Pullman Ciawi Vimala Hills Resort Spa & Convention

ملاحظة أراء العملاء (رأي ALL) 4.9/5 2,117 أراء

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Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung, 16770 Bogor, إندونيسيا

الوصف

خدمات الفندق الإضافية

  • The first Pullman Resort concept in Indonesia with convenient access from Jakarta and Bogor

  • Featuring 227 rooms and villa with scenic balconies offering a Mount Salak views

  • Delight in diverse dining experiences at 2 upscale restaurants and 2 bars.

  • Dive into relaxation at 4 swimming pools, including a Kids Club, Activity Center, and Spa

  • Host grand events in 2 elegant ballrooms and 5 versatile function rooms, up to 1300 guests

الإقامات المتوفرة لدينا

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موقع الفندق

Pullman Ciawi Vimala Hills Resort Spa & Convention

Jl. Raya Puncak, Gadog, Megamendung, Bogor, Megamendung
16770 Bogor
إندونيسيا

نظام تحديد المواقع العالمي (GPS):-6.66528, 106.86764

الهاتف
فاكس +62 251 8306889

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • مسبح
  • موقف
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.9/5  2,117 أراء

تقييم TripAdvisor  4.9/5  5,107 أراء

Best hotel in Ciawi

ملاحظة Tripadvisor 5.0/5

Adventure62041213133 Couples - تقييم TripAdvisor المعتمد

Staycation di Pullman ciawi Vimala Hills the best part on this month!! Me and my husband really enjoyed stay here The room was clean and spacious, the food was amazing. I was welcomed by sky at receptio she is very warm and helpfull. We will come backk hereee!!!

Great Service and Hospitality Recovery, Thank you Pullman Vimala!

ملاحظة Tripadvisor 5.0/5

Nandalatina23 العائلات - تقييم TripAdvisor المعتمد

Our stay at Pullman Vimala started with a very upsetting breakfast experience. We waited for over 30 minutes with a toddler and baby, but suddenly a large group of guests cut the line and took freshly vacated tables right in front of us. No staff intervened, and I had to confront the situation myself. It was incredibly frustrating and disappointing. But to the hotel’s credit, they took this issue very seriously. That evening at Mad Cow, the managers approached us and sincerely apologized. The next morning, Mr. Dewanto and the Guest Relation Manager met us personally at Damar to follow up. They listened, apologized again, and even invited us for dinner to make up for the situation. Mr. Yosua, the Guest Experience Manager, also contacted me directly, followed up via phone, explained they held an internal meeting, and even sent a formal email to ensure the matter was resolved. As a gesture of goodwill, they insisted on giving us a very late checkout (around 4 pm.. we even felt bad accepting it!). They asked if we needed anything else and treated us with top-notch service from that point on. Honestly, the apology alone would have been enough, but they went above and beyond. Kudos to the entire Pullman Vimala team for owning the issue and going the extra mile to make it right. We truly appreciate it and look forward to staying here again.

Dear Ibu Nanda, Thank you for taking the time to share your detailed feedback regarding your recent stay at Pullman Ciawi Vimala Hills. We would like to extend our sincere apologies once again for the inconvenience you experienced during breakfast. We understand how particularly difficult that situation must have been while traveling with young children, and we truly appreciate your patience and understanding. Your kind words of appreciation mean a great deal to us and will be shared with the entire team as a source of motivation to continue improving and delivering exceptional guest experiences. Thank you once again for giving us the opportunity to make things right. We are truly honored by your thoughtful review and look forward to welcoming you and your family back to Pullman Ciawi Vimala Hills in the near future. Warm regards, Yosua Siregar Guest Experience Manager

One Stop Resort Hotel

ملاحظة Tripadvisor 5.0/5

Qlea R تقييم TripAdvisor المعتمد

Visit this with my family to celebrate long weekend period. i arrived very early in the morning to avoid traffic jam in the location and come to lobby to have registration first. they inform my room has not yet ready (for sure , since i arrived at 6.30am) but the most surprising part was that i was chosen for being upgraded to Suite! thank you so much - thank you GRO Team During registration, they also mention my son can swim, play in playground and use hotel facilities while waiting the room ready (ready before noon!) If you bring your kids to this hotel, i can guarantee, they will happy since plenty activity provided - even for teens and adult , huge resort style hotel (btw i spend total 17k steps per day haha) highly recommended!

Dear qlear, Thank you very much for taking the time to share your kind review. We’re truly delighted to hear that you and your family had such a wonderful experience with us during the long weekend. It’s great to know that our early check-in process, complimentary upgrade, and family-friendly facilities made your stay even more enjoyable. We're especially happy that your son was able to make the most of the playground and pool while waiting for the room. Your kind words are a great encouragement to our GRO Team and the entire staff. We appreciate your recommendation and hope to welcome you and your family back again soon for another memorable stay. Warm regards, Yosua Siregar Guest Experience Manager

Thank you for the experiences

ملاحظة Tripadvisor 5.0/5

Hariyanti P تقييم TripAdvisor المعتمد

Best experience. They have 3 swimming pools. so many variants of breakfast, please dont miss it. I love the room, spacious and also has balcony. They provide many activities for children. I also note for the fitness activities. I joined fitball class, taught by Mas Juna. He instructed clearly and gave some advices for strong body.

Dear hariyanti2025, Thank you so much for sharing your wonderful experience with us! We’re delighted to hear that you enjoyed the swimming pools, the variety of breakfast options, and the spacious room with a balcony. It's also great to know that our activities for children and fitness classes especially the Fitball session with Mas Juna made a positive impression. We’ll be sure to pass along your kind words to him. We truly appreciate your feedback and hope to welcome you back for another memorable stay soon! Warm regards, Yosua Siregar Guest Experience Manager

Love the Resort, But Service Fell Short This Time

ملاحظة Tripadvisor 3.0/5

Mariachhh العائلات - تقييم TripAdvisor المعتمد

Pullman Ciawi has been one of my favorite nearby escapes from Jakarta. Unfortunately, during this visit, I was left quite disappointed by the overall hospitality and service. Prior to our stay, I communicated with Mr. Y from the Guest Experience team regarding our booking of two rooms. I raised concerns about the complimentary breakfast and welcome drinks only being applied to one room but no response. We raised another request, for a late check-out at 4 PM. However, upon check-in, things did not go smoothly. Although there is a dedicated Accor Plus check-in counter, no staff were present there, so we had to queue at the regular counter — during peak check-in hours — which took quite a long time. Most concerning was that there was no note or acknowledgment of our late check-out request. After some delay, we were informed that only one room could be granted late check-out at 4 PM. I asked again for the second room, and the staff promised to follow up the next day — but no update was given. We had to follow up ourselves, only to be told again (after another wait) that late check-out for the second room was not possible. It was a weekday, and the hotel didn’t seem to be full — it felt unnecessarily strict and inflexible. Despite all that, one bright spot in our stay was Selly, the Guest Relations staff at Damar Resto. She offered a warm, thoughtful hospitality that truly stood out. We were pleasantly surprised and grateful for the “La Platine” special dish presented as a token of appreciation for loyal members. That gesture reminded us of the kind of service we hoped to experience throughout the hotel. Pullman Ciawi remains one of beautiful Accor resorts near Jakarta, but this stay left us questioning the consistency and sincerity of the hospitality, especially towards loyal Accor members. A real pity — I sincerely hope this feedback is taken constructively for improvement.

Dear Mariachhh, Thank you for taking the time to share your experience with us. We truly appreciate your continued loyalty to Accor and are honored to be one of your favorite escapes from Jakarta. We sincerely apologize for the service shortfalls you encountered during your recent stay, particularly the lack of response prior to arrival, the check-in experience, and the handling of your late check-out request. Your feedback is valuable and has been shared with our team for immediate review and improvement. We are, however, pleased to hear that Selly from our Damar Resto team made a positive impression. We will be sure to pass along your kind words to her. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back and provide a much-improved experience. Warm regards, Yosua Siregar Guest Experience Manager

بالاشتراك مع TripAdvisor

تقييمات فنادقنا من مستخدمين آخرين

  • 388 أراء 8.7/10 الموقع
  • 1,193 أراء 9.1/10 الغرفة
  • 1,967 أراء 9.3/10 الخدمة
  • 9 أراء 5.9/10 إنترنت
  • 1,000 أراء 9.2/10 وسائل الراحة
  • 607 أراء 9.3/10 شعور
  • 473 أراء 8.9/10 مستوى النظافة
  • 452 أراء 9.2/10 الإفطار

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