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풀만 발리 레기안 비치 호텔 5성

고객 평점 4.4/5 8,716 리뷰

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호텔 추가 정보

  • 레기안 해변에 위치해 있으며 유명한 루프탑 풀 완비

  • Easy access to Kuta, Legian and Seminyak Legian attractions

  • 고급 음료를 무료로 맛볼 수 있는 마이글래스 패키지

  • Newly refurbished Premium Deluxe Ocean View rooms

  • 자녀들의 하루에 즐거움을 더해줄 마이키즈 패키지

Planet 21 참여 호텔로 서비스 산업의 지속 성장 가능을 위해 적극적으로 노력하고 있습니다.

호텔 및 주변 지역 서비스

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

유료 서비스

서비스 및 이용 안내
  • 온라인 체크인
  • WIFI / 인터넷 접속
  • 주차
  • 거동이 불편한 고객용 욕실
  • 어린이용 실외 운동장
  • 에어컨
  • NGURAH RAI DENPASAR 유료 서비스
  • 24시간 리셉션 운영
  • 늦은 체크아웃(최대 오후 4시까지) 유료 서비스
  • 세탁
  • 부티크/쇼핑
  • 포터
  • Concierge
레저 및 액티비티
  • 수영장
  • 피트니스 센터
  • 웰빙
  • 어린이용 실외 운동장
케이터링
  • 조식 유료 서비스
  • 레스토랑 1개
  • 바 3개
  • 룸서비스
비즈니스 서비스
  • 회의실 8개
  • 비즈니스 센터(직원 상주)
  • 복사/인쇄 서비스 이용 가능

호텔 위치

풀만 발리 레기안 비치

1 Melasti
Bali
80361 레기안
인도네시아

전화: +62361762500

팩스: (+62)361/762400

체크인 시간 : 14h00부터

체크아웃 시간 : 12h00까지

  • 비행기로

    NGURAH RAI DENPASAR 6km / 3.73마일 - 셔틀 서비스 서비스

GPS :-8.70957, 115.167585

숙박

풀만에서는 열대 지방에서 경험하실 수 있는 평온함을 느낄 수 있습니다. 아름답게 디자인된 발리 호텔의 각 객실에는 발코니 또는 테라스, 별도의 욕조와 샤워실, 객실 내 체력 단련 장비, WIFI 무선 인터넷과 IPTV 연결이 가능합니다.

레스토랑 & 바

THE DELI @ PULLMAN

레스토랑 타입: 세계 각국의 요리

Providing cozy relaxing in the holiday atmosphere, offer a cosmopolitan food menu from European to Asian style.

현재 사용할 수없는

G-BAR

1층의 메인 수영장 주변에서 엄선된 과일 주스와 산뜻한 여름 요리를 제공합니다.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

IP-BAR

옥상 수영장에서 멋진 석양을 바라보며 환상적인 음료와 함께 드라마틱한 추억을 만들어 보세요.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

L-BAR

로비와 메인 레스토랑에서 가까운 24시간 운영되는 트렌디한 바로, 삶에 스타일을 더해주고 마시는 즐거움을 선사합니다.

비 계약 사진

  • 월요일
  • 화요일
  • 수요일
  • 목요일
  • 금요일
  • 토요일
  • 일요일

미팅 및 이벤트

미팅룸

  • 미팅룸: 8개

  • 최대 사이즈: 299

  • 최대 수용 인원: 300 명

  • 최대 연회 수용 인원: 170 명

자세히 보기


풀만 발리 레기안 비치 고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가 4.4/5

8,716 리뷰

TripAdvisor 평가 4.5/5

5,040 리뷰

2021 트립어드바이저 우수 인증 (Certificate of Excellence)
2021으뜸 시설

Great Experience

트립어드바이저 평점 5.0/5

alfinintanurp 13/09/2021 TripAdvisor 인증 리뷰

The first experience to travel to bali during Pandemic and turns out it was the perfect choice! the staff at the reception make sure the guest meets the health protocol and standard before checking us in. They also explain the brekfast situation and special offers (which was great for an Accor member). They only open one tower since there are major renovation going on on the other two towers (can't wait!). Although some of special kits they used to have on the room are nowhere to be found (such as umbrella and beach bag), the room situation is still as great as the first time they open the Hotel back then. Definitely will come back again and again. props for the management!

A fantastic couple of days

트립어드바이저 평점 5.0/5

geoffmark 20/03/2020 TripAdvisor 인증 리뷰

Stayed for 2 fantastic nights here and enjoyed every moment of it. On arrival was greeted by Amy who made check in effortless and made us feel like valued guests. Despite the issues in the world the guest experience team where always smiling, positive and happy showing the Pullman level of service to all guests and would like to thank Dodi, Krishna and Arya for their daily chats. Check out with Putu was again effortless asking about our stay and again making us feel valued. It was also great to have a chat with Arvi and Agus from the management team and discuss the hotel and future plans. Great to catch up with Mark (GM) and as always a pleasure to chat with whilst ensuring that we were enjoying our stay and everything was up to the standard he expected (which it was) and he should be proud to have such an excellent service focused staff who are so positive and attentive to all guests. Dinner in the restaurant was either BBQ or Ala Carte and both were excellent with a large selection for the BBQ which looked fresh and inviting and tasted great. Breakfast buffet was good with a wide selection to suit everyone and it all looked appetising. Thank you to chefs Nova and Made for the beautiful eggs they prepared for us which were presented so nicely we didn't want to eat them (we did tho). We would like to thank Dana, Haity, Seni, Yulina, Suratami, Wila, Ayo and Augustino for the great service at dinner and breakfast making the meals so much more enjoyable. The suite we had was tastefully presented with an ocean view was well maintained and spotlessly clean with turndown at night replacing any amenities used during the day so thank you to the house keeping department. All of the Pullman staff are so positive, happy and friendly which shows they enjoy their job and are a credit to Mark and his management team. Its a great hotel in a great location and always a pleasure to stay there. See you all again soon

Dear geoffmark, It was a great pleasure to have you and Mr. Zein staying with us. Thank you again for the nice talks we had. In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your regular visit at Pullman Bali Legian Beach. We are already looking forward to the next opportunity when we will be able to grant you our familiar atmosphere again at Pullman Bali Legian Beach. Until then, our best wishes. Kind regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

수질이 매우 좋지 않고 청결하지 못함

고객 평점 2.5/5

이. 가족 - 27/02/2020 전체(All) 통지 확인

샤워를 할때마다 눈이 아파 결막염이 3명모두 생김 양치는 더더욱 힘듦 조식당 컵에 얼룩이 많았음 음식배치가 산만하여 4일동안 오믈렛 채소 조금만 먹음 컵이 더러워서 주스는 마시지도 못함 나는 총 10여개국 여행 해 봤지만 이렇게 더러운 곳은 처음 아코르 계열에 대 실망 싱글침대 2개였는데 한쪽 침대시트의 색깔이 누런색 아마도 오랫동안 보관하던걸 깔아준듯 바닥에 먼지 욕실에 얼룩 은 그때 말하지 못한걱이 후회됨 아마 저렴한 가격으로 예약해서 내가 포기 한걸지도 직원들이 전체적으로 서양인들에게만 친절 체크아웃할때 접착제가 필요해서 물어보니 찾는 척 한번하고 없다고 함.. 그 큰 호텔에서 접착제가 없을리가 있나요?? 대놓고 무시한거죠? 표정에서도 드러났음 같은 동양인이면서... 우리는 중국인처럼 진상짓을 하지 않았음에도... 그리고 수영장에서 피자와 음료를 시켜먹었는데 무슨 이유인지 룸차지 거주 당함..다행히 돈을 가지고 있어 바로 지불 했음 수영장 오면서 돈들고 오는 사람이 몇이나 될까?? 왜 안되는지 설명도 못들음 대놓고 인종차별인건가? 체크인 할때 직원은 늦은 시간이였지만 친절했음

Y. Minjung님께, I would like to thank you very much for taking your valued time sharing us your recent stay experience at the Pullman Bali Legian Beach. I am very sorry that your experience might not yet meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback about our staff service and breakfast is very important to us. Indeed, the marks on the cup during breakfast time is one of our concern as well that we have took the appropriate measures to address the problem. Meanwhile, Please kindly rest assured that we have shared to our housekeeping team as well for further investigation in your room for the lines issue; Furthermore, I thank you very much for sharing your concerns, it has been highlight by our management as well regarding our service quality. Once again, I thank you very much for being our loyalty member, I remain speak with you and I do hope there could be another chance for us to turn your mind for stay with us in the near future. Please feel free contact me through this email for your next journey and I will be at your disposal should I could be your further assistance prior, during and after your stay with us. I do apologize once again for this inconvenience 감사합니다. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

친절한 직원과 좋은 위치

고객 평점 5.0/5

Pak, S. J. 가족 - 13/02/2020 전체(All) 통지 확인

잃어버린 줄 알았던 물건을 호텔에서 보관하며 집으로 배달까지... 너무 고마웠음..

P. .님께, Pullman Bali Legian Beach 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Krishna Putra Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Very good and very kindness

고객 평점 4.5/5

H. S. 가족 - 03/02/2020 전체(All) 통지 확인

발리를 16번째 방문해서 풀만호텔을 처음으로 숙박했습니다. 그런데 16번째만에 이런 더위는 없었습니다. 직원들은 매우 친절했으며, 적극적으로 서비스를 지원하였고, 다소 아쉽다면 조식이 5성급호텔치고 별로 였습니다. 인피니티풀장은 다소 작고 수심이 낮은게 아쉬웠습니다. 기타 전반적으로 만족한 숙소였습니다.

Dear s. H., We very much appreciate your comments regarding your stay at the Pullman Bali Legian Beach. We very much appreciate you were taking the time to share your impressions and relay your concern of our buffet breakfast wasn't meet your expectations. We apologize for the discomfort and ensuing disappointment you have experienced. We will take your review to heart and have spoken with our Executive Chef and F&B Manager.This is we take the action immediately to review our quality of buffet breakfast. We would be very happy to have a new opportunity to convince you fully of Pullmanlife's excellent services. We wish you all the best and look forward to welcoming you here once more. . Sincerely yours Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

Reward yourself with this great stay

트립어드바이저 평점 4.0/5

Avril B 03/02/2020 TripAdvisor 인증 리뷰

Stayed here from the 6th of January for 11 nights. In walking distance to all of your daily shopping and eating needs. Enjoyed daily breakfast with limitless coffee. Staff are friendly and extremely helpful. Will definitely revisit and I highly recommend.

Dear Avril B, Thank you very much for sharing your experience during your stay at Pullman Bali Legian Beach.We are all pleased to hear that our service and the quality of our food just keep getting better. We are very happy to hear that the little touches around the property as well as the hotel locations were able to create an unforgettable experience, our location is indeed very interesting. We are perfectly located cross to the beach conveniently within walking distances from various shops, restaurants, Mall and traditional legian markets. Our doors are always open to welcoming you back and Pullman Bali Legian Beach team and I are looking forward to this moment. Best regards Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Lackluster Pullman

트립어드바이저 평점 3.0/5

cowism 01/02/2020 TripAdvisor 인증 리뷰

Positives Location was quite good if you are looking to stay in the more bustling part of Bali. View out to the sea from the 5th level ocean view room was amazing. Service recovery was also reasonable. The garden is quiet. Bed and pillow were super comfortable. Loyalty Manager is willing to listen to feedback, thank you. Negatives - Room 3519's toilet had some issues. The water didn't drain properly in the shower stall. Manager wanted to change my room but I was lazy because it's only a night left. I accepted another proposal. - Previous guest feedback about exposed cables in the bathroom not addressed - room didn't feel quite clean - breakfast was quite mediocre and overrun with tour groups and cabin crew - Infinity pool water was cloudy. Made it quite hard to swim - the welcome was weird as they didn't mention of any upgrade as a plat Member. I had to ask for a manager to check me in. - noisy if facing the main road. The view made up for it.

Dear cowism, Many thanks for sharing your experiences at Pullman Bali Legian Beach. It is wonderful to know that you were satisfied with your overall experience, our service standard, hotel locations, and the room that make your stay was amazing. We fully understand your disappointment regarding the check-in process. We are surprised to learn though that our welcomer did not informed you for the room up-grade even though we did for your stay, this is not the way we handle our check-in process. We further thank you for raising your concerns in regards to the room toilet issue as well as the water quality in our infinity pool, for sure we will share to our management. It would give us great pleasure at the next opportunity to also convince you of our signature pullmanlife services at Pullman Bali Legian Beach. Beast regards Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

위치가 좋음, 꾸따 근처에서는 아주 좋음

고객 평점 4.0/5

최. 커플 - 29/01/2020 전체(All) 통지 확인

직원들이 아주 친절하고 세심함, 풀만에 처음 갔는데 체크인이 조금 늦어진다고 바에서 음료를 먹을 수 있도록 세심하게 배려함. 한가지 단점은 화장실 변기에서 냄새가 올라옴, 호텔 노후화로 인한 것 같음

Dear {guest_first_name} S., In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your visit at Pullman Bali Legian Beach. We are very happy to hear that the little touches around the property as well as our team were able to create an unforgettable experience for you. The attention to detail is very important and this is where we can make a difference as well as with our friendly and caring staff who makes all guests feel like home. Our location is indeed very interesting. We are perfectly located cross to the beach conveniently within walking distances from various shops, restaurants,local markets and mall. We further thank you for raising your concerns in regards to the room toilet issue for sure we will share to our management. We wish you all the best and hopefully we will have the pleasure to welcome you back soon. Sincerely, Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

위치 좋음

고객 평점 4.5/5

유. 가족 - 22/01/2020 전체(All) 통지 확인

깔끔하고 위치 좋음.

Y. Kangmin님께, Pullman Bali Legian Beach 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Krishna Putra Guest Experience & Loyalty Manager Pullman Bali Legian Beach

family trip

트립어드바이저 평점 5.0/5

dfirmans Family - 07/01/2020 TripAdvisor 인증 리뷰

Great hotel with a good location, n good àmbience. near to the popular beach in bali, Kuta Beach. Easy to find food outside because its Close to beach walk mall, there staff are friendy. overall its OK

Dear dfirmans, In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your visit at Pullman Bali Legian Beach. Thank you for highlighting our dedicated team who has made your experience an extra special one. Indeed, the hotel locations is really strategic with the famous Kuta beach just a cross the street and our hotel are surrounded by a lots of restaurant. With small touches we can make a big difference, and this is appreciated by all our patrons. We hope to have the pleasure to welcome you back at Pullman Bali Legian Beach soon. Best regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Great Place to stay

트립어드바이저 평점 5.0/5

Tracey T Family - 02/01/2020 TripAdvisor 인증 리뷰

From start to finish what a great hotel. Hotel GM- Mark was very nice and looked aftyer me as always. Great room and food Maintenance of grounds and rooms was at a very high level. Very nice place to have a family holiday Thanks again

Dear Tracey T, In the name of our entire team, we would like to extend our gratitude for your words of praise regarding your visit at Pullman Bali Legian Beach. We are very happy to hear that the little touches around the property as well as the friendliness from our GM won you over and that you felt perfectly cared for during your stay. Indeed, we keep maintain the rooms and our beautiful gardens in very high level. The attention to detail is very important and this is where we can make a difference as well as with our friendly and caring staff who makes all guests feel like home. We wish you all the best and hopefully we will have the pleasure to welcome you back soon. Best regards, Krishna Keniten Guest Experience and Loyalty Manger Pullman Bali Legian Beach

Useless online check in

트립어드바이저 평점 2.0/5

darwin_djaja Family - 31/12/2019 TripAdvisor 인증 리뷰

Was offered to do online check in, from email got confirmation that my room will be ready when I'm arrived.... but still have to wait couple hours... and the room condition was poor. Water pressure so weak... and some others services was poor.

Dear darwin_djaja, First and foremost, thank you for selecting Pullman Bali Legian Beach for your holiday destination in Bali. Your stay did coincide with one of the busiest periods in Bali, which at times may have caused a few delays, such as check-in. We are sorry your experience was not flawless. We will continue to improve our check-in process and do thank you for your patience. We would like to sincerely apologies for the inconvenience caused. Nevertheless we have noted for your concern in regard of room condition and water pressure issue, we will follow up with all your concerns with the urgency it deserves and appreciates you bringing these to our awareness. Thank you very much for sharing your comment with us and It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely yours, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Not impressed

트립어드바이저 평점 2.0/5

cyc_shot Couples - 26/12/2019 TripAdvisor 인증 리뷰

Stayed at a one-bedroom suite, the lighting are very poor, the living-room aircon not working properly, it was too humid so we basically had a standard room. Buffet breakfast and dinner both under par. Hotel is at the end of a very long one-way street, going out is easy, but returning takes so long due to traffic and longer route. Hotel is also the farthest from the Kuta Beach Walk district. Most importantly, staff is not as friendly as Marriott Legian or Kuta.

Dear cyc_shot, "Warmest greeting from Pullman Bali Legian Beach" Thank you for sharing feedback on your recent stay at Pullman Bali Legian Beach on TripAdvisor. I am very sorry that you had an unpleasant stay at our resort especially comparing of our friendliness. Training is underway for our team who will be better trained with skills that will equip them to serve our guests better and with due diligence. I have shared your thought for the rooms issued for further improvement from my room division team. Your feedback is much appreciated as it helps us to highlight areas in need of improvement which we will definitely work on and we hope you will be able to give us another chance to welcome you again. Best regards, Krishna Keniten Guest Experience & Loyalty Manager

Disappointing is an Understatement

트립어드바이저 평점 2.0/5

WJLah Family - 18/12/2019 TripAdvisor 인증 리뷰

5 Star hotel that does not look like one. Service is terrible as staff only think about charging and does not focus on service. Hotel room is old, dim and dilapidated especially the bathrooms with terrible smells. Infinity pool is closed with no effort to compensate. Emailed the hotel to prepare something for my wife's birthday and was promised a cake. 4 days 3 nights there, no sight of cake with no apology whatsover. Just utterly disappointed especially being an AccorPlus paid member since 2 years back and realised that there are actually no benefits at all. The reply from the staff based on my feedback is also disappointing. Instead of apologising and promising to improve, the staff just defended the hotel when they know they are in the wrong. With such a premium price paid and lousy service, it's just a shame to the Pullman brand.

Dear WJLah, "Warmest greeting from Pullman Bali Legian Beach" First and foremost, thank you for selecting our resort for your holiday destination in Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for any inconvenience caused. I understand that our colleagues, had tried to connect with you as we are deeply committed to regaining your trust at Pullman Bali Legian Beach. Please rest assured that we are taking the appropriate measures to rectify the issues raised to prevent future occurrence and will learn from your feedback regarding compensation during improvement work that we need to consider in future. Once again thank you for your kind feedback and I do hope there will be a second chance for us to serve you better in future. Best regards, Krishna Keniten Guest Experience & Loyalty Manager

The Perfect Resort for the Perfect Holiday

트립어드바이저 평점 5.0/5

M6065HVmichellew Couples - 11/12/2019 TripAdvisor 인증 리뷰

The Pullman Hotel is a wonderful beachfront resort right in the heart of Legian. The staff go out of their way to make sure their guests are looked after and enjoy their holiday to the fullest. The resort is a peaceful oasis amid the hustle and bustle of Bali and if you do feel the need to leave the resort you will find restaurants, market shopping, boutique shopping, spas and major shopping centres all within walking distance. The Pullman Legian is one of our favourite hotels and we look forward to returning soon.

Dear M6065HVmichellew, Heartfelt thanks for your great feedback and the nice comment about our service and facilities. It was a pleasure to have you here with us for your holidays in Bali. We strive to give the best services and create memorable moments for our guests during their stay, and going through your comment make us believe that we are on the right track. And also we are glad that your like the hotel locations that easy for you to reach others places you need to visit during your holidays in Bali. Our doors are always open to welcoming you back again and Pullman Bali Legian Beach team and I are looking forward to this moment. Best regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Good hotel + good location + good service

트립어드바이저 평점 5.0/5

david5757 Business - 02/12/2019 TripAdvisor 인증 리뷰

Good hotel, good location, good service, the breakfast has a lot of selection. Unfortunately the pool is under renovation, but you can just go across the street to go to the beach directly. Beside the hotel has many places to find foods.

Dear david5757, Heartfelt thanks for your great feedback and the nice comment about our service and glad that you like the hotel locations. It was a pleasure to have you here with us. So happy that you like our buffet breakfast, served a lots of foods selections and especially our organic granola bowl stations is the favorite part and some rotations on foods that we served by daily basis. We strive to give the best services and create memorable moments for our guests during their stay, and going through your comment make us believe that we are on the right track. Our doors are always open to welcoming you back again and Pullman Bali Legian Beach team and I are looking forward to this moment. Best regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

Infinity Pool Closed

트립어드바이저 평점 1.0/5

Chitto61 Solo travel - 19/11/2019 TripAdvisor 인증 리뷰

Stayed here before and really enjoyed my stay. Therefore I booked it this time and paid for a better room, an extra $400 to be then told after I had booked the stay that the infinity pool was closed and that I would be getting the same room as my first visit. Well that was a waste of $400 for a better room. On arrival there was no bellboy, had to wait to check in, no drink or cold towel on arrival. Service was not good. No amenity for being a Gold Accor Member There loyalty program is very hard to understand, I have never got a 10% members discount at any hotel I have stayed in. I complained about a noise in the room I was in so there goes the upgrade and I was moved back to a Garden View room for which I had paid. This room was however quiet and I did prefer it to my "upgraded " room that was noisy. Breakfast was not as good as my previous visit. I had my chair, cutlery and plate removed one morning from the table I was sitting at, just my drink and glasses were left. The next morning my Drink and glasses were moved to another table while I was getting food. The table I was at was reset so my things were moved by staff. I would not go back to this hotel again. I think it is dishonest to advertise the infinity pool when it is closed. Then say but we will discount drinks for you to make up for it. No advantage for someone not drinking. They care about the money, not guest satisfaction. Many other guests were unhappy that they were not told that the infinity pool was closed before they booked the hotel. The water in the shower in my first room has a bad smell to it, having stayed in lots of hotels in Bali I know this is not the normal. On this trip I also stayed at The Bali Heritage Hotel in Kuta and the Mercur Resort Sanur and their water was fine. The Garden View room I was moved to did not have the same smell to the water. Although for the first couple of nights the water was not hot. Then it was fixed and I had hot water for the remainder of my stay. Not that I mentioned this as I had already been downgraded once. After my 3 stays in Accor hotels on this trip I think I will be avoiding Accor Hotels in the future.

Dear Chitto61, "Warmest greeting from Pullman Bali Legian Beach" We very much appreciate you were taking the time to share your impressions and relay your constructive criticism on your visit with us. I do apologies for our Infinity pool improvement was impacted your stay and i believe we try hard to share this improvement information to all of our valued guests. I have shared your concerns in our restaurant especially at breakfast area to my food & beverage team to learn from your valued feedback and do further investigation for improvement. Furthermore, I regret to hear that you have experienced a number of inconveniences during your stay and do sincerely apologize for that. I will follow up with all your concerns with the urgency it deserves and appreciates you bringing these to our awareness. Once again thank you very much for your review, and we do look forward to welcoming you back for another memorable experience with us. Best regards, Krishna Keniten Guest Experience & Loyalty Manager

Great stay

트립어드바이저 평점 4.0/5

Doug C Couples - 07/11/2019 TripAdvisor 인증 리뷰

Great hotel, friendly staff. I was initially worried about the infinity pool being out of commission but the other pool easily took care of that and is beautifully shaded - which you definitely need. It was cheaper to eat and drink in the hotel than out in the little local bars in some cases.

Dear Doug C, We highly appreciate your positive feedback on your last visit with us and we are happy to hear that you like the food and services from our friendly heartist. Also thank you for mentioning the beautifully shade in our garden pool. It is great to hear that you could totally relax during your stay with us. We wish you all the best and hopefully we will have the pleasure to welcome you back soon. Best regards, Krishna Keniten Guest Experience and Loyalty Manager Pullman Bali Legian Beach

만족한 서비스이지만 보완해야할 부분이

고객 평점 4.0/5

문. 가족 - 05/11/2019 전체(All) 통지 확인

오래된 시설이지만 친절한 직원들 덕분에 잘 쉬다 갑니다. 하지만 에어컨이 너무 약해서 객실안이 너무 더웠어요.

M. Sung hoon님께, Pullman Bali Legian Beach History Survey에 참여해 주셔서 감사합니다. 고객으로부터 리뷰를받는 것이 항상 즐겁습니다. 귀하의 의견은 모든 팀원들과 공유 될 것이며, 이는 지속적으로 높은 수준의 서비스를 제공하고자하는 모든 직원들의 사기에 큰 도움이 될 것입니다. 한편, 에어컨 문제는 우리의 관심사 중 하나입니다. 추가 수정을 위해 팀 전체에 공유 할 것이므로 안심하십시오. 의견을 보내 주셔서 다시 한 번 감사 드리며 앞으로 다시 you기를 기대합니다. 감사합니다. Krishna Keniten Guest Experience & Loyalty Manager Pullman Bali Legian Beach

A Bali Delight

트립어드바이저 평점 5.0/5

444petert Couples - 26/10/2019 TripAdvisor 인증 리뷰

This was our first time at the Pullman Bali Legian Beach hotel. And it was one we won't forget any time soon. A delight to stay and to relax. All staff, from the receptionists to the waitresses, from the cleaners to the guards, they were all very, very friendly and helpful. We also used their services to book some trips and other services and again they were very friendly and helpful. Breakfast and dinner are a delight too. Such a variety of food, presented in a very professional way. With dinner some food was cooked on the spot by expert chefs. It was very nice to have dinner outside on the lawn, under the trees, with plenty of festival like lighting all around us, with some live music that made the wine go down much easier. Also very close to the beach; you just cross the street (watch the traffic though) and you can touch the sand of the wide beaches. Overall a very pleasant stay, where we would love to come back to.

Dear Peter T, Thank you very much for your great comment about our hotel locations, service and the facilities. It is wonderful to hear that we were able to convince you of our signature service on your first stay. It pleases us to know that you like the property, the breakfast, and also our theme buffet dinner. We are very happy that you love the attention to detail, which is very important. This is where we can make a difference, as well as with our friendly and caring staff who makes all guests feel like home. We hope that we have an opportunity to welcome you to our resort again in the near future. Best regards, Krishna Putra Guest experience and Loyalty Manager Pullman Bali Legian Beach

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