Dear Ena A., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the room air conditioning, especially as the temperature remained too cold despite being adjusted. We will share this with our Engineering team for further checking. We also apologize for the inconvenience during weekend breakfast, particularly the waiting time for a table due to the crowd. Your comments regarding seating arrangements and breakfast variety have also been shared with our F&B team for further improvement. We truly appreciate your honest feedback, as it helps us identify areas where we can do better. We hope to have the opportunity to welcome you back and provide a more comfortable and enjoyable stay. Warm regards, Management

Dear Charles T., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for choosing us for a short escape with your wife. We are delighted to know that you enjoyed your time with us, and we truly appreciate your loyalty as an ALL Accor Gold member. Thank you also for your feedback regarding the WiFi connection speed. We sincerely apologize if the connection did not meet your expectations. Your feedback has been shared with our team for further review and improvement. We hope to welcome you and your wife back for another relaxing and memorable stay with us. Warm regards, Management

Dear Dakka S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during check-out and for the lack of proper assistance and explanation regarding our Fast Check-Out facility. We understand the importance of a smooth and efficient departure. Your feedback has been shared with our Front Office team for further improvement, particularly in ensuring that our colleagues are well informed about the Fast Check-Out procedure and able to assist guests appropriately. We truly appreciate your feedback and hope to have the opportunity to provide you with a better experience on your next visit. Warm regards, Management

Dear Aleksandr N., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our hotel and especially our spacious swimming pool. Your kind words are truly appreciated. At the same time, we sincerely apologize that the WiFi access and connection speed did not meet your expectations. Please rest assured that your feedback has been shared with our Engineering and IT teams for further review and improvement, as providing reliable and seamless internet connectivity is important to us. We truly value your comments as they help us enhance our services, and we hope to have the opportunity to welcome you back for a much smoother and more enjoyable experience in the near future. Warm regards, Management

Dear Celine M., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your wonderful feedback. We’re delighted to hear that even during your one night stay, you had a great experience with our amazing team and enjoyed the comfort of your room. It’s especially lovely to know that our friendly service made a positive impression on you. Thank you as well for your continued loyalty as an ALL – Accor Live Limitless Classic Member. We truly appreciate your trust and hope to welcome you back for a longer and even more enjoyable stay next time. Warm regards, Management

Dear Keng J. L., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your warm and heartfelt feedback We are delighted to know that you received a warm welcome from our team and that Grand Mercure Medan Angkasa feels like a second home to you. It is always a pleasure to welcome you back, and we truly appreciate your continued loyalty as an ALL – Accor Live Limitless Gold Member. We also appreciate your breakfast rating of 70/100. Your feedback on the breakfast selection is valuable to us and will be shared with our Food & Beverage team for further evaluation and improvement, particularly in ensuring a wider and more satisfying selection for our guests. We look forward to welcoming you back and providing an even better experience on your next stay. Warm regards, Management

Dear Daniel C., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for choosing to stay with us again and for taking the time to share such a thoughtful review. We are delighted to know that your recent family stay was consistent with your previous experience and that you enjoyed the comfort of your room, our services, and the breakfast selection. We are especially pleased to hear your appreciation for our Front Desk team for providing a smooth check-in and check-out experience, as well as our Restaurant team for assisting with your family’s seating arrangements. We will certainly share your kind words with the teams, as recognition such as this is a great motivation for our colleagues. We also appreciate your suggestion regarding the breakfast selection, particularly the addition of baguette or sourdough bread. Your feedback has been noted and will be shared with our Food & Beverage team for consideration in our continuous efforts to enhance our breakfast offerings. As one of our valued ALL Platinum members, we truly appreciate your continued loyalty to Grand Mercure Medan Angkasa. It was our pleasure to welcome you and your family, and we look forward to creating another enjoyable stay for you on your next visit to Medan. Sincerely, Management

Dear Raka S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for sharing your feedback. We are delighted to know that you had a fantastic and comfortable stay with us and that our attentive team contributed to your experience. We also appreciate your feedback regarding gluten-free options at our restaurant. We will share this suggestion with our Food & Beverage team for further consideration. Your feedback on the Wi-Fi connection speed is equally valuable, and we will forward it to the relevant team for evaluation and improvement. Thank you for your continued support as an ALL Classic member. We look forward to welcoming you back for another comfortable stay Warm regards, Management

Dear Hansen K., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your valuable feedback. We are pleased to know that you appreciated our strategic location, comfortable room, and the friendliness and courtesy of our team. It is always encouraging to hear that our hospitality contributed positively to your stay. We truly appreciate your loyalty as an ALL Platinum Member and thank you for your continued trust in Grand Mercure Medan Angkasa. We also appreciate your comments regarding the condition of the property. We understand that some areas of the hotel may reflect its age. We would like to share that renovation and improvement works are currently ongoing in several areas of the hotel as part of our efforts to refresh and enhance our facilities. We truly appreciate your patience and understanding while these improvements are being carried out. Thank you once again for your constructive feedback. We hope to have the opportunity to welcome you back to Grand Mercure Medan Angkasa and provide you with an even more comfortable experience in the future. Sincerely, Management

Dear Jansen S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for sharing your feedback and for choosing Grand Mercure Medan Angkasa for your first five-star hotel experience in the city. We are pleased to know that you had a comfortable stay overall and appreciated the warm hospitality provided by our team. We also truly value your honest feedback regarding the areas where we still have room for improvement. Your comments are important to us as we continue working to enhance our facilities and services in the future. We are especially grateful for your loyalty as an ALL Accor Platinum member and appreciate your continued trust in our hotel. We look forward to welcoming you back and providing an even more enjoyable experience on your next visit. Warm regards, Management

Dear Ahmad H. A. H., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your wonderful feedback, We are delighted to hear that you loved our breakfast and especially enjoyed our coffee. It is wonderful to know that you are already planning to stay with us again on your next visit to Medan. We truly appreciate your loyalty as an ALL Classic Member and your continued trust in Grand Mercure Medan Angkasa. We are also grateful that you noticed and appreciated our ongoing sustainability efforts. Your encouragement means a lot to us and inspires our team to continue pursuing more responsible and sustainable practices. We look forward to welcoming you back to Medan and serving you another enjoyable breakfast and great coffee Sincerely, Management

Dear Andreas H. P. S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for taking the time to share such a detailed and thoughtful review of your two-night stay with us. We are delighted to know that you enjoyed your room upgrade and found the room spacious and comfortable. We are also pleased that the greeting card and thoughtful amenities made you feel appreciated by our team. It is wonderful to hear that you enjoyed our fresh, naturally refreshing orange juice as well. We truly appreciate your loyalty as an ALL Gold Member and are grateful for your continued trust in Grand Mercure Medan Angkasa. We are also happy to know that our hospitality and the late check-out arrangement contributed to a smooth and enjoyable stay. At the same time, we sincerely apologize for the inconvenience with the bathroom shower knob. Regarding the fitness area, we would like to share that our gym is currently undergoing renovation and improvement works, including the fitness equipment, to provide a better experience for our guests in the future. We appreciate your understanding and patience during this improvement process. Thank you once again for your valuable feedback. We are thrilled to know that you had an amazing overall stay and would consider returning to Medan. We look forward to welcoming you back on your next visit. Sincerely, Management

Dear Julius S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you so much for taking the time to share such a detailed and thoughtful review of your experience with us. We are truly delighted to know that your stay was memorable, from the warm welcome upon arrival and smooth check-in experience to the comfort of your room, the quality of our facilities, and the hospitality provided by our team. It is especially rewarding to hear that you appreciated the spaciousness of the room, the comfort of our bed and pillows, the peaceful atmosphere, and the cooling comfort of our air conditioning during your stay in Medan. We are also grateful for the kind words regarding our location, lobby, dining experience, and overall ambience. Our aim is to create a stay that combines the warmth of Indonesian hospitality with the comfort and standards our guests expect from a five-star hotel, and it means a great deal to us to know that this was reflected throughout your visit. Your review is a wonderful encouragement for our entire team. Knowing that Grand Mercure Medan Angkasa was not simply a place to stay, but also contributed positively to your trip to Medan, is truly rewarding. Thank you once again for your generous recommendation and for highlighting the details that made your stay enjoyable. We look forward to welcoming you back on your next visit to Medan and creating another memorable experience for you. Warm regards, Management

Dear Abdi G. S. Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for sharing such wonderful and detailed feedback, We are delighted to hear that you were impressed by the excellent service, positive working attitude, and strong teamwork among our colleagues. Your appreciation of our hospitality and especially our F&B Team means a lot to us. We will certainly share your kind words with the team as a great encouragement. We also truly appreciate your loyalty as an ALL Classic member and thank you for choosing to stay with us. We sincerely apologize for the inconvenience caused by the slow internet connection during your stay. We understand how important reliable Wi-Fi is, and your feedback has been noted and will be shared with our relevant team for further evaluation. We look forward to welcoming you back for comfortable experience on your next visit. Sincerely, Management

Dear Mr. Jan V., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you very much for your amazing feedback. We are delighted to know that you had a wonderful stay and were pleased with our service. It is truly rewarding to hear that you enjoyed your experience and are already looking forward to coming back. We also sincerely appreciate your loyalty as an ALL Accor Diamond member. It is always our pleasure to welcome and take care of our valued Diamond members. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another memorable stay. Warm regards, Management

Dear Azman A. K., Warmest Greeting from Grand Mercure Medan Angkasa Thank you very much for sharing your feedback. We are pleased to know that you found our services affordable and satisfactory, from our Reception and Housekeeping teams to our Food & Beverage services. We also truly appreciate your Silver status as an ALL Accor member and your continued loyalty to our hotel. Regarding the breakfast selection, we sincerely appreciate your feedback about the limited variety from day to day. We understand that our guests would appreciate more variation, and we will share your comments with our Food & Beverage team for further review and improvement. We look forward to welcoming you back and providing an even better experience on your next stay. Warm regards, Management

Dear Ridwan S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn about the difficulties and discomfort you experienced throughout your stays. Please accept our heartfelt apologies for the inconvenience caused by the room conditions, cigarette odor, presence of ants, paint odor, and renovation-related noise. We are especially concerned to hear that your partner experienced breathing difficulties and that you both experienced eye irritation. We fully understand how distressing this situation must have been, and we are sorry that our response at the time did not make you feel that your concerns were being taken seriously. Your feedback regarding the condition of the rooms and our handling of the situation has been taken seriously and will be reviewed with the relevant departments and management team. Most importantly, we sincerely apologize if our team appeared indifferent during your calls and at the time of check-out. This is certainly not the level of care and hospitality we aim to provide. We will use your feedback as an opportunity to further improve our communication, responsiveness, room inspection procedures, and guest recovery handling. Should you decide to give us another opportunity during your next visit to Medan, please feel free to contact us directly. It would be our pleasure to personally assist you. Warm regards, Management

Dear Guest, Thank you for choosing Grand Mercure Medan Angkasa as your place away from home. We are pleased to hear that you enjoyed our breakfast selection and found your room comfortable. However, we sincerely apologize for the inconvenience caused by the air conditioning, which took some time to cool the room despite the temperature being set very low. We understand how important a comfortable room temperature is, especially after a long day. Your feedback has been shared with our Engineering team for further checking and evaluation of the air-conditioning system to ensure it performs optimally. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience on your next stay. We appreciate your feedback and look forward to providing an even better experience next time. Best regards, Management

Dear A., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the recognition and delivery of your ALL – Accor Live Limitless Platinum benefits. Regarding the room upgrade, we would like to kindly clarify that your room was in upgraded from a Junior Suite to a Deluxe Suite during your stay. In accordance with the applicable ALL Accor “Golden Rules,” the complimentary room upgrade is to one room category above the originally booked category, subject to availability. We also acknowledge your comments regarding the parking arrangement and the service provided by our Concierge and Restaurant teams. Your feedback is important to us, and we will review these points with the relevant departments to ensure our team has a better understanding of the appropriate hospitality standards and Platinum Member benefits. Regarding the drinking water, we appreciate your preference for portable bottled water. As part of our sustainability initiatives, we have reduced the use of single-use plastic bottles and provide drinking water through our refillable water facilities instead and safe to drink. We truly value your Platinum membership and sincerely regret that some aspects of your experience did not meet your expectations. We hope to have the opportunity to welcome you back and provide a much more seamless and rewarding experience. Warm regards, Management