メルキュール ジャカルタ パンタイ インダ カプック 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.5/5 1,084 件のレビュー

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ジャラン パンタイ インダ カブック, カマル ムアラ プンジャリンガン, 北ジャカルタ, 14470 ジャカルタ, インドネシア

説明

ホテルのその他の情報

  • ジャカルタのスカルノ ハッタ国際空港まで車で 15 分の距離

  • PIK アベニューモールに直結

  • マングローブ保護公園や国際ゴルフコースに簡単にアクセス可能

  • 有名な飲食街、生産食品市場、夜のシーフード街が徒歩圏内

  • ジャカルタ湾とダウンタウンの眺めがすばらしいレストラン

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ホテル所在地

メルキュール ジャカルタ パンタイ インダ カプック

ジャラン パンタイ インダ カブック, カマル ムアラ プンジャリンガン, 北ジャカルタ
14470 ジャカルタ
インドネシア

GPS:-6.110089, 106.740407

電話番号
ファックス +62 21 22571999

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

NSNTR

NSNTRは、インドネシア料理や郷土料理を取り入れたモダンなビストロ&バーです。8階に位置しており、美しい景色を一望できます。

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.5/5  1,084 件のレビュー

お客さまの声 5.0/5

Shinsuke O. ビジネス - 確認済みレビュー すべて

スタッフ全員のホスピタリティが素晴らしい

Dear Mr. Shinsuke O., Thank you very much for taking the time to share your feedback with us and for awarding our hotel an outstanding feedback. We are truly delighted to know that your stay met your expectations and that you enjoyed your overall experience with us. We also appreciate your comments regarding our Wi-Fi service. While we are pleased that you found it satisfactory, we regret that it did not fully meet your expectations. Please rest assured that your feedback has been shared with our management and technical teams, as we continuously strive to improve our facilities and services for the comfort of our guests. Your insights are invaluable to us, and they help us enhance the quality of our offerings. We sincerely hope to have the pleasure of welcoming you back in the near future and to provide you with an even more seamless experience. Once again, thank you for choosing to stay with us. Warm regards, Ricky Halim Front Office Manager

お客さまの声 4.0/5

Tatsuya O. ビジネス - 確認済みレビュー すべて

毎日のランドリーバック未追加。良く忘れている。

Dear Tatsuya O., Thank you very much for taking the time to share your experience with us at Mercure Jakarta Pantai Indah Kapuk. We truly appreciate your valuable feedback. We are glad to know that you found our location convenient, with many nearby convenience stores and dining options. It is always encouraging to hear that our surroundings contribute positively to our guests’ stay. At the same time, we sincerely apologize for the inconvenience you experienced regarding the laundry bag not being replenished daily. We understand how such details are important for comfort, especially during longer stays, and we regret that this was overlooked during your visit. Please rest assured that we have shared your comments with our housekeeping team and will reinforce our daily room-check procedures to prevent this from happening again. Your feedback is very important to us, as it helps us improve the quality of our services and ensure a better experience for all our guests. We truly appreciate your understanding and thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk in the future and provide you with a more seamless and enjoyable stay. Sincerely, Ricky HALIM Front Office Manager

お客さまの声 3.0/5

Kagehito W. ビジネス - 確認済みレビュー すべて

シャワーが温水が出難い時があった

Dear Kagehito W., Thank you for taking the time to tell us about your experience at Mercure Jakarta Pantai Indah Kapuk. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the odor from the bathroom drain, the presence of small insects, and the inconsistency of hot water in the shower. Please rest assured that we have immediately shared your comments with our Housekeeping and Engineering teams for inspection and corrective action. In addition, we have notified our pest control partner to conduct a deep treatment in the affected areas to prevent any recurrence. Maintaining a clean and comfortable environment for all our guests is always our top priority. We truly appreciate you bringing these matters to our attention, as your feedback helps us continuously improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay in the future. Sincerely, Ricky HALIM Front Office Manager

お客さまの声 4.5/5

Ross L. ビジネス - 確認済みレビュー すべて

朝のお湯が出なくて、ぬるいシャワーしかできなかった。

Dear Mr. Ross L., Thank you for taking the time to share your feedback and for rating your overall stay so highly. We are most grateful for your kind score and for your continued confidence in our service standards. Please accept our sincere apologies for the inconvenience you experienced with the hot water during your morning shower. This occurrence falls short of the level of comfort and quality we endeavor to provide to all our guests. Kindly be assured that our Engineering Department has been informed and immediate corrective measures have been implemented to prevent a recurrence. We genuinely appreciate your understanding and the constructive manner in which you have shared your comments. Guest feedback such as yours is invaluable to us as it assists in our ongoing efforts to maintain and enhance the quality of our facilities and services. Once again, we extend our apologies for the shortfall you encountered and thank you for your generosity in still recognizing our overall performance. We look forward to the opportunity of welcoming you back in the near future, where we trust your experience will be entirely seamless and satisfactory. Yours Sincerely, Ricky Halim Front Office Manager

お客さまの声 4.5/5

Takayuki H. ファミリー - 確認済みレビュー すべて

朝食は料理の種類も豊富で、スタッフもとても親切でした。

Dear Takayuki H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

その他のウェブユーザーの評価

  • 554 件のレビュー 9.7/10 ロケーション
  • 800 件のレビュー 7.2/10 客室
  • 941 件のレビュー 9.2/10 サービス
  • 14 件のレビュー 7.4/10 インターネット
  • 385 件のレビュー 8/10 清潔さ
  • 356 件のレビュー 9.1/10 料理
  • 276 件のレビュー 8.3/10 設備
  • 233 件のレビュー 8.5/10 朝食

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