Pullman Luang Prabang 5 estrelas

Familiar

Dear Hans Ulrich W, We sincerely apologize for the stay experience you encountered upon arrival. Your feedback is deeply concerning, and we're committed to addressing the issues you've raised promptly. We're truly sorry for the condition of your room. This does not reflect the standards we strive to uphold. Please rest assured that we are investigating this matter thoroughly to prevent such occurrences in the future. Additionally, we understand the frustration caused by the delay in delivering your luggage to the new room, at the time of your arrival, the team was handling a heavy workload due to massive number of arrival and departures, however we're working to improve our efficiency to ensure a smoother experience for our guests. We value your patronage and appreciate your patience. Please allow us the opportunity to make things right. We hope to welcome you back for a more enjoyable stay that truly reflects the quality and service standards we aim to deliver. Wir entschuldigen uns aufrichtig für den Aufenthalt, den Sie bei Ihrer Ankunft erlebt haben. Ihr Feedback ist zutiefst besorgniserregend und wir sind bestrebt, die von Ihnen angesprochenen Probleme umgehend zu beheben. Der Zustand Ihres Zimmers tut uns wirklich leid. Dies spiegelt nicht die Standards wider, die wir einhalten wollen. Seien Sie versichert, dass wir diese Angelegenheit gründlich untersuchen, um solche Vorkommnisse in Zukunft zu verhindern. Darüber hinaus verstehen wir die Frustration, die durch die Verzögerung bei der Lieferung Ihres Gepäcks in das neue Zimmer verursacht wurde. Zum Zeitpunkt Ihrer Ankunft hatte das Team aufgrund der großen Anzahl von An- und Abreisen eine hohe Arbeitsbelastung zu bewältigen, wir arbeiten jedoch daran, unsere Arbeit zu verbessern Effizienz, um unseren Gästen ein reibungsloseres Erlebnis zu gewährleisten. Wir schätzen Ihre Schirmherrschaft und danken Ihnen für Ihre Geduld. Bitte geben Sie uns die Gelegenheit, die Dinge richtig zu machen. Wir hoffen, Sie zu einem noch angenehmeren Aufenthalt wieder bei uns begrüßen zu dürfen, der die Qualitäts- und Servicestandards, die wir anstreben, wirklich widerspiegelt. Warm regards, Guest Experience Team Pullman Luang Prabang

Dear Marcus567, Thank you for your detailed feedback. We're delighted you enjoyed our spacious rooms, friendly team, and complimentary amenities. We appreciate your insights and suggestions. Rest assured, we're actively addressing these concerns to enhance your future stays. We value your feedback and look forward to welcoming you back to your home in Luang Prabang for another memorable stay. 자세한 피드백을 보내주셔서 감사합니다. 넓은 객실, 친절한 팀, 무료 편의시설을 즐겨주셔서 기쁘게 생각합니다. 귀하의 통찰력과 제안에 감사드립니다. 안심하십시오. 우리는 귀하의 향후 숙박을 향상시키기 위해 이러한 문제를 적극적으로 해결하고 있습니다. 우리는 귀하의 피드백을 소중히 여기며 또 다른 기억에 남는 숙박을 위해 루앙프라방의 귀하의 집으로 다시 오신 것을 환영하기를 기대합니다. Warm regards, Guest Experience Team Pullman Luang Prabang

Dear PaPiedade, Thank you so much for your kind words. We are delighted to know that you had a great experience with us and that you appreciated the efforts of our team members. We try our best to deliver exceptional service to each of our guests and provide them with a holiday that they will cherish for a lifetime. We hope we get the chance to welcome you again in the near future and recreate memorable moments with us. Sincerely, Pullman Luang Prabang Team

Dear Joao Brasil Lima, Sabaidee! Thank you for sharing your experience with the Tripadvisor community. We are thrilled you had such a fantastic time with us. We would also like to thank you for commending our team, especially Rohan. He would like to share his gratitude with you for the recognition of his hard work. I am positive our team enjoyed taking care of you as much as you enjoyed staying with us. We are also delighted to learn that our team was able to assist you with your airline reservation. We are elated our facilities met your expectations and your room was to your liking and comfort. Did you know we use the harvested rice from our very own rice fields in our restaurant? Once again, thank you for writing such a flattering review of our property, we are ecstatic you had a magical stay with us and seized the opportunity to relax and unwind while soaking in the serenity of Pullman Resort Luang Prabang. We look forward to welcoming you back to our resort! Best, Denis and his team Denis Dupart - Area General Manager

Dear JorgeCalado, Sabaidee! Thank you for taking the time to share your thoughts with the TripAdvisor community. We are elated our team met your expectations and you had the opportunity to experience the serenity that Pullman Luang Prabang has to offer. We look forward to welcoming you back to our resort! Best, Denis and his team Denis Dupart - General Manager