Dear YONG H. C., Thank you for sharing your feedback with us. We are delighted to know that you were highly satisfied with the atmosphere of the hotel and enjoyed our breakfast offerings. We sincerely appreciate your constructive comments regarding the presence of insects in the accommodation and the availability of amenities, particularly body lotion. We regret that these aspects did not meet your expectations. Your feedback has been shared with the relevant teams, as we continuously strive to maintain a comfortable environment and ensure that our in-room amenities meet the standards expected by our guests. Thank you once again for highlighting both the positive aspects of your stay and the areas where we can improve. We look forward to welcoming you back and providing an even more comfortable and seamless experience. Warm regards, Febry Guest Experience

Dear Mr. Chanyong E., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location. We truly regret that the condition of the room and the humidity affected your overall experience. We understand how important a fresh, comfortable, and well-maintained room is to a pleasant stay, and we regret that we did not meet your expectations on this occasion. Your comments regarding the room condition and humidity are valuable, and we will share them with the relevant teams for further attention and improvement. Thank you once again for your honest feedback. We truly value your comments and hope to have the opportunity to welcome you back to Pullman Bali Legian Beach and provide you with a more comfortable and enjoyable experience. Warmest regards, Febry Guest Experience

Dear Siyoon L., Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our prime beachfront location and its convenient access to Kuta Beach. However, we truly regret for the distress and discomfort caused by the condition of the bed linen in your room. Finding bloodstains on the sheets is completely unacceptable and does not reflect the high standards of cleanliness and hygiene we are committed to providing. Please be assured that your feedback regarding both the linen condition and the handling of your complaint has been taken seriously and will be shared with our Housekeeping and management teams for thorough review and follow-up. Thank you once again for bringing this matter to our attention. We sincerely hope to have the opportunity to regain your confidence and provide you with the clean, comfortable, and reassuring experience you should expect from Pullman Bali Legian Beach. Warmest regards, Febry Guest Experience

Dear Myungjoo M., Thank you for your lovely feedback on your recent stay with us. We are delighted to hear that you enjoyed our convenient location and the welcoming atmosphere throughout Pullman Bali Legian Beach. It is wonderful to know that you found our staff friendly wherever you went and that you were pleased with the cleanliness of your room. Your kind words are a great encouragement to our entire team. We truly appreciate your support and look forward to welcoming you back for another pleasant and memorable stay. Warm regards, Febry Guest Experience

Dear Sanyun Kim, Thank you for taking the time to share your wonder feedback on your recent stay with us at Pullman Bali Legian Beach. We are delighted to know that you enjoyed our convenient location and appreciated the kindness of our team. Your kind words are a wonderful encouragement to our staff, and we are grateful for your recognition. We look forward to welcoming you back and providing you with another pleasant and memorable stay. Warm regards, Febry Guest Experience

Dear Sun L., Thank you for taking the time to share your feedback and for choosing Pullman Bali Legian Beach once again during your business trips. We truly appreciate your continued trust in us. We are delighted to hear that you enjoyed our convenient location and found our service to be excellent. It is always rewarding to know that your overall experience was a satisfying one. However, we truly regret for the cigarette butts you found in the bathroom upon check-in. This is certainly not the standard of cleanliness we strive to provide, and we understand your disappointment. Please rest assured that your comments have been shared with our Housekeeping team for immediate review to ensure greater attention to detail and prevent this from happening again. Thank you once again for your valuable feedback. We look forward to welcoming you back and providing you with an even better experience on your next visit. Warm regards, Febry Guest Experience

Dear Sungjun C., Thank you for taking the time to share your feedback following your stay at Pullman Bali Legian Beach. We are delighted to know that you had a comfortable stay and were satisfied with the room upgrade, our swimming pool, and restaurant facilities. It is always rewarding to learn that our guests enjoy the experiences and amenities we strive to provide. Thank you once again for your kind review and for choosing to stay with us. We look forward to welcoming you back to Pullman Bali Legian Beach for another enjoyable and memorable stay in the future. Warm regards, Arya Guest Experience

Dear Seoung G. K., Thank you very much for your wonderful review on your recent stay with us. We are delighted to hear that you had an enjoyable 5-day stay with us and that our friendly staff and convenient location contributed to a memorable experience. It is especially rewarding to know that you found our breakfast service to be the highlight of your stay. Your kind words mean a great deal to our team and serve as motivation for us to continue delivering exceptional hospitality to all our guests. Thank you once again for choosing to stay with us. We look forward to welcoming you back for another wonderful stay in the future. Warm regards, Febry Guest Experience

Dear Aran G., Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our convenient location, found the hotel child-friendly, and experienced warm and helpful service from our staff. Your kind comments about our team are truly appreciated, and we will be delighted to share them with everyone. We also appreciate your feedback regarding the cleanliness and condition of the rooms. As an established property, we understand the importance of maintaining our facilities to the highest possible standards, and your comments have been shared with our housekeeping and maintenance teams for further improvement. Guest comfort and satisfaction remain our top priorities. Thank you once again for your valuable review and support. We hope to have the opportunity to welcome you and your family back again for an even more comfortable and enjoyable stay in the future. Warm regards, Febry Guest Experience

Dear Im J. H., Thank you very much for sharing your heartfelt review and for choosing to spend your honeymoon with us. We are truly honored to have been part of creating wonderful memories for you and your wife. It is delightful to hear that you found many aspects of your stay worthy of a 5-star experience and that our team’s hospitality left such a positive impression on you both. At the same time, we truly regret for the inconveniences you experienced regarding insects in the room and the condition of some breakfast plates during your stay. We understand how uncomfortable this must have been, especially for your wife, and we regret that these issues affected parts of your experience. Please rest assured that your feedback has been shared with our housekeeping, stewarding, and maintenance teams for immediate attention and improvement, as cleanliness and guest comfort are among our highest priorities. We are deeply grateful for your kind understanding and thoughtful comments despite these concerns. Your appreciation for our staff and your warm words truly mean a great deal to us. We sincerely hope to have the pleasure of welcoming you both back again in the future for another memorable and flawless stay. Warm regards, Febry Guest Experience

Dear Hyeona J., Thank you for your loyalty as an Accor Gold member and for sharing your feedback regarding your recent stay with us. We’re pleased you enjoyed the ocean view upgrade, our convenient location, and the friendly service from our team. We truly regret for the issues with the shower drainage and the unpleasant odor in your room. This is not the standard we aim to deliver, and we have shared your comments with our maintenance team for immediate attention. We truly appreciate your understanding and are glad our team could assist with the airport transfer. We hope to have the opportunity to welcome you back for a much-improved stay in the future. Warm regards, Febry Guest Experience

Dear HWANG D. H., Thank you so much for your kind review and for choosing Pullman Bali Legian Beach. We are thrilled to hear that you enjoyed our great location, spacious room, and delicious breakfast. It is wonderful to know that our friendly staff made a positive impression during your stay. We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic experience in the future. Warm regards, Arya Guest Experience

Dear woohyeok c., Thank you very much for sharing your wonderful review and for choosing Pullman Bali Legian Beach for your family stay. We are truly delighted to know that you had a comfortable experience and that our warm and friendly service left such a positive impression on you. It is especially rewarding to hear that you enjoyed our breakfast offerings and that our spacious property contributed to your overall satisfaction. We sincerely appreciate you highlighting the attentive care provided by Bells, Cahya, and Seni at the main restaurant. Your kind recognition means a great deal to us, and we are very pleased to know they were able to assist promptly when your child felt unwell. Ensuring the comfort and well-being of our guests especially families is always our priority, and your feedback will certainly be shared with the team as encouragement for their exceptional service. Thank you once again for your generous compliments. We truly hope to have the pleasure of welcoming you and your family back for another memorable and enjoyable stay in the near future. Warm regards, Arya Guest Experience

Dear Jiyoung O., Thank you very much for sharing your kind feedback. We are truly delighted to know that you had a pleasant and comfortable stay, and that our location contributed positively to your experience. It is always our aim to provide a satisfying and memorable stay for each of our guests, and we are pleased that we were able to do so for you. We sincerely look forward to welcoming you back again soon to Pullman Bali Legian Beach for another enjoyable visit. Warm regards, Arya Guest Experience

Dear Mr. Youngjung K., Thank you for taking the time to share your feedback with us. We are very pleased to hear that you found our team friendly and that you felt the overall cleanliness met your expectations. At the same time, we deeply regret for the inconvenience caused by the smell in the shower. While we are glad our team was able to address it promptly, we understand that this should not have occurred in the first place. Please be assured that we will review this matter with our housekeeping and maintenance teams to help prevent similar issues in the future. We truly appreciate your balanced feedback and hope to have the opportunity to welcome you back for an even more seamless stay. Warm regards, FEBRY Guest Experience

Dear Ms. Kyung-Ah N., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Bali Legian Beach. We regret to learn that you experienced difficulty controlling the room temperature, as comfort is a key part of the experience we aim to provide. Your comments have been shared with our Engineering team for review to ensure our air-conditioning systems are functioning optimally. We are pleased to know that you found our service friendly. Your kind recognition of our team’s hospitality is truly appreciated and will be shared with them as encouragement. We hope to have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Warm regards, Arya Guest Experience

Dear Ms. Sunhwa P., Thank you for sharing your feedback. We are glad you enjoyed our convenient location near Kuta Beach and the shops, and that you found our team friendly. We have noted your comments regarding the room’s bedding, dampness, and odor. Your observations have been shared with our housekeeping and maintenance teams to ensure improvements are made for future stays. We appreciate your feedback and hope to welcome you and your family back to Pullman Bali Legian Beach for an even more comfortable experience. Warm regards, Arya Guest Experience

Dear Mr. Youn S. K., Thank you for sharing detailed feedback regarding your stay at Pullman Bali Legian Beach. We appreciate you taking the time to highlight both the positive aspects and areas where your experience could have been smoother. We are glad you enjoyed our hotel overall and recognize your loyalty as an Accor member. Your comments regarding check-in timing, welcome drink activation, bike rental experience, invoice process at checkout, and room upgrade requests have been shared with the relevant teams for review, as they help us identify opportunities to improve our service and efficiency. Our goal is always to provide seamless, attentive service that anticipates our guests’ needs, and your observations are valuable in helping us achieve this consistently. We hope to have the opportunity to welcome you back in the future and provide an experience that fully meets your expectations. Warm regards, Arya Guest Experience

Dear Sunam L., Thank you for your positive feedback. We are delighted to hear that you enjoyed your stay and appreciated the room upgrade. Our location and services aim to provide our guests with a comfortable experience. We truly appreciate your feedback and look forward to welcoming you back to Pullman Bali Legian in the future. Warm regards, Arya Guest Experience