Mercure Gold Coast Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.175 ulasan

Jaminan Harga
Terbaik
Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Deskripsi

Keistimewaan hotel

  • Resor santai di tengah taman tropis rimbun

  • Ramah keluarga dengan parkir gratis

  • Pemandangan nan tenteram dari setiap kamar

  • Pet Friendly

Akomodasi kami

Take advantage of our Flight + Hotel offers

Discover
Discover

Lokasi hotel

Mercure Gold Coast Resort

Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telepon
Fax +61 7 5555 7701

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  4.175 ulasan

Peringkat TripAdvisor  4.0/5  1.745 ulasan

Sertifikat keunggulan 2024

Great location

Catatan Tripadvisor 4.0/5

ClubGGG Keluarga - Ulasan TripAdvisor tersertifikasi

A few km away from the busy GOLD coast, this resort is nice and quiet. Staff is courteous and efficient, available to help. The rooms are comfortable, and we had one with the view on the golf course; peaceful and nice. Good food served either at the bar or at the restaurant, with a good selection of finger food and mains too. Decent selection of beverages. Prices are rather high.

Very disappointing.

Catatan Tripadvisor 1.0/5

Denise D Ulasan TripAdvisor tersertifikasi

This was the worst place I have ever stayed at on the Gold Coast. Unfriendly environment - understaffed - poor service - food and drink orders taking up to an hour - rooms dated - no care - and overpriced compared to a number of better venues in the area.

Thank you for taking the time to share your experience. We're genuinely sorry that your stay didn't meet your expectations, especially regarding the service, room quality, and overall value. We understand how frustrating it must have been to deal with.. Your feedback about staff and our rooms, and we’ll be addressing these issues with our team to ensure improvements are made. We value your input and hope you'll consider giving us another chance in the future

A nice stay

Catatan Tripadvisor 5.0/5

Flesh81 Couples - Ulasan TripAdvisor tersertifikasi

Our fouth time staying here. The mattresses are due to be replaced, as they have become overly soft especiallyin the middle. By the end of three nights we were ready to go home to our own (soft) bed. The rooms are clean and well appointed. Staff are great/helpful throughout the resort. The breakfast is very good (although kids need to be band from a buffet counter). Dinner was well priced and well done.

Really good but needs attention in a few areas

Catatan Tripadvisor 4.0/5

JeffS758 Bisnis - Ulasan TripAdvisor tersertifikasi

Obviously a big golf resort, but I went there for a corporate event. Check in was amazingly fast and smooth and the foyer looked fantastic with a massive staircase. The room was ok but that was all. Aircon wouldn’t heat up not matter how hard I tried to make it work. Some of the furniture is very tired, as were the bathroom tiles and the carpets. The sheets seemed too short and kept creeping up over the end of the bed. You can order food from your room but then have to go collect it. The restaurant was nice although we were asked to wait 45mins for a table when it was half empty. Maybe short on chefs? The bar staff were wonderful but there simply was not enough of them. The bar was often 4 people deep with 1 person serving. This guy worked his butt off but simply couldn’t keep up. Both nights at 8.45 they’d call last drinks even though the bar was crowded. It’s not like you can walk to another bar so we all found this very annoying. The function venue space was perfect and we all enjoyed ourselves over the 2 days. I think if you used the golf course and pool area it’d be a great place to stay.

Thank you for sharing your feedback about your recent stay. We appreciate your detailed comments and would like to address a few points. We're glad to hear that your check-in experience was fast and smooth, and that you were impressed with our foyer and staircase. However, we apologize for the issues you encountered in your room, particularly with the air conditioning, furniture, bathroom tiles, and sheets. Your feedback is valuable, and we'll address these maintenance concerns to ensure a better experience for future guests. Regarding the food service, we understand that having to collect your order can be inconvenient, and we'll look into improving this aspect of our service. We're also sorry for the wait time at the restaurant, your comments will be reviewed with our management team to improve our dining and bar experience. We're pleased that you enjoyed the function venue space and had a good time over the two days. Your feedback about the golf course and pool area being great places to stay is encouraging, and we hope you'll consider exploring these amenities on your next visit. Thank you again for your review. We hope to welcome you back and provide a more enjoyable experience in the future.

Lack of staff training

Catatan Tripadvisor 3.0/5

lost_nomads Couples - Ulasan TripAdvisor tersertifikasi

Got a decent rate via Accor for a 3 night stay. Check in was friendly and explained the hotel options well. Had a golf view hotel room on the second floor of a walk up building. The room had seen recent renovation of soft furnishings and beds, however the fridge froze everything in it and the bathroom is dated. We put our sign up for no housekeeping before the requested time and left it there for our entire stay. The $10 per day never came off our bill. Prices in the restaurant are higher than at the beach & a small menu. We dined in one night and had booked a table 45 mins before arriving but weren’t warned until we got there that it was a 30 min wait for food. The staff were most unprofessional ignoring our attempts for attention to order or get a drink ( which we ended up having to go to the bar ourselves) The wait was actually an hour which is ridiculous, and no offer of a bread roll or something to tide us over. The food was nice when it arrived but it didn’t make up for the pure lack of hospitality.

Dear Lost-_Nomads, Thank you for your feedback. I’m glad to hear that check-in was smooth and that you appreciated the room.. However, I’m sorry for the issues you encountered, including the fridge malfunction and the housekeeping credit not being applied. Additionally, the dining experience you described, with long wait times and inattentive service, is disappointing and not the standard we aim to provide. We will address these concerns internally to ensure improvements are made. Thank you again for sharing your experience, and we hope to offer a better stay in the future.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 758 ulasan 8.3/10 Lokasi
  • 2.213 ulasan 6.9/10 Kamar
  • 2.081 ulasan 8.5/10 Pelayanan
  • 46 ulasan 4.7/10 Internet
  • 1.004 ulasan 7.5/10 Kenyamanan
  • 953 ulasan 6.9/10 Makanan
  • 945 ulasan 5.9/10 Kebersihan
  • 607 ulasan 8/10 Sarapan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di Carrara

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (termasuk PPN dan pajak liburan) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.