SO/ Auckland bintang 5

Catatan tamu Avis (Peringkat ALL) 4.5/5 2.306 ulasan

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SO/ Auckland - Image 1
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Sudut Customs St E& Gore St, Auckland Central, 1010 AUCKLAND, Selandia Baru

Deskripsi

Keistimewaan hotel

  • HI-SO adalah rooftop bar paling trendi di Auckland yang sering menjadi tempat kumpul

  • Nikmati pilihan desain kamar yang terinspirasi elemen alam: Liquid, Vapour, atau Solid.

  • SO/ SPA.

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Lokasi hotel

SO/ Auckland

Sudut Customs St E& Gore St, Auckland Central
1010 AUCKLAND
Selandia Baru

GPS:-36.845421, 174.768507

Telepon
Fax +64 9 379 1861

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Hewan peliharaan tidak diperbolehkan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  2.306 ulasan

Peringkat TripAdvisor  4.4/5  535 ulasan

Sertifikat keunggulan 2025

1/5 — A Simple Mistake Turned Into a Completely Avoidable Problem

Catatan Tripadvisor 1.0/5

Compass639805 Ulasan TripAdvisor tersertifikasi

I rarely leave negative reviews, but my experience with SO/ Auckland deserves to be shared. I left a medically-necessary orthodontic retainer by the sink in my room. I realized immediately and contacted the hotel less than 24 hours after checkout. Despite the extremely short timeframe and the item being in plain sight, I was told housekeeping “couldn’t find it.” Realistically, it was thrown away. What disappointed me most wasn’t the loss — mistakes happen — but how the hotel handled it: • No urgency in retrieving the item • Slow, repetitive communication with no real follow-up • No accountability from housekeeping • No goodwill gesture or support, just a copy-paste “policy” response This falls short of the standard of service expected from a 5-star hotel. An item reported within 24 hours should not be thrown away with no responsibility acknowledged. The experience left a bad impression, and I hope management seriously reviews their lost-and-found procedures so other travelers don’t end up in the same situation.

Kia Ora, Please be assured that your feedback has prompted further internal discussions with our housekeeping and guest services teams. We are implementing additional checks in our lost‑and‑found process to ensure that items reported promptly are handled with the utmost care and urgency. I want to reassure you that we are committed to preventing similar situations in the future. Your comments have been invaluable in helping us strengthen our procedures, and we are determined to uphold the level of service expected from a five‑star property. We sincerely hope you will allow us the chance to welcome you back and demonstrate the improvements we are making. Sincerely, SO.

A wonderful retreat

Catatan Tripadvisor 5.0/5

pmac07 Ulasan TripAdvisor tersertifikasi

The staff was very professional and very helpful. Our room overlooked the harbor and was amazing. The location was convenient to shopping, touring, and restaurants. Earplugs were furnished if you needed them for the street noise. We didn't need them. The room was immaculate.

Kia Ora, Thank you for the amazing review. We're happy to hear that you were well looked after and that you enjoy the lovely Auckland Harbour Views. We hope to have you stay with us again sometime in the near future. Sincerely, SO.

Super comfy & lovely room!

Catatan Tripadvisor 5.0/5

Bebe B Ulasan TripAdvisor tersertifikasi

Very easy check in - excellent staff. Walked into our room and was pleasantly surprised at how luxe it was. Very happy travellers here

Kia Ora, Thank you so much for your lovely feedback! We are thrilled to hear that check-in was smooth and that our team made a great impression. We are delighted you had such a great stay, and we’d love to welcome you back again soon. Sincerely,

Interesting hotel

Catatan Tripadvisor 5.0/5

Bwbachod17 Ulasan TripAdvisor tersertifikasi

We stayed here for 3 nights while in Auckland. The staff were lovely. Breakfast was nice with many options and the breakfast staff were fantastic at catering for specific requests. We didn’t particularly like the style of the rooms but that is just a personal opinion. The rooms were clean with a good shower. The location was good - about a 10 minute walk from the marina and all the restaurants and literally opposite the Giapo ice cream shop!

Kia Ora, Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay in Auckland and that our team made a positive impression. We appreciate your feedback regarding the room style. While we understand that design preferences can vary, we are glad the room’s cleanliness and shower comfort added to your stay. We hope to have the pleasure of welcoming you back again on your next visit to Auckland. Sincerely,

Loved our stay

Catatan Tripadvisor 4.0/5

Amy J Ulasan TripAdvisor tersertifikasi

Great experience, beautiful presentation in foyer and room. Only thing we didn’t like was our room looking out to the out door patio, it wasn’t private enough . Staff were incredible. Will stay again

Kia Ora, Thank you for sharing your lovely feedback with us! We are delighted to hear you had a great experience. It is wonderful to know our team helped make your stay so enjoyable. We appreciate your comments regarding the room’s view and privacy. Please do not hesitate to mention your preference for a more private room when you next book; we will do our best to accommodate it. We look forward to welcoming you back for another wonderful stay soon! Sincerely, Cecile - Duty Manager On Behalf Of SO/ Auckland Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 629 ulasan 9.2/10 Lokasi
  • 1.294 ulasan 7.8/10 Kamar
  • 1.285 ulasan 8.3/10 Pelayanan
  • 6 ulasan 2.6/10 Internet
  • 473 ulasan 8.7/10 Suasana
  • 295 ulasan 8/10 Sarapan
  • 277 ulasan 7/10 Minuman
  • 232 ulasan 7.6/10 Kebersihan

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Semua hotel kami di AUCKLAND

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.