Novotel Florence North Airport bintang 4

Catatan tamu Avis (Peringkat ALL) 4.1/5 1.191 ulasan

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Novotel Florence North Airport - Image 1
Novotel Florence North Airport - Image 2
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Novotel Florence North Airport - Image 4
Via Tevere 23, Osmannoro, SESTO FIORENTINO, 50019 FLORENCE, Italia

Deskripsi

Keistimewaan hotel

  • Services and leisure activities for families

  • Tesla charging station

  • Very close to the A1 (E35) highway, Firenze Nord exit

  • Restaurant serving traditional Tuscan dishes

  • Outdoor pool

Akomodasi kami

Lokasi hotel

Novotel Florence North Airport

Via Tevere 23, Osmannoro, SESTO FIORENTINO
50019 FLORENCE
Italia

GPS:43.809814, 11.177756

Telepon
Fax +39 055 308336

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

NOVOTEL CAFE'

In a welcoming environment overlooking the pool, the restaurant is open until 10 p.m. and offers excellent Italian cuisine with typical dishes. Special menu for children.

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Peringkat ALL  4.1/5  1.191 ulasan

Peringkat TripAdvisor  3.4/5  2.221 ulasan

A complete lack of trust and consideration

Catatan Tripadvisor 1.0/5

Richard L Ulasan TripAdvisor tersertifikasi

The complete lack of care or consideration for our situation. We had a 3 am start for a 6 am flight for my partner which was cancelled The airline put us up in this god forsaken hole. The airline were to supply lunch at the hotel. This hotel wouldn’t let us eat the lunch until 1 pm. We had been up since 3 am. My partner fell asleep waiting and missed lunch. Because I wasn’t included in the free lunch arrangement they wouldn’t let us let me have my lunch with my partner. I asked why and they said it was a buffet and I might help myself to the buffet without paying for it. I pointed out that it sounded very much like they didn’t trust me. They refused to change the rules. I had to pay for the buffet or not eat with my partner. My partner had 2 vouchers each for €25 one for dinner and one for lunch. I asked if we could use them both for lunch and not dinner because we have to up again at 3 am and we won’t be able to eat dinner until 8 pm. They refused that too.

Dear Mr Richard, We are truly sorry that your stay was affected by the challenges surrounding your early arrival and meal arrangements. We fully understand how frustrating it can be to deal with a flight cancellation and an exceptionally early start, and we regret any discomfort this situation may have caused. Please note that our hotel follows established procedures regarding meal vouchers and buffet access, in order to ensure fairness and consistent service for all guests. While our staff always aims to assist guests wherever possible, certain rules must be maintained to guarantee equitable treatment and smooth operation of services. We regret that, in this instance, we were unable to fully accommodate your specific requests. Your feedback will be carefully reviewed to identify opportunities for improvement in handling extraordinary situations like this, while continuing to uphold the standards that ensure a positive experience for all guests. Should you wish to discuss this matter further, we warmly invite you to contact us directly so we can review the situation in detail and explore possible solutions. Thank you for sharing your experience, and we hope to have the opportunity to welcome you again under better circumstances. Kind regards, Silvia

Absolutely terrible

Catatan Tripadvisor 1.0/5

Perry R Ulasan TripAdvisor tersertifikasi

My partner and I stayed the night here to make our journey to the airport the following morning easier. Everything seemed okay until we got up to our room. We are here in winter and we’re sweating. It was easily 80° F in our room. We both tried to fall asleep and couldn’t because it just kept getting hotter. We called down to reception who told us to wait two minutes and try to turn the AC again and then once we waiting and it wasn’t working we called back at got yelled at that “ma’am, someone is coming to your room”. A hotel staff member came in, did the exact same things we had tried, had no success and offered us a fan. The room was miserable all night. Do not recommend.

Keep the good work, Silvia

Catatan Tripadvisor 4.0/5

Diego R Ulasan TripAdvisor tersertifikasi

Great location for the airport. I'd like to commend the great service of Silvia in the from desk, who goes the extra mile to assist clients.

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our location convenient for the airport. We greatly appreciate your kind words about Silvia. She is truly a valued member of our team, and we are thrilled that her dedication to excellent service made a positive impact on your stay. We will be sure to pass on your compliments to her. We look forward to welcoming you again in the future and providing you with another exceptional experience. Best regards, Silvia

PICK A DIFFERENT HOTEL!!

Catatan Tripadvisor 1.0/5

Robin E Ulasan TripAdvisor tersertifikasi

I don’t even know where to begin; but I would like to say that appearances can be deceiving, beautiful exterior, ugly interior. I have been traveling for several days now with a tour group from London to Rome, and this is the worst hotel I have stayed in by far. Not just on this trip, but that I’ve ever stayed in. The number of issues that I have encountered with one hotel has been so high that I wouldn’t ever come back or recommend this place to anyone, ever. We were placed in a dirty room upon arrival to the hotel, the bathroom was filthy and the floors of the bedroom were no better. There were dirty towels on the floor of the bathroom and the counter behind the toilet, and the countertop of the sink was dirty, too. There was a bucket on the floor of the bathroom that appeared to be used for plumbing issues which was discovered upon trying to turn on the faucet and having no running water in the bathroom. After making a complaint to the front desk, who was not very accommodating and wanted to put us in a room with a double sized bed and a pull out couch due to limited rooms, before putting us in a room next door to our original one that had three individual beds. When we arrived to the room next to our original one, we came to the realization that there was no air conditioning that worked in the room, and two of the three mattresses were so thin that when you sat down, you could feel the slats of the bed frame. They were more like a cot than a proper bed. We tried contacting our Travel Director, Debra Lane to intervene on our behalf. She spoke to the hotel, and stated, "they were working to resolve the situation". This was the extent of her efforts to make sure we were taken care of, which is unacceptable, since we booked through Costsaver, and she was our direct point of contact. The two people I am traveling with are senior citizens and cannot be sleeping in beds that have no cushioning, and I myself have a slew of health conditions that make it hard for me to sleep in a bed that doesn’t have support of any kind. We again went to the front desk to make a complaint who at this point was making even less efforts to accommodate us, where we were given a room with a double bed and a pull out couch. At this point the hotel staff was forcing us to choose a room to sleep in, and we did choose the room with the one bed and the pull out couch. We had our own issues with the room that we were forced into. The shower was rusty at the drain, and we couldn’t figure out how to adjust the shower to the utilize the rain head which left us unable to shower. Our toilet in our third room wouldn’t even flush, either, which we didn’t discover until it was far too late to get another room. One of the people from the tour group that did have luck with their shower made a comment that the water was so hot that it was practically scalding and couldn’t be adjusted. We had a complimentary dinner which wasn’t high quality. The first meat that was given to us wasn’t labeled, I believe it was pork, but I was not certain. They brought out bone in chicken later on during the meal, which I didn’t eat, alongside the pasta that they had. Regardless, it was so dry and poorly cooked that it tasted like jerky. The potatoes were poorly seasoned, the dessert was not any good, either. The dishes were not very clean either, with the silverware having many water spots and the drinking glasses had water stains and other stains on them that couldn’t be discerned if they were food stains or water stains. I myself sat outside by the pool for around an hour before I went to bed and during that time, I found that the outside chairs were falling apart, with the plastic wicker unraveling. Some of the canopies above other chairs and tables had holes on them, too. To circle back to dinner time, while we were waiting in the lobby for our meal, we noticed a bug crawling around on the floor that one of the people on the tour ended up squishing, instead of hotel staff. As someone that has been on a tour group for several days now, I’ve gotten close with some of the people that are in my group, and multiple people had room keycard issues. One of my colleagues had no outlets near her bed which left her unable to use her CPAP machine conveniently. This had her discovering that her sheets had holes in them that had been hidden with a towel. Another colleague had only three outlets in their room, and one of them didn’t work, which left them with only two working outlets. The hotel also had no house keeping on staff when we arrived in the evening which meant that many of the issues that we encountered couldn’t be handled accordingly. As someone that has been traveling for a long time, I know not every hotel is the same, but my expectations always remain the same. I look for a sanitary, hygienic room, and friendly, accommodating staff. When every single one of the above are not met, I am left severely disappointed. The only redeeming quality of the hotel was the bartender. I didn’t catch her name as I didn’t end up getting a drink as I had originally had, but my roommate that did go to the bar spoke very highly of her. The WiFi was very spotty, especially in the hotel rooms, too. I am willing to say with certainty that this hotel had many issues that we all experienced, and I would never have provided them with my business if I hadn’t been on the tour group. This is a one star hotel at best.

Dear Guest, We are truly sorry to read your review and apologize for not meeting your expectations. Our priority is always to ensure that each guest enjoys a comfortable and positive experience, and we regret that on this occasion we fell short of the standards we aim for. Regarding the cleanliness of your room, we take your comments very seriously. Our housekeeping team is dedicated to providing clean and welcoming environments, and we will be investigating this matter further to ensure such situations do not occur again. The issues you mentioned, such as dirty towels and the bucket in the bathroom, are not at all representative of the standards we follow, and we are working to look into this thoroughly. We also apologize for the discomfort caused by the beds and the issues with the services in your room. The quality of sleep for our guests is one of our top priorities, and we are sorry that the bed conditions did not meet your needs. We will ensure that all rooms are equipped with comfortable beds and that all facilities, such as air conditioning and plumbing, are in perfect working order. Regarding the restaurant, we apologize if the quality of the meals did not meet your expectations. Your comments will be shared with our culinary team to ensure appropriate corrective actions are taken. We are working with our staff to ensure food quality and presentation are improved. We are also sorry for the technical issues you encountered, such as the Wi-Fi connection and the availability of power outlets, and we will make sure to resolve these issues promptly. As for the staff, our goal is always to ensure polite and professional service. If there was any lack of availability from our team, we sincerely apologize. Every member of our team is trained to assist our guests to the best of their ability, and if there were any misunderstandings, we will make sure to address them. We would like to thank you for your feedback, which is essential for us to continuously improve our service. We hope you will give us the opportunity to demonstrate our commitment to improving guest experiences in the future. Best regards, [Hotel Name] 🔎 Why this response works Acknowledges the guest's discomfort and sincerely apologizes without denying the issues. Defends the hotel, specifying that the situations described are not representative of the hotel’s standards. Shows a commitment to addressing the issues raised and improving the service. Offers a private channel for further discussion to resolve misunderstandings and seek solutions. Maintains a firm and professional tone without becoming defensive or confrontational. Let me know if you want to make any changes or adjustments! Silvia

Not accessible to airport

Catatan Tripadvisor 1.0/5

F7229AMjonathang Ulasan TripAdvisor tersertifikasi

Only way to get to the airport is by booking a private taxi (none are available to hail given the industrial wasteland the hotel is located in). 55 euros for an uber and 45 euros for a taxi from the hotel to the airport. Why stay at an airport hotel that is so hard and expensive to get to the airport? I thought I got ripped off but the hotel staff confirmed that the hotel is just over some district border that adds to the other surcharges. Other reviews say the hotel is tired—it’s fine for a night before or after a flight but if you consider the transport issues you can get a much nicer hotel closer to the airport

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