Mercure Florence Center bintang 4

Catatan tamu Avis (Peringkat ALL) 4.6/5 727 ulasan

Jaminan Harga
Terbaik
Mercure Florence Center - Image 1
Mercure Florence Center - Image 2
Mercure Florence Center - Image 3
Mercure Florence Center - Image 4
Via Nazionale 21/23 R, CIN: IT048017A1RIEWIOGS, 50123 FLORENCE, Italy

Deskripsi

Keistimewaan hotel

  • 4-minute walk to Santa Maria Novella Train Station

  • 8-minute walk to Piazza del Duomo and Cathedral of Santa Maria del Fiore

  • Large patio for soft lounge events, available in the summer

  • Spacious rooms with A/C, some with balconies

  • Paid parking near the hotel with ZTL license plate registration service

Akomodasi kami

Lokasi hotel

Mercure Florence Center

Via Nazionale 21/23 R, CIN: IT048017A1RIEWIOGS
50123 FLORENCE
Italy

GPS:43.776466, 11.250824

Telepon
Fax +39 055 530 0800

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Menerima hewan
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Room service
Di dekat properti
  • Parkir

CAFFE APOLLO

After a day exploring Florence, our Caffe Lounge will welcome you with excellent drinks and appetizers to enjoy a pleasant aperitif in the heart of the city, to fill up on energy

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Cari tahu selengkapnya

Peringkat ALL  4.6/5  727 ulasan

Peringkat TripAdvisor  4.0/5  1.294 ulasan

Sertifikat keunggulan 2024

Mercure Hotel Florence

Catatan Tripadvisor 4.0/5

Guide35493440392 Ulasan TripAdvisor tersertifikasi

Hotel location was good, 5 mins from train station, lot of foods around the hotel Staff were all very nice n helpful, free coffee near the reception for morning n evening Room was spacious for family of 3 but the internet was extremely slow, only toiletries were 3 in 1 (Bath, shampoo), no shower cap, no toothbrush though Basin seem to be chocked as water took a long time to be drained out, bath shower pressure was also not big enough, need to half squad for ladies with long hair to properly wash hair. Need to press and hold the Hair dryer button which is round in shape, making it inconvenient n painful because of the shape. Overall good experience if you are not the fussy type 😂, just bring all your own toiletries to save the earth 😆

Dear Guest, We would like firstly to thank you for sharing your experience of your stay at Mercure Firenze Centro. We are glad to know that you appreciated the hotel location, as well as the service of the Team, the quality of the room and the free coffee machine. We wish to inform you that we have forwarded your comments to our Housekeeping and Maintenance Department, in order to solve the issue that you reported. For your right information, the amenities are at disposal by asking at the reception that is always at disposal 24/7. We hope to have the pleasure to welcome you again in a future. Best regards, Guest Relation Agent

Super friendly staff and prime location

Catatan Tripadvisor 5.0/5

Patrick_batman11 Couples - Ulasan TripAdvisor tersertifikasi

We stay here for two nights and it was super convenient based on the e location. 5 mins away from train station Few supermarkets around you less than 5 mins walk. Room is clean and tidy Staff are so friendly , they checked on us everyday to make sure our pleasant stay which we are much appreciated. Trainee Maria and her trainer treat us so nice. Thank you so much.

Dear Guest, Thank you for sharing your experience at Mercure Firenze Centro. It is a big pleasure to receive your positive feedback, especially when it involves the friendliness and the professionalism of the Team. I will not miss to share your appreciations with Maria and Chiara, they will be very happy to know that. We will be here to welcome you again for another pleasant stay! Best regards, Guest Relation Agent

Good stay

Catatan Tripadvisor 4.0/5

Voyager_Nineteen71 Ulasan TripAdvisor tersertifikasi

We stayed at this property for 4 days across 2 stints. Hotel is centrally located and very close to the train station. One can walk to the hotel from the station but it is not easy to identify the entrance as the area is quite packed. Being centrally located meant most sightseeing places were walkable from the hotel, but at the same time, there was no point taking a taxi as the taxi route was not through the town and was much longer - hence more expensive even for a distance that is very less by foot. Front desk was very prompt and helpful throughout our stay. There is a drinking water filter on the ground floor on the way to the life which provides sparkling water as well. Rooms of the hotel are good and well equipped. Bathroom is also clean. One thing we found a bother was mosquitoes - we opened up the room balcony in the evening on the fifth floor, and soon the room had a few mosquitoes. Had to swat them. Another thing is that post breakfast, the hotel does not have anything to eat via room service. This was a problem as we were too tired one evening to step out of the hotel again after a full day's sightseeing. Given that this is a 4 star property, I found that a bit odd. The front desk, though, was helpful in getting food via deliveroo. Overall, a good experience and definitely worth staying again.

Dear Guest, We would like to thank you for sharing your experience at our hotel Mercure Firenze Centro. We are very glad to know that your days were pleasant and that you appreciated our services like the professionalism of Team, as well as the quality of our rooms, water dispenser available 24/7 and the cleanliness. We hope therefore to welcome you again in a future! Best regards, Guest Relation Agent

Disgusting Hotel Room

Catatan Tripadvisor 1.0/5

aalday0416 Couples - Ulasan TripAdvisor tersertifikasi

My husband and I stayed at the hotel for 4 days and it was a total nightmare. Our room was dirty, small, and just not well-kept. Below are three reasons why this hotel was a disaster overall: Reason 1: Mosquitoes Mosquitoes were all over our room. Every day, we came back to about 1-3 new mosquitoes. One day, we knew we killed them all but then when we opened up the covers from housekeeping making our bed, we found a dead one in our sheets! Reason 2: Dust and Cobwebs The amount of dust that we found around the room was unbearable. It was all along the wall and just shows the lack of cleaning this place does. In one corner, we found a dusty cobweb that was still yet to be cleaned. Reason 3: Lack of Cleanliness, Retouch of Walls, and Service The room had so many scoffs from previous guests that you could tell that they did not care about the room. Also, with the amount of mosquitoes we killed, you could see the marks and blood on the walls and floor. I intentionally left a bug stain on the floor to see if our rooms ever got mopped. And to no surprise, it was still there. When we informed the front desk agent lady about the mosquitoes, her reply was “Well did you tell us? We have a plug that we could have put in your room.” Her response was not only rude and lacked empathy, but made us wonder that if you knew your hotel has a problem, why would it not be plugged in the first place? Also, as guests who never been to this hotel, the last thing we would think about when checking-in are mosquitoes. Overall, this place is NOT a 4 Star hotel and definitely NOT worth over 300euros a night.

Dear Guest, Thank you for taking the time to share your experience at the Mercure Firenze Centro. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure Firenze Centro your feedback is very important and we would like to inform you that our Team is always at your disposal in order to solve any potential issue immediately. I have already informed our Front Office and Housekeeping Department, with the aim to prevent these kind of issues in a future and I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Agent

Nice place to stay

Catatan Tripadvisor 4.0/5

Rivergirl1 Ulasan TripAdvisor tersertifikasi

We were in a pinch and needed to find another place to stay since our Airbnb had some mould issues and we were unable to stay there. We found Mercure and were able to get a basic room. Its in a very good location close to the train station. We loved the outdoor seating area and filtered water station but didnt spend much time in the hotel. The staff were amazing and helpful. The bed was comfortable and the room was clean but could be cleaner. The bathroom had mold growing on the tiles and could use a deep clean. There was noise from the street that disturbed us in the early morning but thats city life in Italy. Overall, it was a very nice place to stay.

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 591 ulasan 9.5/10 Lokasi
  • 537 ulasan 8.1/10 Kamar
  • 538 ulasan 9.4/10 Pelayanan
  • 18 ulasan 1.7/10 Internet
  • 284 ulasan 8/10 Kenyamanan
  • 217 ulasan 6.2/10 Sarapan
  • 203 ulasan 7.1/10 Kebersihan
  • 107 ulasan 9.5/10 Suasana

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