Grand Mercure Maha Cipta Medan Angkasa 5 stars

Customer review rating (ALL Rating) 4.3/5 243 reviews

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Grand Mercure Maha Cipta Medan Angkasa - Image 1
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Jl Sutomo no 1, 20235 MEDAN, Indonesia

Description

Hotel extras

  • The hotel has the biggest Presidential Suite in Medan with 320,57 square meter room space.

  • The nearest hotel to Kualanamu Airport, just 1 hour by Bandar Selamat highway

  • The closest 5 stars hotel to the industrial estate (KIM Mabar)

Our accommodation(s)

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Hotel location

Grand Mercure Maha Cipta Medan Angkasa

Jl Sutomo no 1
20235 MEDAN
Indonesia

GPS:3.59802, 98.68201

Telephone
Fax +62 61 4550555

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  243 reviews

Customer review rating 0.5/5

Ridwan S. Business - Confirmed reviews ALL

Very disappointed with the rooms given, on my first sets of stays, rooms was way old and very strong smoking smells, and on my second sets of extension of stays, we moved to the newer rooms but fill with red ants and the odor of the wet paint and drilling sounds next door driving crazy, they already given me an air purifier for the first night, but its not helping, as its only giving things worse with the smell of cigarettes coming out from the air purifier. My partners even get allergic and cannot breath, our eyes red sores due to the toxic paint smells, we tried to call, but the hotel just simply doesn't take things seriously. As we did not want to get poisoned, although there is still nights stays, We left right away in the middle of night. Even during check out, staffs simply take as if nothing happen. no remorse of whatsoever, very bad hospitality and not going to step foot is there anymore!

Dear Ridwan S., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn about the difficulties and discomfort you experienced throughout your stays. Please accept our heartfelt apologies for the inconvenience caused by the room conditions, cigarette odor, presence of ants, paint odor, and renovation-related noise. We are especially concerned to hear that your partner experienced breathing difficulties and that you both experienced eye irritation. We fully understand how distressing this situation must have been, and we are sorry that our response at the time did not make you feel that your concerns were being taken seriously. Your feedback regarding the condition of the rooms and our handling of the situation has been taken seriously and will be reviewed with the relevant departments and management team. Most importantly, we sincerely apologize if our team appeared indifferent during your calls and at the time of check-out. This is certainly not the level of care and hospitality we aim to provide. We will use your feedback as an opportunity to further improve our communication, responsiveness, room inspection procedures, and guest recovery handling. Should you decide to give us another opportunity during your next visit to Medan, please feel free to contact us directly. It would be our pleasure to personally assist you. Warm regards, Management

Customer review rating 4.0/5

Aura M. T. Friends - Confirmed reviews ALL

Good Breakfast Spread. Comfortable Room. But the room aircon took awhile to turn the room cold, despite setting the temperature at about 13-15 degrees C.

Dear Guest, Thank you for choosing Grand Mercure Medan Angkasa as your place away from home. We are pleased to hear that you enjoyed our breakfast selection and found your room comfortable. However, we sincerely apologize for the inconvenience caused by the air conditioning, which took some time to cool the room despite the temperature being set very low. We understand how important a comfortable room temperature is, especially after a long day. Your feedback has been shared with our Engineering team for further checking and evaluation of the air-conditioning system to ensure it performs optimally. Thank you for bringing this to our attention. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience on your next stay. We appreciate your feedback and look forward to providing an even better experience next time. Best regards, Management

Customer review rating 2.5/5

A. A. Business - Confirmed reviews ALL

The stay not upgrade for suit room, they giving one level free upgrade room 3ven suit is available. Parking lot for platinum didnt prepare. Also for service platinum they still dont know how to hospitality like concierge, and restaurant staff.

Dear A., Warmest Greeting from Grand Mercure Medan Angkasa, Thank you for taking the time to share your detailed feedback. We sincerely apologize that your experience did not fully meet your expectations, particularly regarding the recognition and delivery of your ALL – Accor Live Limitless Platinum benefits. Regarding the room upgrade, we would like to kindly clarify that your room was in upgraded from a Junior Suite to a Deluxe Suite during your stay. In accordance with the applicable ALL Accor “Golden Rules,” the complimentary room upgrade is to one room category above the originally booked category, subject to availability. We also acknowledge your comments regarding the parking arrangement and the service provided by our Concierge and Restaurant teams. Your feedback is important to us, and we will review these points with the relevant departments to ensure our team has a better understanding of the appropriate hospitality standards and Platinum Member benefits. Regarding the drinking water, we appreciate your preference for portable bottled water. As part of our sustainability initiatives, we have reduced the use of single-use plastic bottles and provide drinking water through our refillable water facilities instead and safe to drink. We truly value your Platinum membership and sincerely regret that some aspects of your experience did not meet your expectations. We hope to have the opportunity to welcome you back and provide a much more seamless and rewarding experience. Warm regards, Management

Customer review rating 5.0/5

Andi I. Business - Confirmed reviews ALL

Good location

Dear Andi I., Thank you very much for sharing your positive feedback. We are delighted to know that you had a comfortable stay and appreciated our good location and the convenience of your experience with us. We are also pleased to hear that you found our offer easy and a good value. We would like to sincerely thank you for your continued loyalty as an ALL – Accor Live Limitless Platinum member. It is always our pleasure to welcome and take care of our valued members. Your kind feedback is truly appreciated and motivates our team to continue providing comfortable stays and memorable experiences for every guest. We look forward to welcoming you back to Grand Mercure Medan Angkasa for another enjoyable stay. Warm regards, Management

Customer review rating 1.0/5

Anto S. Business - Confirmed reviews ALL

The room is very old, smells musty, and feels quite creepy. (Medan only)

Dear Anto S., Thank you for taking the time to share your feedback with us. We sincerely apologize that your room did not meet your expectations and that you experienced a musty smell and an uncomfortable atmosphere during your stay. We understand how important a clean, fresh, and comfortable room is, and we regret that we were unable to provide the experience you expected. Your comments regarding the condition of the room and its musty smell have been noted and will be shared with our Housekeeping and Engineering teams for further inspection and necessary follow-up. We also truly appreciate your loyalty as an ALL – Accor Live Limitless Classic member. Your continued support is highly valued, and we hope to have the opportunity to welcome you back and provide a much more comfortable and pleasant experience. Warm regards, Management

Other web-users rate our hotel

  • 168 reviews 8.3/10 Location
  • 1,073 reviews 8.9/10 Room
  • 1,308 reviews 9.5/10 Service
  • 8 reviews 9.1/10 WiFi
  • 632 reviews 9.3/10 Cleanliness
  • 462 reviews 8.9/10 Comfort
  • 407 reviews 9/10 Breakfast
  • 25 reviews 5.9/10 Wellness Area

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