Mercure Gold Coast Resort bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.094 ulasan

Jaminan Harga
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Mercure Gold Coast Resort - Image 1
Mercure Gold Coast Resort - Image 2
Mercure Gold Coast Resort - Image 3
Mercure Gold Coast Resort - Image 4
Palm Meadows Drive, CARRARA, 4211 CARRARA, Australia

Deskripsi

Keistimewaan hotel

  • Resor santai di tengah taman tropis rimbun

  • Ramah keluarga dengan parkir gratis

  • Pemandangan nan tenteram dari setiap kamar

  • Pet Friendly

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Lokasi hotel

Mercure Gold Coast Resort

Palm Meadows Drive, CARRARA
4211 CARRARA
Australia

GPS:-28.029533, 153.377278

Telepon
Fax +61 7 5555 7701

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Menerima hewan
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

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Cari tahu selengkapnya

Peringkat ALL  4.3/5  4.094 ulasan

Peringkat TripAdvisor  4.0/5  1.750 ulasan

Sertifikat keunggulan 2024

Disappointing stay

Catatan Tripadvisor 3.0/5

Hamish F Ulasan TripAdvisor tersertifikasi

While the room served its purpose as a place to rest, the overall experience was quite disappointing. While I certainly don't expect a room upgrade, having shown my loyalty to Accor and earned gold status I would have expected a slightly better room at least. Businesses actively seek loyalty but do little to actually retain it and this is the case here. Room was on ground floor in building 6 and had a very bad damp smell to it the entire time. Little wonder considering the awful shower that ended up with more water on the floor than down the drain. Room itself was quite reasonable and looked to have had some kind of upgrade. Bathroom was dreadful on the other hand and looked like it had never been upgraded since built all those years ago. Unfortunately just another mediocre Australian Accor hotel. Location was OK but with very little around it unless you wanted to play golf the entire time. Certainly wouldn't consider Mercure Gold Coast Resort when next on the Gold Coast.

Disappointed they don’t honour Accor club status benefits.

Catatan Tripadvisor 3.0/5

SeekerAus Bisnis - Ulasan TripAdvisor tersertifikasi

Did not honour their status program benefits. There was no room upgrade, no welcome gift and wouldn’t accept plus membership discount for food at the bar. There wasn’t a bottle of water or jug in the room and it’s a long walk (especially in the pouring rain) to get back to reception to buy a bottle of water. Overall the experience was very disappointing.

Very disappointing - dirt came out the taps.

Catatan Tripadvisor 2.0/5

SydneyJohn64 Ulasan TripAdvisor tersertifikasi

Am a Platinum Accor member for the first time and have enjoyed my Accor stays until this one. Staff member at checkin was unhappy at being asked by colleagues to undertake other tasks. Was rolling her eyes and moaning to colleagues - but as I was standing right in front of her I could clearly hear it. After a long day I wanted to have a bath. I noticed the water in the bath was brown and on closer examination I noted there was a lot of dirt/soil in the bathtub. See pics attached. I decided against the bath or even a shower as the amount of dirt was substantial. It was late so mentioned to reception the next morning. Staff member didn’t seem too concerned and never apologised. I got a post stay survey and mentioned this and shared pics - never heard further. Really disappointing and after 10 months of great Accor service across several brands I am disappointed with this. I wouldn’t recommend this hotel.

Finally fixed the issues

Catatan Tripadvisor 4.0/5

TonyE165 Couples - Ulasan TripAdvisor tersertifikasi

After staying at this hotel twice a year since 2019 (except 2020/21 Covid), they have finally fixed the bed mattress issues I have complained about for the past 5 years. No more waking up with a sore back from a failing mattress. The resort is back to the standard expected of a Mercure and it was a very comfortable stay.

Dated and limited services but a comfortable room

Catatan Tripadvisor 3.0/5

Rex M Couples - Ulasan TripAdvisor tersertifikasi

One night stay. Checkin was smooth. Underground parking was good, but there is quite a walk to take your bags to your room. Note that there are no lifts at this hotel and rooms are up to three floors high with stairs to negotiate. Pools are sadly a bit old and uninviting, with no bar service. The hotel is obviously quite old and in need of a serious makeover - maybe the 1970’s? The room was spacious and comfortable albeit a but tired and with a small balcony. This is very much just basic mid-tiered accommodation at best and unusually ordinary for a Mercure-branded establishment. There are very limited food options and no room service and quite a walk from the room to the main building. Small bar/cafe is really the only option during the day apart from the restaurant which was closed every time we saw it. The hotel website with Accor showed that all eating options were actually closed with no opening hours published, which seemed quite unprofessional and created doubt about whether the hotel was actually fully operating. We opted to make plans to eat outside the hotel. If you are looking for basic accommodation at slightly elevated price, you are fit and happy to fend for yourself as far as food and services are concerned, then it’s probably ok. We however did expect a lot more from a Mercure Hotel though and will be looking at better quality, and lower-priced alternatives in future.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 764 ulasan 8.3/10 Lokasi
  • 2.144 ulasan 7/10 Kamar
  • 2.047 ulasan 8.5/10 Pelayanan
  • 41 ulasan 4/10 Internet
  • 997 ulasan 7.5/10 Kenyamanan
  • 921 ulasan 7.1/10 Makanan
  • 906 ulasan 6/10 Kebersihan
  • 626 ulasan 7.8/10 Sarapan

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Semua hotel kami di Carrara

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.