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Bapak Haris Fadillah yang terhormat, Terima kasih telah meluangkan waktu Anda dalam menyampaikan pengalaman kunjungan ke Novotel Jakarta Gajah Mada, dan kami menyesal mengetahui pengalaman Anda berkenaan dengan fasilitas kamar kami yang mengurangi kenyamanan dan harapan Anda. Kami mohon maaf sebesar-besarnya atas pengalaman Anda ini. Kami telah membagi pengalaman Anda kepada tim dan menekankan pentingnya memberikan tingkat layanan yang tulus dan memperhatikan kualitas kamar yang identik dengan keramahan khas Novotel Jakarta Gajah Mada. Yakinlah bahwa kami telah mengambil tindakan yang tepat untuk mengatasi masalah dan mencegah kejadian yang sama berulang di masa mendatang. Kami sangat berharap Anda memberi kami kesempatan lain untuk memulihkan kepercayaan Anda pada kami. Jika kami dapat membantu dengan pengaturan apa pun sebelum kunjungan Anda di masa mendatang, silakan hubungi kami secara langsung. Salam hormat, Christiaan JONES General Manager

Dear Reinathav2024, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation of our Services, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

Dear Excursion16196083077, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada. We are delighted that you have taken the time to share your appreciation of our service, had complemented well to provide you with an exceptional stay with us. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. We are sure that this feedback will serve as an encouragement to all of our staff especially Mr.Vian as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager

Dear Mr. Kirit S, Thank you for sharing your time in conveying your experience of visiting Novotel Jakarta Gajah Mada. Thank you for having taken the time to share your stay experience with us today, and we regret to learn that your experience related with some of our services, as well as the Toilet and Carpet condition had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. Nonetheless, we acknowledge that our team could have been more prompt with the service to ensure that your overall stay experience had been a seamless one. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Once again thank you very much for your feedback to us and we do apologies for any inconveniences due to short fall of those experience, we do hope that this situation will not refraining you to visit us again in the future. We sincerely hope that you will give us another opportunity to restore your confidence in us. If we may assist with any arrangement ahead of your future visit, please reach out to me directly. Yours Sincerely, Christiaan JONES General Manager

Dear AK7811, Thank you for reviewing your stay at Novotel Jakarta Gajah Mada and we are delighted that you have taken the time to share your appreciation to our Hotel. We are also glad that our hospitality has met your expectation. Our team endeavors to provide a warm level of service that is synonymous with the Novotel Jakarta Gajah Mada’s signature hospitality, and I’m heartened that we have been able to create an overall enjoyable experience for you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Christiaan JONES General Manager