ibis Bangkok IMPACT 3 estrelas

Dear Steven B, Thank you for your feedback, and for your kind comment on the cleanliness of our rooms and the service from our team. As mentioned in our reply through another channel, we would like to reconfirm the information for clarity. Our hotel is not generally advertised as pet-friendly across all booking platforms. We only accept pets during special events, such as the International Dog Show, and always request that guests contact us in advance before bringing pets. Regarding the pet fee of THB 800 per dog, the initial charge was based on your confirmation of two dogs staying in two separate rooms (THB 800 per room). However, after further discussion at check-in, you informed us that both dogs would be in the same room, so the fee was adjusted to THB 800 in total for both dogs in one room. This fee is used to support additional cleaning procedures required after a pet stay, ensuring the room remains hygienic and comfortable for the next guest. As ibis hotels are individually operated, pet policies may vary depending on the location and specific property. While we love animals, our hotel is located at the heart of a major exhibition center, and is not generally promoted as pet-friendly. However, we do our best to accommodate requests during relevant events when informed in advance. We’re sorry if this caused any disappointment, and we truly appreciate your understanding. We hope to have the opportunity to welcome you again in the future. Sincerely,

Dear Vivek S, Thank you for sharing your feedback - we genuinely value all guest perspectives, even when they're tough to hear. We're truly sorry your experience didn't meet expectations, and we'd like to address your concerns properly. First, I completely understand how our room sizes might feel compact if you weren’t expecting it. The size of the room and bathroom/shower are standard for IBIS brand across the globe. As for amenities like toothbrushes, we’re happy to provide them anytime upon request, and I see our team delivered these to you twice during your stay. Extra toiletries are only set up for our ALL elite member but always available on request, as well as iron and board. Normally, we're happy to provide proper plates and silverware completely free of charge - we just ask for a small deposit that's 100% refundable when items are returned, which was offered to you but declined. For outside food, we do ask for a minimal fee (just 5 THB per cutlery set and 10 THB per box) to help offset the cost of single-use items - you'd requested one box and three sets, which came to 25 THB total. Do you truly believe that charge a 5thb (0.15$) cutlery is a profit-driven initiative? We're especially sorry about the breakfast toast situation. While we had other bread options available, we completely understand your frustration when we temporarily ran out of white toast at 8:30 AM and took 20 minutes to replenish and at the time the team brought it to you, it was no longer desired. It is regrettable that this unfortunate situation infuriated you. This wasn't up to our usual standards, and we've already addressed it with the team. We were genuinely surprised by the ‘greenwashing’ accusation over something like 5 THB cutlery fees and amenities in room set up. Here's the real story: that tiny charge is just there to encourage people to avoid single-use plastics when they can - we actually provide proper reusable tableware for free (we just ask a small deposit you get back), and amenities are available on request. Truth is, if we were trying to make money from this, we’d go out of business waiting to profit from 5 THB cutlery and saved toothbrushes! :) What it's really about is trying to do the right thing environmentally, and we've got the results to prove it works. We get that not everyone will agree with the approach, but calling it 'greenwashing' feels pretty unfair when you see all the actual sustainability work we're doing behind the scenes Every initiative we’ve implemented (from reducing single-use plastics, switching from chemical to SAO cleaning technology, and so much more) is backed by real action, not just marketing (we actually don’t speak enough about all the positive action we do). But I also get that it’s our job to prove that to guests, not just say it—so if you’d ever like to discuss specifics, we’d be happy to share more in total transparency. What saddens us most is hearing you felt the service lacked warmth. That’s the opposite of what we strive for, and while we’ve had overwhelmingly positive feedback from other guests in general and again during your stay dates, it doesn’t change the fact that we missed the mark for you. For that, I’m truly sorry. For future visits to IMPACT, you might prefer Novotel Bangkok IMPACT, our upscale sister property offering more spacious accommodations and additional facilities. Sincerely, Benjamin Dupont – Hotel Manager

Dear PallaviV, Thank you so much for your heartfelt and detailed review! 🌟❤️ We’re truly delighted to hear that your solo concert trip turned out to be such a memorable experience with us at ibis Bangkok IMPACT. Knowing that our location, services, and little touches—from the BTS-themed welcome to the walkway convenience—made your stay stress-free and enjoyable means the world to us. Your thoughtful mention of our team, food, amenities, and accessibility is deeply appreciated. We always strive to create a welcoming and seamless experience for both event-goers and business travelers alike, and it’s wonderful to hear we could be a reliable part of your journey. We’ll be sure to share your kind words with our entire team, especially our housekeeping and café teams who’ll be thrilled to know their efforts made a positive impact. We look forward to welcoming you again for your next concert—or even a relaxing getaway. Until then, take care and thank you once again for choosing ibis Bangkok IMPACT 😊 Warm regards,

親愛なるお客様へ このたびは貴重なご意見をお寄せいただき、誠にありがとうございます。お部屋にご満足いただけたとのこと、大変嬉しく思います。 アクセスについてご不便をおかけし、申し訳ございません。将来的には、IMPACTエリアにスカイトレインが開通予定で、アクセスがさらに便利になることと思います。現在も、ホテルスタッフがタクシーの手配をお手伝いさせていただいております。また、アプリを利用した代替手段についてもご提案させていただきますので、どうぞお気軽にお声がけください。 またのご利用をスタッフ一同心よりお待ち申し上げております。 敬具 Dear Valued Guest, Thank you very much for sharing your valuable feedback with us. We are delighted to hear that you were satisfied with your room. We are sorry for the inconvenience caused by the accessibility. In the future, a Skytrain is planned to open in the IMPACT area, which will make access even more convenient. In the meantime, our staff is happy to assist in arranging a taxi for you. Depending on the time and traffic conditions, our staff can also suggest alternative transportation options, such as using applications to secure a car more quickly. Please feel free to reach out to us anytime for assistance. We look forward to welcoming you again. Sincerely,

เรียน คุณ nixnaxnax กราบขอบพระคุณที่ท่านได้กรุณาสละเวลาบอกกล่าวถึงประสบการณ์ในการเข้าพักของท่านที่ ibis Bangkok IMPACT นะคะ เราดีใจที่ทราบว่าที่ตั้งของเราสามารถทำให้ท่านมีความสะดวกสบาย ในการมาทำงานหรือมาดูคอนเสิร์ตที่อิมแพ็คนะคะ ในส่วนของขั้นตอนการเช็คอินนั้น ทางเราขออภัยในความไม่สะดวกที่เกิดขึ้นระหว่างรอคิวของท่าน เราจะพิจารณาปรับปรุงประสิทธิภาพในช่วงเวลาเร่งด่วนอย่างแน่นอนค่ะ และขอบคุณสำหรับความคิดเห็นของท่านเกี่ยวกับห้องพักของเรา เราดีใจที่มาตรฐานของ ibis นั้น เป็นไปตามความคาดหวังของท่านนะคะ ทางเรารู้สึกยินดีเป็นอย่างมากที่ได้ทราบว่าท่านชอบบรรยากาศร้านอาหาร Groove & Greens ของเรา และดีใจที่ได้มอบประสบการณ์การรับประทานอาหารที่ดีให้แก่ท่านค่ะ ขอบพระคุณอีกครั้งที่ท่านได้แจ้งถึงประสบการณ์ที่ท่านได้รับ ทางเราหวังว่าจะมีโอกาสได้มอบบริการที่ดีขึ้นแก่ท่านในอนาคตอันใกล้นี้ ขอแสดงความนับถือ The IBIS Smile Team :)