Dear Chao C. C., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Naimin G., Thank you for taking the time to share your feedback following your stay at Mercure Jakarta Pantai Indah Kapuk. We are pleased to know that you appreciated our convenient location and the surrounding environment. It is always encouraging to hear that our guests enjoy the vibrant atmosphere of Pantai Indah Kapuk. We also appreciate your comments regarding the room size and ventilation. We understand that these aspects are important to your overall comfort. Kindly note that, for safety and security reasons, the windows in our guest rooms are designed to remain closed. Nevertheless, we value your feedback and will certainly take it into consideration as we continue to enhance the guest experience. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk and provide you with another enjoyable stay. Sincerely, Ricky HALIM Front Office Manager

Dear Hao W., Thank you for taking the time to share your experience at Mercure Jakarta Pantai Indah Kapuk. We are pleased to hear that our receptionist was helpful and that you enjoyed the complimentary drinks. Your kind words are truly appreciated and will be shared with our team, who are always committed to creating a welcoming and enjoyable stay for our guests. We understand your concerns regarding the room size and pricing. Please note that our room rates may vary depending on occupancy levels and demand during different periods. While we strive to offer competitive rates that reflect the quality of our facilities, services, and prime location in Pantai Indah Kapuk, we regret that the overall value did not fully meet your expectations on this occasion. As a hotel located in the heart of the vibrant Pantai Indah Kapuk district, we continuously strive to provide a comfortable stay, quality service, and convenient access to the area's many dining, shopping, and entertainment attractions. Nevertheless, we recognize that value is measured by each guest's individual experience, and we sincerely appreciate your honest comments. Thank you once again for choosing Mercure Jakarta Pantai Indah Kapuk. We hope to have the opportunity to welcome you back and provide an even more satisfying stay in the future. Sincerely, Ricky HALIM Front Office Manager

Dear Shiqi C., Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you had a very enjoyable experience and that you appreciated the comfort of our beds and pillows, the beautiful view from your room, our convenient location, and the attentive service provided by our team. It is especially rewarding to hear that our proximity to the shopping mall enhanced your stay by offering easy access to dining and shopping options. Your kind words about our service are truly appreciated and will be shared with our team members, who are committed to delivering memorable experiences and genuine hospitality to all our guests. At the same time, we sincerely apologize for the inconvenience you experienced with the Wi-Fi login process on your computer. We understand how important reliable and seamless internet connectivity is, particularly for guests who need to stay connected for work or personal matters. Your feedback regarding the login page accessibility has been noted and will be shared with the relevant team for review as we continuously seek ways to improve our services and guest experience. Thank you once again for your valuable feedback and for choosing to stay with us. We are pleased that you had an overall positive experience, and we look forward to welcoming you back for another comfortable and enjoyable stay in the near future. Warm regards, David Christian SARAGIH Duty Manager

Dear Haibin G., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are truly pleased to know that you had an excellent stay experience, and that you enjoyed our breakfast as well as the service provided by our Front Desk and Security team. It is always very encouraging for us to receive such positive comments, as we continuously strive to deliver a seamless and comfortable experience for all our guests from arrival to departure. Your kind recognition of our team means a great deal. Our Front Desk and Security colleagues work closely together to ensure every guest feels welcomed, safe, and well assisted throughout their stay, and we are glad that their efforts have made a positive impression on you. We also appreciate your mention of the breakfast, as we aim to offer a variety of selections to suit different preferences and ensure a pleasant start to the day. Knowing that you enjoyed it truly motivates our culinary team to keep delivering quality and consistency. Once again, thank you for your thoughtful review and for choosing to stay with us. It was our pleasure to have you, and we sincerely look forward to welcoming you back for another memorable and even more enjoyable stay in the near future. Sincerely, Ricky HALIM Front Office Manager

Dear Mr. Bo R., Thank you for taking the time to share your thoughtful feedback about your recent stay at Mercure Jakarta Pantai Indah Kapuk. We are truly pleased to know that you enjoyed our convenient location with direct access to the shopping mall, and that overall your stay was a satisfying one. At the same time, we sincerely appreciate your feedback, as it helps us continuously improve our services and facilities. We are sorry to learn that certain aspects of your room did not fully meet your expectations. We understand how important comfort and space are, and we regret that the room and bed size felt smaller than anticipated. Please allow us to make it up to you on your next visit, where we would be delighted to recommend and arrange a larger room type that better suits your preference, as we offer several room categories. Additionally, we sincerely apologize for the condition of the showerhead. This is certainly not the standard we strive to maintain, and we understand how this could have affected your overall experience. Please rest assured that your feedback has been shared with our team for immediate attention and improvement. Your comments are truly valuable in helping us enhance both our facilities and guest experience. Thank you once again for your kind and constructive feedback. We sincerely look forward to welcoming you back for a more comfortable and seamless stay in the future. Sincerely, Ricky Halim Front Office Manager

Dear Honggang Z., Thank you for taking the time to tell us about your experience at Mercure Jakarta Pantai Indah Kapuk. We’re pleased to hear that you enjoyed our convenient location and the relaxing swimming environment on the eight floor. It means a lot to us that these aspects of your stay stood out positively. We also noticed the scores you provided for breakfast, our team, and your check-out experience. While we appreciate your honest feedback, we are truly sorry to hear that these parts of your stay did not fully meet your expectations. Your comfort and satisfaction are incredibly important to us, and we sincerely want to understand how we can do better. If you’re comfortable sharing more about your experience, we would be grateful to learn what might have made your breakfast, interactions with our team, or check-out process feel less than perfect. Any details you choose to share will help us understand how we can make future stays more enjoyable for you and our other guests. Thank you again for your valuable feedback. We genuinely hope to have the opportunity to welcome you back and provide a much improved and truly memorable stay. Sincerely, Ricky HALIM Front Office Manager

尊敬的宾客： 您好！非常感谢您在百忙之中抽出时间与我们分享宝贵的入住体验。对于此次入住过程中未能让您完全满意的地方，我们深表歉意。 关于您提到的早餐种类、床上用品及洗漱用品等问题，我们已认真记录并反馈至相关部门。酒店将进一步完善早餐菜品的多样性，严格把控布草和客用品的品质，以期为每一位宾客提供更舒适的入住体验。 对于空调噪音及客房用品（如拖鞋、梳子）补充不及时给您带来的不便，我们深感抱歉。我们已督促客房团队加强检查，确保物品配备齐全并保持良好状态。 同时，我们也非常重视您关于前台中文沟通的建议。酒店将持续加强员工的语言培训，以便更好地服务来自不同地区的宾客。 再次感谢您的宝贵意见与理解支持。我们真诚期待在您下次莅临时，为您呈现更加舒适、愉悦的入住体验。 顺颂 商祺！ Ricky Halim Front Office Manager

Dear Z., Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it\'s apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Ricky Halim Front Office Manager

Dear Li Chung W., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Bo Kun S., Thank you for taking the time to share your experience regarding your recent stay at Mercure Jakarta Pantai Indah Kapuk. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We sincerely regret that the room’s condition and breakfast quality did not meet your expectations. Please be assured that we take your concerns seriously and we will address these matters with our team to ensure immediate improvements. We work hard to deliver an exceptional guest experience and it is apparent in this case that we fell short. If you give us a chance to earn back your trust, we will do our best to provide you with the great hotel experience that so many of our guests have grown fond of. We truly hope to have the opportunity to welcome you back for a much-improved experience. Sincerely, Ricky HALIM Front Office Manager

Dear Steven T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Halim Front Office Manager