have placed on your website about Pullman, Madinah Hotel. I always had trip advisor in high evaluation and always consulted trip advisor before booking a hotel. Before booking, this particular hotel in Madinah, I went to trip advisor, where you had given exceptional rating for the hotel. So I booked 2 rooms for 3 nights based on your recommendations and evaluations. When we checked in and went to our rooms, I was horrified at the condition of the rooms, the carpets were dirty, filthy and filled with stained. Where the carpets had been worn out, they had placed patches over it. The shower enclosures had stains both on the floors and on the walls. The entrance tiles of the shower were loose; the furniture was worn out; the sofas were ripped. The trashcan pedals to open the trashcan were broken. It looked like I had booked a motel in a 3rd world country. I was highly disappointed at the misleading recommendations which you had given to this hotel. If you need, I can send you photos of all the aforementioned quality of the rooms.

I was overall very disappointed with my stay for multiple reasons which I will explain in this review. What I did not like was that the room was very outdated. The lamps that point towards each side of the bed were not working and also one of the USB ports connected to the TV on the bottom was not working which did not allow my family and I to charge our phones on it. Also, regarding housekeeping, when my family and I left our room, we saw one of the housekeeping attendants on our floor and told them that our room needs service. They said that they would clean it but when we got back, our room was not cleaned. When we asked that same housekeeper why the room was not cleaned, they said that we needed to put a sign in front of the door, which they should have told us when we asked them to clean our room instead of saying that they would clean it which was very disappointing because we were not made aware of this at the front desk either during check-in. The biggest thing that shocked me was that there was no prayer mat in the room. Considering that this hotel is right in front of Masjid Al Nabawi and people come here for religious reasons, it was very sad to see that a hotel like this did not provide a prayer mat in the room for its stayers which I believe should be required in each of the rooms. The last thing to note is that when my family and I went to the front desk to address these concerns, the manager on duty called us and did not seem to take our concerns of importance rather told us that when we write our review that it should be "right," which made it feel like the manager did not care about our concerns. I hope that this hotel will be able to fix these issues in order to provide better service to others because it was very inconvenient to deal with these problems multiple times. Besides the negatives, I did like that the hotel was very close to Masjid Al Nabawi and that the room size was a great size for a family of four. I also liked that there were multiple entrances to the hotel which made it convenient to enter the hotel from wherever my family and I were coming from.

The location of this hotel is excellent. The receptionist at the time of checking made us feel welcome and upgraded original booking without us even requesting it. The supervisor, Ms Najd, exceeded our expectations in responding to our few comments in timeliness, sincerity and level of accommodation. She personally came to our room and made sure all our needs were met. She came by next day to make sure we were taken care of. The cleaning crew including Masud was cordial, respectful and made us feel comfortable. We will come here again and, undoubtedly, recommend others.