Excellent service and very attentive staff, had an amazing stay and the in room dinner and breakfast was A++. Staff gave a very warm welcome everyday. Rooms very clean and well appointed cannot wait to stay at the Pullman again

We always stay at the Pullman when in Auckland - the room is very comfortable and clean. The level of service is first class. Paris and Sharon are wonderful and very helpful. Location is great - shopping was only a short stroll from the hotel. Would truly recommend this hotel!!

Apartment was first class, cleanliness was perfect in line with Covid-19 conditions. Even cutlery and crockery was shrink wrapped for extra protection. Service was excellent as usual under less than ideal conditions for staff - all food and drink was brought to our room - there is no restaurant of lounge operating at the moment but nothing was too much trouble for very attentive staff.. Communication at all times from booking to checkout was great too, There was even a notice under our door in the morning regarding the change in alert levels as we were there on the night of the PM's announcement. Everything was as you would expect from Accor and the Pullman. Many thanks.

My wife and I have been members of Accor for 11 year now and traveled extensively to different parts of the world staying at Accor Hotels. We decided to have a trip to Auckland this year, as obviously we are unable to travel overseas. Sadly - the Pullman Hotel did not live up to expectations. We knew that it was hosting Covid 19 quarantine people and we were to be in a different wing. That seemed acceptable at the time of booking. However on arrival we had a devil of a job to find the door which was down the street and up and alley. It turned out that we were in the older part of the hotel which is dated and no way 5*. Although the room was clean, the bed was old, the curtains have certainly seen better days and we were told that we were not allowed to use the restaurant for breakfast (which was included in our price) so had to have it delivered to our room. There was no table in the room (just a desk) and only one chair - not really ideal. We were also informed that the bar was a no go area so the welcome drinks would be delivered to our room! Not ideal when we were supposed to be meeting friends. Apparently the robes were not available to us as they are high handling items.... I still can't work that out.... do they not wash them after each stay? All the cups and glasses were wrapped in glad wrap - was this to show that they had been washed? There was a heated towel rail in the bathroom with a note saying please reuse your towels but the towel rail didn't work so the towels were damp all the time. All in all we didn't feel like guests enjoying New Zealand's 'back yard' at all - we felt like we were being treated as potential Covid importers (on saying that - I understand the returning New Zealanders are in the better quality part of the hotel). Come on Pullman - you can do better - this was our worst stay in 11 years.

The team at Pullman Auckland continue their high standard of service delivery - even in the face of a major disruption. My wife and I stayed for 8 days recently and were delighted with the experience facilitated by Justine and her team, even while the current pandemic impacts the normal operation of the hotel. With the restaurant closed over this time the room service staff were brilliant - thanks to Karishma, Chirayu and those others who looked after us so well!

We had a perfect weekend at the Pullman. Five-star service from the moment we arrived until we left – just wonderful. The room was clean, warm, quiet and modern. The shower was a spa like experience. The balcony and the view took me into a thousand metre stare. Perfect location.

we stayed only 2 nights... but during these 2 nights we had the most comfortable stay during our north new zealand trip... the staff is awesome... and super friendly and warm... location is right in the middle of everywhere... to queen st, to viaduct harbour all within walking distance... thank you for your warm welcome and we indeed have a great stay there

We love staying at The Pullman as they value their guests and we are always treated so well and made to feel welcome. The rooms are very comfortable and always spotlessly clean. We highly recommend Pullman Auckland

The team at the Pullman hotel in Auckland consistently provide warm, friendly hospitality - which is why I choose to stay with them regularly. Justine and the team are always looking to create a very positive customer experience during stays, and they provide little delighters to frequent travellers which are appreciated. The location is great - the restaurant food is very good and the staff from reception, restaurant, concierge and other services: excellent

Enjoyed the stay. Room very clean, well presented and quiet with good view of harbour. Enjoyed the welcome drink (as Accor ALL club members). Did not have breakfast so cannot comment on quality or options.

We have stayed many times at the Pullman Auckland over the last few years and it has become our home away from home. This would be the most consistent of any hotels we have been to all over the world, and we do not say that lightly. Service from the very affable concierge's, to the reception, to the room attendants, and restaurant people is always exemplary, and most efficient. If there are any issues, usually minor, they are dealt with very promptly and it seems that nothing is too much trouble. Rooms are great, and we usually stay in the residence tower which quite often comes with spectacular views of the harbour. Our stays usually run from 1 to 3 nights and we do enjoy this, so much so that when on one occasion the hotel was full, we changed our plans to coincide with a time we could stay at the Pullman Auckland. The hotel is well located, and you will not be disappointed

I love visiting Auckland from good experiences encountered over past visits. I was just a little disappointed that early check in was never an automatic offering by the hotel. Unfortunately being rejected twice un a row left a bad experience.

A bit old hotel but the staff are excellent, they are friendly and helpful. The carpets are not in good condition probably been used for long time. It's time to change it. The beds are comfortable and we had good sleep.

We stayed for 5 nights and we had an exellent stay The staff was very accomodating with our special request. Great Breakfast Buffet. Very friendly staff.A great place to stay close to the city centre.Thank you.

Pullman Auckland was the last leg of our holiday in NZ where we wanted a place to chill with the kids for a couple of days. From reservations communications via email it was very smooth, the team were able to accommodate my family and the requests for cots, rollaway beds etc all done with no hassle (in some hotels they charge for these items. When we arrived our car was taken care of and luggage delivered to our room before we arrived after check in. Check in was smooth and they gave a small gift to my daughters which they were very happy with. They also arranged a birthday cake for my husband - these were small touches that were appreciated. My kids loved the pool and my hubby enjoyed the spa on his birthday. We stayed in a one bed apartment which was very large, it had a small kitchenette, dishwasher and washing machine - not to mention a very good view of Auckland harbour. Location is great, Queen street is down a hill only 5 mins away. Unfortunately my husband and I were also not 100%, coughing etc and the hotel recommended a hotel doctor to come by our room. We would definitely stay again