Grand Mercure Maha Cipta Medan Angkasa 5 stars

staying here was great. the food was great as well. also Ms. Elisa was very helpful while serving during afternoon tea at Orchid Restaurant. would also mention the food during breakfast was great!

Excellent service and clean environment bfast and crew members very kind and attractive

Good, comfortable and well priced. Breakfast and dinner had a lot of variety to choose. Elisa, the bariste and greeter Julianna were very friendly.

Old hotel building and lots of staff members need proper training. We previously knew that the building itself was an old hotel that was later converted into an Accor Group. However, as far as I know and have experienced, Accor Group has always had some kind of standard, whether it's their facilities or crew members. Throughout our stay, most of the staff members didn't really help us, i.e. at the front desk and breakfast. During breakfast, we were told to find our own seat even though they knew very well that there were no more empty tables inside the dining area, and they didn't come up with any solutions. Some reserved tables remained empty the entire time we were having our breakfast, even though it was almost around 10 am (the limit for breakfast hour). Around 10-20 pax people keep walking here and there to find some empty seats, while the staff members were busy chatting and playing around with guests with small kids. I did not mean to say that it is wrong to be friendly and entertain the guests during breakfast, but some things need to be prioritized first. I have also stayed at the other 4 and 5-star hotels, where they assist the guest to their table during breakfast. It does help to minimize the crowd in the dining area and does not leave the guests battling with each other just to get a table. We also requested the extra bed to be prepared by the time we checked in, because we would arrive late in the evening and just wanted to relax and relax for the night. They keep rejecting my request even though I've mentioned that we'll arrive late and said it can be done after check-in. When we arrived the first time on December 21st, we arrived at the hotel around 8.30 pm, and thankfully, they already set up the extra bed. However, the second time, when we came back after a few days (December 29), it was not set up, and we had to wait for an extra 10-15 minutes before heading out for dinner. We also did not have the best experience with the housekeeping service. We were given a complimentary refreshment on the day we checked in, and obviously, since it was already late, we did not finish eating the entire cake and snacks given, and were planning to finish it by tomorrow morning after breakfast. But when we came back to our room after breakfast, the room was already tidied up and the plates were empty and were outside our room. We did not know whether they ate it or they threw away the remaining refreshments. Nevertheless, it was quite disappointing to have our stuff taken and moved without asking first, even though it was just a free refreshment from the hotel. The water pressure in the shower area was weak, and the shower head was very blocked, that makes the water just sprinkle everywhere in the shower booth. It was also very hard to control the water temperature; it was either only very cold or very hot water. Due to that, we have to shower in the bathtub area (which was very flimsy and plastic-like) with no shower curtain and wet the entire bathroom every time we shower. There was also a sewage smell coming from the drain in the ensuite bathroom. Lastly, when we booked the room for December 29th to January 1st, we made payment for IDR 7,611,480 through bank transfer, which, according to the staff member, was the total amount for two rooms and one extra bed. However, during checkout, we were told that we still have an outstanding balance from the extra bed that should have been none, as we have paid the full amount before coming to the hotel. Then they admitted that the amount they gave had some miscalculation, hence the outstanding balance, but no apology was given. They did not even show any remorse nor guilt and just kept asking us to pay the outstanding balance, as if we were at fault here. We expect a lot, as it is a 5-star hotel and managed by Accor Group, but we were constantly being let down from the moment we checked in until checkout. Please make sure to give proper training to the staff members periodically to avoid these kinds of unpleasant experience to the guests, and please do some refurbishment and renovation, especially the drainage pipe and showerhead.

Grand Mercure Maha Cipta Medan Angkasa is, on paper, a five-star hotel, and at first glance it does have some positive aspects. The staff is generally friendly, and the building itself could be considered attractive. Unfortunately, the overall experience falls well short of what is expected at this level and price point. One of the most disruptive issues was noise. During breakfast, vacuum cleaning was constantly happening around guests, which felt highly unprofessional and completely inappropriate for a supposed five-star environment. Even worse, after upgrading to an Executive Deluxe room on the 10th floor, we were exposed to construction noise directly above our room for the entire seven-day stay. This was never proactively communicated or compensated. Sound insulation is another major weakness. The windows and doors facing the street are extremely thin, making it feel like you are sleeping right next to a busy, horn-filled traffic circle. Restful sleep is simply not guaranteed here. The most confusing experience happened at night: vacuum cleaning in the corridor around 1:30 AM. When calling the reception to complain, communication was poor, and we were seriously asked whether we would also like our room to be vacuumed at that time. This level of misunderstanding is unacceptable for a hotel positioning itself as premium. On top of that, the hotel—especially the pool area—feels clearly outdated. Whatever justified the five-star rating may have existed 20 years ago, but today the facilities no longer match modern expectations. The entire property would benefit from a major renovation. In summary, the price-to-performance ratio does not work. Expectations for a five-star hotel are not met, neither in comfort nor in operational standards. Friendly staff alone cannot compensate for constant noise, poor soundproofing, outdated facilities, and serious service coordination issues. Two stars for potential, but the execution is far below the promise.