SO/ Auckland

SO/ Auckland 5 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 528 รายการ

ดูแผนที่

ความพิเศษของโรงแรม

  • Home to social butterflies, HI-SO is Auckland's hippest rooftop bar

  • Club Signature lounge is exclusive to SO Club and Suite guests.

  • Choice of elements-inspired room design; Liquid, Vapour or Solid.

  • SO/ SPA.

  • ALLSAFE accredited.

โรงแรมที่ผ่านการรับรองจาก ALLSAFE

สถานที่ตั้งโรงแรม

SO/ Auckland

Corner of Customs St E& Gore St, Auckland Central
1010 โอ๊คแลนด์
นิวซีแลนด์

พิกัด:-36.845421, 174.768507

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

สรุป
ในสถานที่
  • สระว่ายน้ำ
  • รถรับส่ง
  • ร้านอาหาร
  • โรงแรมที่ผู้ใช้รถเข็นสามารถเข้าถึงได้
  • บริการให้ความสะดวกสบาย
  • เครื่องปรับอากาศ
  • Wi-Fi
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
ใกล้กับโรงแรม
  • ที่จอดรถ

ที่พักของเรา

Using Auckland's volcanic origin as inspiration, our hotel rooms are design masterpieces with all the modern technologies needed to keep you connected.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 528 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 239 รายการ

Some mishaps but they really came through

คะแนนจาก Tripadvisor 5.0/5

pyronical Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

The good: fantastic location, excellent upmarket renovated rooms with a very comfortable bed, facilities were all great, free fast internet. Staff are very attentive and professional. The platinum deal gave us access to the club room for a couple of free gins before we went out, the next morning the included breakfast was phenomenal. The room also included two free cocktails from the rooftop bar which were excellent. Overall, really loved our stay and would stay again. The bad: Probably the weirdest thing is that the bathroom mirror has no lighting making it almost impossible for my wife to do her make up. Quite strange for a modern, luxury hotel. Some other nit picking: the TV is a bit small and doesn't stream or connect to your phone like most Accor hotels these days. The toilet is not very private, not a big deal for a married couple - but something to think about. The mishap: After we checked in, I was getting undressed, in fact, I was naked and one of the staff just walked in on me without knocking! Was a shock, probably more of a shock to the poor lady seeing me in my birthday suit. Anyway, we let the front desk know when checking out and they were very apologetic and drastically discounted our bill which was already a great price. Honestly, I would get naked again just for that discount :D One last note: A lot of other reviews complain about the rooftop bar noise. We were on the 8th floor and could hear it, sure... just didn't seem that bad as everyone makes it out to be. Didn't bother us.

Absolutely perfection!

คะแนนจาก Tripadvisor 5.0/5

Tashky Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We recently chose the SO hotel for our wedding anniversary night away. As you can imagine having a night away together from the kids you want everything to be perfect and this hotel did not disappoint! Not only did they upgrade us to an amazing suite but they left personal touches congratulating us on our occasion with sweet treats and a bottle of wine. We went up to the rooftop bar and both had amazing cocktails with an incredible view. Pool and spa were lovely and we enjoyed an incredible breakfast at the restaurant in the morning. Food was on point with so many options! I can't rate this hotel highly enough and will be choosing it for staycations in the future!

Noisy and no consideration for guests

คะแนนจาก Tripadvisor 1.0/5

NZCityTraveller58 ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

DO NOT STAY AT THIS HOTEL! Loud music coming from their Rooftop Bar with no regard for their own hotel guests. Walls were so thin you could feel the bass reverberate through the walls - gave me a headache and I couldn't sleep til the music stopped. Management doesn't seem to care as none of the noise complaints from previous guests have been addressed.

Disappointing we checked out early

คะแนนจาก Tripadvisor 3.0/5

psam010 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

We decided to stay at SO as it was one of the hotels we really were looking forward to before covid hit. So we planned a weekend away for my wife’s birthday. As a platinum member I was expecting it to be very special. The good - beautiful rooms though we discovered the bed head had some stains on it. we had 2 rooms booked and they were located close to each other. The lounge area looked nice. Though a bit small. Staff at the lounge were lovely and friendly. Pool and gym area are small but nice and we had a nice massage at the spa. The bad - the noise on my 7th floor room was terrible. We couldn’t sleep till about 4am which was awful! We also wanted to head up to the roof top bar after dinner and were told sorry the wait is over 1 hour at 10:30pm Only to find out the next day some of our friends went up at 10:45pm. One of the reasons we stayed at the hotel to enjoy the roof top bar. We requested a roll away bed. We asked for this at check in when we went out and came back and it still wasn’t there and finally we called at 10pm and it luckily came before house keeping left. The lounge food options were average and we were told something was vegetarian when it was not and unfortunately we bit into it to find out! The breakfast service the next day was so slow! We saw tables who were seated after us having their meals delivered and our bubbles arrived after 40 minutes. We had planned a stay for 2 nights but decided to check out early. Only to find out they charged us for the other night too. There was no question about why we are cutting our stay short. And when I sent a direct email to the hotel to provide feed back I never heard back.

Disappointing

คะแนนจาก Tripadvisor 3.0/5

Terence W Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Delayed check-in, constricted room layout, regular wifi drop-out, Smart TV signal froze on several occasions, confusing light configuration in room, bar fridge door did not close properly leaving drinks warm, dine-in food scraps left in corridor for 1 x day. Staff were slightly overwhelmed but were very apologetic and responded quickly to my complaints. Rooms are overpriced for what they do or do not offer. Great car valet’s.

Dear Terence W, Thank you for staying with us at SO/Auckland and for sharing your feedback. I am sorry that your experience did not meet your (or our) expectations. At SO/, we strive to provide a superior service experience for every customer. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again, thank you for staying at SO/Auckland. We hope we get the opportunity to welcome you back again in the future. Kind regards, Robert Andrén Hotel Manager

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

การให้คะแนนโรงแรมของเราโดยผู้ใช้เว็บไซต์อื่น

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