La Citadelle Hotel Metz - MGallery Collection 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.7/5 2,009 أراء

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La Citadelle Hotel Metz - MGallery Collection - Image 4
5 Avenue Ney, 57000 METZ, فرنسا

الوصف

خدمات الفندق الإضافية

  • A room service menu dedicated to fresh and homemade products!

  • An authentic and historic building in the heart of Metz

  • Paid private parking in front of the hotel; subject to availability

  • Meeting spaces adapted to all types of events.

  • Meeting areas comply with health measures, suitable for all types of events

الإقامات المتوفرة لدينا

موقع الفندق

La Citadelle Hotel Metz - MGallery Collection

5 Avenue Ney
57000 METZ
فرنسا

نظام تحديد المواقع العالمي (GPS):49.114105, 6.170292

الهاتف
فاكس +33 3 87 17 17 18

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

LA RESERVE

Le Restaurant-now La Réserve-a nod to La Citadelle's past food store. Between bistro dishes and fine dining, the cuisine is delicious, generous and light. Online menu and booking at www.lareserve-metz.com

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.7/5  2,009 أراء

تقييم TripAdvisor  4.2/5  1,096 أراء

2025 شهادة تميّز

Metz Hotel

ملاحظة Tripadvisor 3.0/5

A T تقييم TripAdvisor المعتمد

There weren’t many hotels in the area that were available for one night’s stay. There was parking outside the front door but the luggage had to be carried down some steps to get to the check-in. There we found a young lady who spoke some English and we were able to our room using the elevator. The room had a large bed and a table and chairs but little room for the suitcases. We had a restful night.

Dear sd517, Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any inconvenience caused by the luggage handling, we have a small elevator on the side to take down the luggage. We appreciate your understanding and are glad to hear you had a restful night. Your comments are valuable as we strive to enhance our guest experience. Best regards,

Hard to find, but well worth the effort

ملاحظة Tripadvisor 5.0/5

Kiwi2NZ Couples - تقييم TripAdvisor المعتمد

While our GPS led us round in circles, once we were checked in we were delighted with this accomodation. Our Junior Suite was spacious and comfortable, in this most attractive hotel, in its park like setting. Just a few minutes walk to the centre of beautiful Metz, and with first class facilities, we hope to return.

Dear Kiwi2NZ, Thank you for your kind words regarding your recent stay at Hôtel La Citadelle Metz. We are thrilled to hear that you enjoyed the spaciousness and comfort of your Junior Suite, as well as our beautiful surroundings. We appreciate your feedback about the location, and we are glad it was worth the effort to find us. We look forward to welcoming you back in the future. Best regards, Hôtel La Citadelle Metz - MGallery Collection

Nice hotel - lack of customer focus by some staff and management

ملاحظة Tripadvisor 4.0/5

Myrtyl Solo travel - تقييم TripAdvisor المعتمد

A pleasant hotel in a quiet green area of the city. Very close to everything - the city centre, cathedral, river etc Room was pleasant - we booked the suite ... it's not really a suite, just a large room with large sitting area, but nice enough. Welcome gift of a small bottle of apple juice and some nuts. A small pot of bath salts in the bathroom which was nice - only enough for one bath though, and they were not replaced which was a shame. Some of the furniture is looking rather scuffed and tatty The hotel has no leisure facilities, but I think you can use their bikes (though no one at reception explained this). There's also a lovely recreation ground nearby The main issue for me was the attitude and behaviour of a few staff. On the last day at breakfast, three members of staff just stood chatting at the bar rather than serving the two customers in the restaurant at that time. When they did stop chatting and walk around, they made a point of avoiding eye contact. After waiting half an hour to request a second coffee, I gave up - went to reception and asked to speak to a manager, but was told 'there are no managers at this time' (7.30 in the morning ... odd not even a duty manager). The receptionist did say she would log the complaint with a manager though. When I checked out later, the same receptionist said she had told the manager and pointed to him stood nearby. He however didn't bother to speak to me and just carried on his conversation with another member of staff. Other than the breakfast staff on the last day, there were other staff who spent a lot of time chatting, wandering around aimlessly and always avoiding smiling or chatting to customers. One particular very tall gentleman ignored me on so many occasions that I lost count ... the general manager needs to get all staff engaged more in customer service and to address complaints with the guest A final issue that I've never encountered before is I generally email the hotel in advance to request late checkout if available (a Gold member benefit). The reply I got was effectively just a 'no' ... not even 'we can check on the day for you' - I queried this and a reception manager replied and said it was because they didn't have many suites but was prepared to let me stay until 1pm. Unfortunately, when I checked in the receptionist failed to honour the request and said I had to checkout by 12! Could be an excellent hotel but a few staff let it down

Dear Myrtyl, Thank you for your feedback regarding your recent stay at Hôtel La Citadelle Metz - MGallery Collection. We are pleased to hear that you found our hotel pleasant and appreciated its location. However, we deeply regret the experiences you encountered concerning customer service and the attention from our staff. Your observations regarding the breakfast service and staff engagement are invaluable. We strive to maintain a high standard of service and will address your comments with our team to encourage a more attentive approach. Regarding your request for a late checkout, we apologize for the miscommunication and for any inconvenience it caused. We appreciate your insights and hope to welcome you back in the future, ensuring a more satisfactory experience. Best regards, Hôtel La Citadelle Metz - MGallery Collection

Hotel perfect! Restaurant… 😒

ملاحظة Tripadvisor 5.0/5

HaykeKookt Solo travel - تقييم TripAdvisor المعتمد

I stayed for 8 nights to avoid fireworks in Amsterdam, room perfect, bathroom, a dream, service of hotel staff perfect, very high standard. Sorry to say that the (Michelin star) restaurant took the overall level down. Some really unfriendly staff, more people then room. Me and dog were not welcome, no problem with that, but room service was poor or not available at all. If All Accor want to raise their standard with a restaurant, pick another one. So that’s what I hope for when I book for next time. Cause… hotel and let’s not forget location, are perfect!

Dear HaykeKookt, Thank you for your kind words regarding your recent stay at Hôtel La Citadelle Metz - MGallery. We are delighted to hear that you found our hotel and its location perfect, and that our staff provided you with exemplary service. However, we sincerely apologize for the experience you had at our restaurant. We strive to maintain high standards across all areas of our establishment, and your feedback is invaluable. We understand the importance of a warm welcome, and we regret that this was not your experience. Furthermore, we do recommend our room service for a more comfortable dining option, and we appreciate your comments regarding its availability. We hope to welcome you back in the future for an even better experience. Best regards, Hôtel La Citadelle Metz - MGallery

A very comfortable room and a terrific location for the Christmas markets!

ملاحظة Tripadvisor 5.0/5

Steve S تقييم TripAdvisor المعتمد

We enjoyed everything about this fine hotel. Situated in a historic building, the interior is modern and welcoming. Kimberly at reception did a great job of checking us in and locking up our luggage because we were early. Te hotel is an easy walk from the central train station and a perfect location for the Christmas markets and to walk in the central core. We had a deluxe double room that was large and comfortable and the bathroom was spotless. Breakfast was included and was a very nice buffet. The quiche Lorraine was super delicious. I highly recommend this hotel.

Dear Steve, Thank you very much for sharing your positive experience at Hôtel La Citadelle Metz - MGallery. We are thrilled to hear that you found your room comfortable and enjoyed our prime location, particularly during the festive season of the Christmas markets. It is always rewarding to know that our guests appreciate the unique blend of history and modernity that our hotel offers. We are especially pleased to hear your kind words about Kimberly at reception. Our team strives to provide exceptional service, and it is gratifying to know that her efforts made your early arrival more convenient. Your compliments regarding the spaciousness and cleanliness of the deluxe double room, as well as the breakfast buffet, are greatly appreciated. We take pride in offering a variety of delicious options, and we are delighted that you enjoyed the quiche Lorraine. Thank you once again for your recommendation. We look forward to welcoming you back in the future for another wonderful stay at our hotel. Best regards, L'équipe de la Citadelle Metz - MGallery

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تقييمات فنادقنا من مستخدمين آخرين

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  • 386 أراء 7.9/10 وسائل الراحة

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جميع فنادقنا في Metz

يبدأ السعر من، لليلة واحدة لشخص واحد في فئة الغرفة المعنية قريبة من السعر، باستثناء الخدمات الإضافية، باستثناء الإفطار. يتوافق مع أدنى سعر عام بما في ذلك جميع الضرائب (قد تُدفع بعض الضرائب عند الوصول إلى الفندق (على سبيل المثال، ضريبة المدينة) وفقًا للوائح المحلية.) الخاصة بمكان الإقامة المعني ، الموجود على الموقع https://all.accor.com/ في هذا اليوم، للإقامة لمدة ليلة واحدة في اليوم التالي 20 أيام. متغير حسب الفترة والتوافر. السعر مضمون فقط في وقت الحجز. تُدفع جميع الحجوزات (في الخارج) بعملة البلد الذي يقع فيه الفندق. يتم تأكيد المبلغ فقط عند الحجز بعملة البلد الذي يقع فيه الفندق. قد تتم الإشارة إلى تقدير التحويل بعملتك، لكنه ليس تعاقديًا. في وقت الدفع، قد يفرض عليك المصرف الذي تتعامل معه رسومًا مصرفية و/ أو رسوم صرف.