Two separate one night stays in a one week period were booked. My parents always stay at this hotel whilst in London. Service/room experience/hotel ambience all of consistently high standards. Excellent

Thank you to all the Staff at the Novotel who made the stay a great one. We booked the executive suite on the 34th floor great views of London. The roof terrace in the sunshine with a cocktail in hand was definitely memorable, we will definitely be back soon.Carl

I went there for my birthday and upon arrival the person checking me in acknowledge this and said Happy Birthday. When I went up to the room there was a lovely card with a handwritten birthday note and a bar of chocolate. In addition to this, we were upgraded to a room with a city view on the 25th floor (bit of a coincidence I think since I turned 25 then) which was lovely. There was a bit of an issue with the internet connection which made watching things a bit difficult; it would be nice if they had an option for Netflix where you can login with your details and then logout when leaving. The location is really good, easy to get cabs and access to train stations. The staff were very helpful and pleasant. Overall it was a memorable 25th birthday.

Nice staff. Room was great - comfy bed, clean maybe a bit too small. The reason it does not receive 5 star is the bathroom - a bit too worn off and not that clean overall. And of course the high price - without the breakfast included.

The hotel was overall OK, with good food, breakfast and a very impressive view over London, but the room that was assigned to us was particularly in poor condition. There was also a problem with the climate control system, but we were warned about it in advance and compensated in the room rate, and it didn't bother us. But there was a constant smell in the bathroom coming from the plumbing, and it really annoyed us! Also, it was an executive suite, and the prospect of the room says that it will come with bathrobes and slippers, but none was provided. We didn't complain about it because we didn't care for that, but is something that should not happen and it gives the impression that the hotel is complete careless about their guests.