Grand Mercure Auckland bintang 5

Catatan tamu Avis (Peringkat ALL) 4.3/5 9.470 ulasan

Hotel yang disetujui ALLSAFE

Pesan informasi

+ 21 Layanan

Keistimewaan hotel

  • ALLSAFE accredited

  • Vue Restaurant with Habour and SkyTower Views

  • Custom Lane an Urban Laneway Café

  • Central city location next to Commercial Bay Shopping Precinct

  • Seven Contemporary Conference Spaces

Hotel ini berpartisipasi dalam Planet 21 dan bertindak dalam rangka Keramahan Positif (Positive Hospitality).

Lokasi hotel

Grand Mercure Auckland

8 Customs Street East
1010 auckland
new zealand

Faks: (+64)9/3073739

Check-in dari 14h00

Check out sampai 11h00

  • CUSTOMS STREET:  BUS DEPOT BUS DEPOT

  • Dengan pesawat

    AUCKLAND Pada 20km / 12,5 mil

  • Dengan pesawat

    AUCKLAND MANGERE Pada 20km / 12,43 mil

  • Dengan kapal

    HARBOUR CRUISES Pada 0,2km / 0,13 mil

  • Dengan helikopter

    HELILINK Pada 2km / 1,25 mil

  • Dengan mobil

    NORTH WESTERN Pada 1km / 0,62 mil

  • Dengan mobil

    STATE HIGHWAY NORTH Pada 1km / 0,62 mil

  • Dengan mobil

    STATE HIGHWAY SOUTH Pada 1km / 0,62 mil

  • Dengan kereta

    AUCKLAND CENTRAL Pada 0,1km / 0,06 mil

GPS:-36.844596, 174.767113

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
  • Parkir
  • Restoran
  • Hotel bisa diakses kursi roda
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Bar
  • Ruang rapat

Akomodasi kami

Setelah sibuk menjelajah atau bekerja, bersantai di kamar yang nyaman. Naik tingkat ke Kamar Superior dan nikmati pemandangan pelabuhan sensasional atau berbaring dan bersantai di kamar yang lebih luas.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 9

  • Ukuran maksimal: 284

  • Kapasitas maksimal: 200 orang

  • Kapasitas perjamuan maksimal: 150 orang

Cari tahu lebih lanjut

Ulasan pelanggan kami untuk
Grand Mercure Auckland

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL 4.3/5

9.470 ulasan

Peringkat TripAdvisor 4.5/5

771 ulasan

2021 Sertifikat Keunggulan TripAdvisor (TripAdvisor Certificate of Excellence)
Sertifikat keunggulan 2021

Great Place !

Catatan Tripadvisor 5.0/5

Ravikk56 Business - 18/03/2020 Ulasan TripAdvisor tersertifikasi

The location was excellent. The personnel were very good. Good facilities and all you would expect. As usual due to difference between flight time and hotel check time, the gap was well spent, leaving the bags and roaming around. I also stayed at another Accor hotel between dates of 12 to 14th March and did leave my part luggage back. All of which was well taken care. Strongly support - Great Place !

Dear Ravikk56, Thank you so much for taking the time to leave us such a great review. We are delighted to hear you enjoyed the location of the hotel as we enjoy sharing it with our fellow travelers and I’m super stoked you had time to explore our beautiful city too. We all look forward to welcoming you back for another great stay. Kind Regards, Tasi Fameitau Guest Relations Manager.

Great spot for a night in the city.

Catatan Tripadvisor 5.0/5

148karenj 17/02/2020 Ulasan TripAdvisor tersertifikasi

We thoroughly enjoyed our night in Auckland at the Grand Mercure. Great location, an easy walk to the concert we went to and tasty bar food before we went. An extremely comfortable bed and a fabulous buffet breakfast.

Excellent position and room but is lacking in other aspects.

Catatan Tripadvisor 3.0/5

Cosmopolitan277780 12/02/2020 Ulasan TripAdvisor tersertifikasi

The location is ideal being close to the city, harbour and SkyBus. The room was excellent especially the bed and the shower. We arrived early on the Queen Elizabeth, as a Gold member one of the privileges is early check-in when available. At reception I was told that the room was empty but would take 2-3 hours to clean. When I asked why, I was told that rooms are cleaned according to a “list” and the order couldn’t be changed. It took some time to persuade the person at reception to prioritise the cleaning of our room. At breakfast they offer a continental breakfast however there are no bread rolls. I have never seen a continental breakfast served with sliced bread. Service for cooked items was very slow.

One Night Stay

Catatan Tripadvisor 4.0/5

office811 09/02/2020 Ulasan TripAdvisor tersertifikasi

Everything was great. Restaurant was fantastic. My one negative comment was House Keeping knocking knocking and knocking at 8.24 am to see if we wanted our room serviced - during a one night stay - I don't think so! Sort of ruined a nice morning when we had an 11.00am check out.

Dear office811, Thank you for taking the time to leave us a review. We are delighted to hear that you had a pleasant stay up until the knocking, for which I apologize for. We are taking your comments into consideration as we take the necessary steps to make it right for you and our future guests. We hope to welcome you back again. Kind Regards, Tasi Fameitau Guest Relations Manager

Downtown ReUnion

Catatan Tripadvisor 5.0/5

561rossb 07/02/2020 Ulasan TripAdvisor tersertifikasi

A ReUnion of classmates from the 1960's. Many stayed at the hotel and we had 2 evening functions organised by the events co-ordinator. All aspects of our stay and experience with staff were friendly, courteous and professional.

Dear 561rossb, Thank you so much for the awarding us with 5 stars!! It was a delight to be able to accommodate such an amazing ReUnion for you and all your classmates. We all look forward to hosting your next ReUnion with us. Kind Regards, Tasi Fameitau Guest Relations Manager

Weekend Away

Catatan Tripadvisor 5.0/5

426belindab 05/02/2020 Ulasan TripAdvisor tersertifikasi

Fabulous location and close to everything in the City. Spacious well ventilated rooms. Very neat and tidy. Has all the necessities that is needed when away from home. This is the 3rd time we spent a weekend in this hotel. Friendly front desk staff.

Dear Belinda B, Thank you for awarding us with 5 stars and for leaving us such a lovely review. We are delighted to hear that you keep coming back and that our home has become your home away from home, as we enjoy making our guests feel like they are at home. We all look forward to welcoming you back home soon. Kind Regards, Tasi Fameitau Guest Relations Manager

Good Stay

Catatan Tripadvisor 5.0/5

Peter B 23/01/2020 Ulasan TripAdvisor tersertifikasi

Ideal location ... going cruising. Staff welcoming and helpful. Food good. Room quiet and spacious ... good night's sleep Have stayed in Grand Mercure several times and wiil no doubt return again in the future; great location with access to airport transfer at the door.

Dear Peter B, We are delighted to hear that you keep returning to us and are wowed by the great service and facilities we provide. I agree that we are in an ideal location especially if you're joining or departing from a cruise ship. We look forward to serving you again in the near future. Kind Regards, Tasi Fameitau Guest Relations Manager

Great location, friendly staff.

Catatan Tripadvisor 5.0/5

John F Couples - 20/01/2020 Ulasan TripAdvisor tersertifikasi

the hotel was ideally placed to access central Auckland and the staff were friendly, helpful and competent. Breakfast was great with wonderful food and an excellent location at the top of the building. I do suggest however that you allow guests to make their own tea as some people consume a lot.

Dear johnfV8757SQ, Thank you so much for taking the time to provide us with such valuable feedback. I am thrilled to hear that you had a memorable experience with us from our team of Storytellers to our excellent placed restaurant. I will be sure to share your thoughts with our Restaurant team as we are always looking for new inspiration. Kind Regards, Tasi Fameitau Guest Relations Manager

City Luxe Escape

Catatan Tripadvisor 5.0/5

Inspire748579 Couples - 12/01/2020 Ulasan TripAdvisor tersertifikasi

The Grand Mecure in Auckland CBD is our go-to for a dash of city shiz! We love everything about staying here for the convenient location right down to the perfumed aromas at reception & the laneway cafe for a quick coffee. We easily walked to mission Bay from the Hotel, found accessible beauty and wellness spas close by & the shopping & restaurants on our doorstep all within a few minutes away. ALready planning the next getaway.

3 Seniors in Auckland

Catatan Tripadvisor 5.0/5

Treadas44 Family - 09/01/2020 Ulasan TripAdvisor tersertifikasi

We arrived in Auckland from the Queenstown, Wanaka legs of our trip. We were seamlessly transferred from the Airport"to our Hotel by "Super Shuttle" The reception was our only hitch . We had adjoining rooms booked, caring for a 90 old in law. One room was ready the other not. It took sometime before we could access adjoining room. Then with only a one way access. This minor irritation was quickly forgotten, The warmth , friendliness and efficiency of all staff, (particularly in the Dining Room) were the service was second only to the view. Rooms were good,

Kia Ora Treadas44, Thank you for taking the time to leave us a review. We apologies for the challenges you encounter, kindly note that we highly appreciate your feedback and will bring pass it along to the respective team for further improvements. Apart from that, it is a relived to hear that the remaining of your stay was comfortable and without a hitch. It is also a delight to hear that our team members were able to continuously meet your expectations as well. We hope to welcome you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Midnight ride

Catatan Tripadvisor 5.0/5

liznealnaomi Family - 07/01/2020 Ulasan TripAdvisor tersertifikasi

Flight centre selected as close to cruise terminal as flight due to arrive after midnight from Brisbane. Contacted hotel prior to travelling regarding transport,luggage storage and things to do.Got a prompt reply and the shuttle they recommended from airport was excellent as I’d booked it online from hotel link provided it was straight on after getting luggage and cheaper than other options and direct to entrance. As our cruise wasn’t leaving till later afternoon able to leave luggage at hotel with no additional service, this gave us a chance to do some sightseeing. On arrival still got a friendly greeting from staff even though it was after 1am. Room and beds were great. Had breakfast in hotel restaurant and staff where friendly and prices reasonable. Hotel was within easy walking distance of cruise terminal and our fifteen yr old son was happy there was a McDonald’s just outside hotel. Shops were nearby and plenty of other food choices for the adults. Would definitely stay here again and if your flying in to board your cruise it saves having to worry about getting stuck in traffic.

Kia Ora iznealnaomi, We very much appreciate your comments regarding your stay at the Grand Mercure Auckland. It is always a pleasure to receive positive feedback. It is truly a delight to see that you were able to enjoy the convenience of your location and that our friendly team of storyteller were able to make your stay more comfortable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grand Mercure Auckland Management Team

Great location and comfort

Catatan Tripadvisor 4.0/5

abnzkiwi Family - 06/01/2020 Ulasan TripAdvisor tersertifikasi

Excellent location in downtown Auckland. The beds were comfortable, and there was plenty of room in the rooms. The food was very good, and the staff were very friendly and professional from the valet to the front desk to the restaurant.

Kia Ora bnzkiwi, Thank you for taking the time to leave us a review. We are delighted to hear that your time with us was great as providing our with an excellent experience is very important to us. It's fantastic to see you highlight that the excellence of our wonderful location, comfortable beds as well as good food from the restaurant. It is also a thrill to hear that our friendly team of storytellers were able to exceed your expectation through their professionalism. We look forward to welcoming you back to Grand Mercure Auckland in the near future. Warm Regards, Grand Mercure Auckland Management Team

Love the location

Catatan Tripadvisor 5.0/5

onandofftheroad2015 Solo travel - 04/01/2020 Ulasan TripAdvisor tersertifikasi

2nd time i have stayed in this hotel. I was upgraded to a junior suite which was great, the extra room to relax was much appreciated. I love the soft carpet in the room. Staff are welcoming and they expected me and my room was ready on arrival.The staff are very helpful when asking for directions or general information. The hotel is located close to the main shopping street of Queen St and a few minutes walk to the harbour ferries. I recommend the harbour view rooms. The Vue restaurant has fantastic harbour views. The food is delicious and varied for all tastes. Breakfast time had a few issues, one morning all the hot food was cold as someone had forgotten to turn on the food warmers. All in all an enjoyable stay and I would highly recommend this hotel when staying in Auckland.

Kia Ora onandofftheroad2015, We are delighted that yout rime with us was so outstanding as providing our guests with an excellent experience is very important to us. It is also fantastic to hear that you were able to enjoy our Junior Suite, friendly team of storytellers as well as our amazing location! Thank you for bringing to our attention the challenge you encountered during breakfast.Please rest assure that we will discuss the challenge you faced during breakfast time with our restaurant team to avoid any similar occurrence in the future. Warm Regards, Grand Mercure Auckland Management Team

Standards Have Dropped

Catatan Tripadvisor 3.0/5

jafjb2018 Family - 02/01/2020 Ulasan TripAdvisor tersertifikasi

street noise keep us awake, catered for 2 when 3 were booked 2 glasses, 2 cups, request for a 3rd ignored. Breakfast, food kept running out, took between 20 & 30 minutes to get coffee each morning. Great location.

Kia Ora jafjb2018, Thank you for taking the time to tell us about your experience at the Grand Mercure Auckland. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Grand Mercure Auckland Management Team

Outdated Property

Catatan Tripadvisor 1.0/5

Graham M Family - 31/12/2019 Ulasan TripAdvisor tersertifikasi

Spent 1 night in this antiquated hole. Walls allow ALL noise to be transmitted, Water pipes, people talking, banging doors etc. The nightclub music goes until after 3am. Got minimal sleep. Be warned. Do NOT stay at this place.

Comfortable stay

Catatan Tripadvisor 5.0/5

Jensftang Family - 29/12/2019 Ulasan TripAdvisor tersertifikasi

Travelling with family and stayed in a standard room with double queen beds. Room was spacious and clean and made for a comfortable stay. Friendly and efficient staff made check-in and check-out a breeze. Central location and walking distance to shops, restaurants and waterfront. Good selection of hot and cold items for breakfast and restaurant offered a beautiful view of the waterfront.

Great hotel but beware of independent cabs

Catatan Tripadvisor 5.0/5

Jim K Couples - 25/12/2019 Ulasan TripAdvisor tersertifikasi

Hotel location ideal for us as within easy walking distance from pier where our cruise ship docked. The front desk receptionists were courteous, helpful, and gave us early access to room so we didn't have to store our luggage. We weren't used to the elevator technology using room card to access your assigned floor. Once we figured out the logic we were okay. Needless to say we are not tech savvy! Our biggest problem was not with the hotel but with cab service. Cabs park outside the hotel waiting to serve hotel guests but hotel does not control which cab companies are there. Use "City Cab" and avoid using independent cabs to avoid getting ripped off like we did. Trip to the zoo cost us $180 New Zealand because "had to avoid accident traffic." We were half way through the trip before we realized what was happening. Thankfully, paid cab fare with credit card that would negate the transaction. Return from zoo to hotel cost $30 New Zealand. Rooms clean. Small but not overly tight. We reserved room with breakfast option. Breakfast was huge variety of selections buffet style. Scrambled eggs and bacon not cooked enough for our liking but maybe New Zealand's style? Hotel was good value.

Kia Ora Jim, Thank you for your kind review. We are delighted to hear that your stay with us was great and convenient due to our location. It is also a delight to hear that our team of storyteller took great care of you during check in. However, we are terribly sorry for the challenge that you encountered with the taxis. Please rest assured that we have related your experience with our team members to avoid further cases of guests being overcharged by independent taxis. Once again, we are truly sorry for the inconvenience caused by this experience. Sincerely, Grand Mercure Auckland Management Team

Awesome hotel to stay

Catatan Tripadvisor 5.0/5

MichaelF22raptor Business - 21/12/2019 Ulasan TripAdvisor tersertifikasi

Just recently stayed at the Grand Mercure hotel in Auckland. Awesome place to stay, staff will help out with any issue. Recommend stay. In centre of town as well. Will be back. Restaurant is awesome as well.

Dear MichaelF22raptor, Thank you for taking the time to share your experience with us. It is of utmost importance for us to constantly strive to provide our guests with an excellent experience, and we are thrilled to hear that your time with us was awesome! Looking forward to welcoming you back at the Grand Mercure Auckland. Wishing you a Merry Christmas and a Happy New Year! Sincerely, Grand Mercure Auckland Management Team

Grand truly delivered..

Catatan Tripadvisor 5.0/5

kiyanaf Friends getaway - 21/12/2019 Ulasan TripAdvisor tersertifikasi

The concierge as well as the cleaning crew were awe inspiring with their level of perfection. Truly made our first trip, but not our last, to new Zealand amazing & memorable. Thanks again for the great service.

Dear Kiyana F, We are delighted that your time with us was outstanding, as providing our guests with an excellent experience is very important to us. It is also a delight to receive positive feedback concerning our wonderful team of storytellers and the good job that they are doing in looking after our guests. Looking forward to welcoming you back to Grand Mercure Auckland in the near future! Wishing you a Merry Christmas and a Happy New Year! Sincerely, Grand Mercure Auckland Management Team

Another exceptional stay at Grand Mercure Auckland

Catatan Tripadvisor 5.0/5

Traveler48593426674 Business - 16/12/2019 Ulasan TripAdvisor tersertifikasi

Once again, the service provided by the team at the Grand Mercure was outstanding. The location of this hotel is outstanding for a stay in Auckland. Bus and trains are less than 2 minutes walk which gives access to shopping, business facilities and theatres. My stay this time was for business and I so appreciated being upgraded, which allowed me to spread my work documents out while working in the evening.

Dear Traveler48593426674, Thank you so much for awarding us with 5 stars and for taking the time to share your experience. We agree we have the best location in the city and we love seeing our guests take advantage of our proximity to so many wonderful attractions. As I am unable to tell from Trip Advisor which guest has left a review, we are delighted you had enjoyed the upgrade and I will be sure to share your review with the rest of the team. Thank you again for your exceptional review and we look forward to welcoming you back again soon. Kind Regards, Tasi Fameitau Guest Relations Manager

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