Mercure Hai Phong 5 estrelas

Classificação clientes Avis (Classificação ALL) 4.5/5 483 comentários

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Descrição

Extras do hotel

  • 5-star hotel perfect for business and leisures trips

  • Variety of rooms with modern equipment and artistic design

  • Meals are created by Chefs with enthusiasm and care

  • Delightful infinity swimming pool, luxury Spa and Fitness

  • Conveniently located near lively shopping malls in Hai Phong

Nossas acomodações

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Localização do hotel

Mercure Hai Phong

12 Lach Tray Street, Ngo Quyen District
180000 HAI PHONG
Vietnam

GPS:20.851027, 106.687793

Acesso e transporte

Serviços de hotéis

Check-in a partir das - Check out até as

No local
  • Piscina
  • Estacionamento
  • Animais de estimação não permitidos
  • Traslado
  • Restaurante
  • Acessível para cadeiras de rodas
  • Centro de fitness
  • Wi-Fi
  • Ar condicionado
  • Café da manhã
  • Bar
  • Salas de reunião
  • Serviço de quartos

FLAME GRILL & BAR

The multi-purpose restaurant offers the finest international cuisines alongside Vietnamese specialities including Lunch Express, steakhouse night and bountiful buffets. Make your dining a sublime experience with our hidden romance.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.5/5  483 comentários

Classificação no TripAdvisor  5.0/5  225 comentários

Certificado de excelência 2023

Quiet stay with a good executive lounge.

Classificação TripAdvisor 4.0/5

Shane S Avaliação certificada TripAdvisor

Stayed for 5 nights as tourists. The room was comfortable, but it lacked room for clothes storage. The bedside table did not have a drawer. It was a waste of space, it just held up a lamp. The bathroom had no storage for personal items, we used a shelf above the kettle in in the bedroom area. The hotel appears to be a business hotel catering for Asian business people (mainly Koreans based on the menu in the executive lounge). We were given a room at the end of the corridor far away from the elevator. It was quiet, our bed was comfortable, and the breakfast was good. The bar and restaurant areas were very modern and welcoming. The evening drinks and food in the executive lounge were very good. The dishes varied every night during our stay. Pizza was included every night as was fresh fruit and dessert. We recommend this hotel if coming to the city.

Dear Oscardog16, Thank you very much for taking the time to leave review of your recent stay at Mercure Haiphong. We're particularly thrilled that our quiet facilities, friendly staff, excellent environment, and great food added to your experience. Thank you also for drawing my attention to where improvements are needed. Please rest assured that I have reviewed your comments with the departments concerned. We extremely value your comment. It is by receiving candid feedback like yours, that we can make continuous improvements. We sincerely hope to see you again soon. Thank you for your strong recommendation! Linh Chi (Candy) Guest Experience Manager

Luxurious hotel

Classificação TripAdvisor 5.0/5

Matthias002 Avaliação certificada TripAdvisor

Everything here is great for me. The staff and receptionists are very attentive and helpful, friendly and lovely. The hotel is very spacious and luxuriously beautiful. Inside the room is very comfortable and clean, the bed is also very soft and comfortable.

Dear Traveler10893400953, Thank you for your recent stay at the Mercure Hai Phong. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about the facilities and staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you and your family back soon. With kind regards, Linh Chi (Candy) Guest Experience Manager

A pleasant stay in Hai Phong

Classificação TripAdvisor 5.0/5

Hotevad Família - Avaliação certificada TripAdvisor

Despite the hotel overbooking for our 2 bedroom apartment, we were offered a suite with adjoining room as an alternative which was quite acceptable to us as it included club room access. Upon arrival they wanted to charge us for an extra bed despite the original booking for 5 people. They claimed children would have to share existing beds, but they were 12 and 16. They stated hotel policy is under 12 years despite the original hotel booking website allowing for children uo to 17 years. I reluctantly agreed to pay for extra bed for 3 of our 5 nights. Aside from being frustrated on arrival the rooms were pleasant with nice views of the city. Whilst we did not access the club frequently I was able to grab a glass of wine on occasion and also celebrate the new year (2024) on the rooftop with a nice view of the city fireworks. The hotel is modern and spacious and well located.

Dear Hotevad, Thank you for your recent stay at the Mercure Hai Phong. We are delighted to hear that you have enjoyed your stay with us and able to make use of our comprehensive facilities and convenient location. We are much appreciated your generous understanding about hotel's children policy, and would like to extend our sincere apologies for the confusing information on partner's website. We are working with our partner to correct the information which can be misleading. It is always so pleased to read the comments which guest takes time to highlight our hotel, I will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Great Hotel Great Staff and Fantastic Upgrade

Classificação TripAdvisor 5.0/5

29OAK Avaliação certificada TripAdvisor

Stayed here twice this month. Staff very good. Room excellent, very spacious. Breakfast had a good variety of food. Swimming pool great to do laps. Lovely friendly city to explore with very few tourists. Fantastic beer hoi and food hall next door. Perhaps not for everyone but if you are looking for the real Vietnam this comes close.

Dear 29OAK, Many thanks for sharing your 5-star review! We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our location, facilities in the room, great food in our restaurant, Swimming pool, and the staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you again for your compliments and support. We look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Definitely a great stay at this property!

Classificação TripAdvisor 5.0/5

JamesLBH Avaliação certificada TripAdvisor

Amazing view from the room. Spacious and clean room. Water pressure in shower is fantastic! Gym and sauna is awesome! Only setback can be the warm waiting area for transportation on the ground floor. Great value!

Dear JamesLBH, Many thanks for sharing your wonderful review. We are delighted to learn that you have enjoyed every aspect of your experience. Your kind words regarding our hotel are very much appreciated. We are very proud of the standard of service that we provide, ensuring each guest who visits has the most memorable and special experience. I am so pleased to read your comments about our infrastructure, view from the rooms, Fitness center and Spa. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team. Thank you and we look forward to welcoming you back in the near future. Sincerely yours, CANDY Nguyen (Ms.) Guest Experience Manager

Em parceria com o TripAdvisor

Classificação dos usuários da internet

  • 164 comentários 9.1/10 Localização
  • 278 comentários 7.9/10 Quarto
  • 376 comentários 9.5/10 Serviço
  • 5 comentários 5.6/10 Wifi
  • 144 comentários 8.4/10 Limpeza
  • 140 comentários 9/10 Comida
  • 115 comentários 5.9/10 Conforto
  • 99 comentários 9.1/10 Café da manhã

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