Dear Masaaki T., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Tomoya S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Hirai T., Thank you very much for taking the time to share your feedback following your recent stay with us. Although your visit was a short one, we are truly delighted to know that your overall experience was a pleasant and enjoyable one. It is especially rewarding to hear that you found the check-in process smooth and efficient, as we always strive to ensure our guests feel welcomed and comfortable from the very moment they arrive. We are equally pleased to learn that our breakfast team left a positive impression on you with their cheerful and attentive service. Creating a warm and welcoming dining atmosphere is something we take great pride in, and your kind words will certainly be shared with the team as recognition of their efforts and dedication to guest satisfaction. Feedback such as yours serves as wonderful encouragement to all of us, and we sincerely appreciate your generous comments. Even during a brief stay, it is our goal to provide memorable experiences through genuine hospitality and attentive service, and we are glad we were able to do so during your time with us. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back in the near future, perhaps for a longer visit, so that we may provide you with another enjoyable and relaxing experience. Yours sincerely, Ricky HALIM Front Office Manager

Dear Kazushi S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. We are truly pleased to hear that you had a comfortable stay and that you found our hotel clean and well maintained. It is also wonderful to know that you enjoyed the breakfast. We’re especially glad that our team was able to welcome you to the breakfast venue even when you arrived early, and that this left a positive impression on your experience. At the same time, we sincerely appreciate your feedback regarding the toilet paper supply. We apologize for any inconvenience this may have caused during your stay. Your comment has been noted, and we will certainly review our room setup to ensure that all amenities are provided in a more comfortable and sufficient manner for our guests. Thank you once again for your kind comments and constructive feedback. It truly helps us improve and maintain our service standards. We look forward to welcoming you back again for another pleasant and even more seamless stay in the future. Sincerely, Ricky HALIM Front Office Manager

Dear Mr. Shinsuke O., Thank you very much for taking the time to share your feedback with us and for awarding our hotel an outstanding feedback. We are truly delighted to know that your stay met your expectations and that you enjoyed your overall experience with us. We also appreciate your comments regarding our Wi-Fi service. While we are pleased that you found it satisfactory, we regret that it did not fully meet your expectations. Please rest assured that your feedback has been shared with our management and technical teams, as we continuously strive to improve our facilities and services for the comfort of our guests. Your insights are invaluable to us, and they help us enhance the quality of our offerings. We sincerely hope to have the pleasure of welcoming you back in the near future and to provide you with an even more seamless experience. Once again, thank you for choosing to stay with us. Warm regards, Ricky Halim Front Office Manager

Dear Tatsuya O., Thank you very much for taking the time to share your experience with us at Mercure Jakarta Pantai Indah Kapuk. We truly appreciate your valuable feedback. We are glad to know that you found our location convenient, with many nearby convenience stores and dining options. It is always encouraging to hear that our surroundings contribute positively to our guests’ stay. At the same time, we sincerely apologize for the inconvenience you experienced regarding the laundry bag not being replenished daily. We understand how such details are important for comfort, especially during longer stays, and we regret that this was overlooked during your visit. Please rest assured that we have shared your comments with our housekeeping team and will reinforce our daily room-check procedures to prevent this from happening again. Your feedback is very important to us, as it helps us improve the quality of our services and ensure a better experience for all our guests. We truly appreciate your understanding and thank you once again for bringing this matter to our attention. We hope to have the opportunity to welcome you back to Mercure Jakarta Pantai Indah Kapuk in the future and provide you with a more seamless and enjoyable stay. Sincerely, Ricky HALIM Front Office Manager

Dear Kagehito W., Thank you for taking the time to tell us about your experience at Mercure Jakarta Pantai Indah Kapuk. We sincerely apologize for the inconvenience you experienced during your stay, particularly regarding the odor from the bathroom drain, the presence of small insects, and the inconsistency of hot water in the shower. Please rest assured that we have immediately shared your comments with our Housekeeping and Engineering teams for inspection and corrective action. In addition, we have notified our pest control partner to conduct a deep treatment in the affected areas to prevent any recurrence. Maintaining a clean and comfortable environment for all our guests is always our top priority. We truly appreciate you bringing these matters to our attention, as your feedback helps us continuously improve our facilities and services. We hope to have the opportunity to welcome you back and provide you with a more pleasant and comfortable stay in the future. Sincerely, Ricky HALIM Front Office Manager

Dear Mr. Ross L., Thank you for taking the time to share your feedback and for rating your overall stay so highly. We are most grateful for your kind score and for your continued confidence in our service standards. Please accept our sincere apologies for the inconvenience you experienced with the hot water during your morning shower. This occurrence falls short of the level of comfort and quality we endeavor to provide to all our guests. Kindly be assured that our Engineering Department has been informed and immediate corrective measures have been implemented to prevent a recurrence. We genuinely appreciate your understanding and the constructive manner in which you have shared your comments. Guest feedback such as yours is invaluable to us as it assists in our ongoing efforts to maintain and enhance the quality of our facilities and services. Once again, we extend our apologies for the shortfall you encountered and thank you for your generosity in still recognizing our overall performance. We look forward to the opportunity of welcoming you back in the near future, where we trust your experience will be entirely seamless and satisfactory. Yours Sincerely, Ricky Halim Front Office Manager

Dear Takayuki H., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Mitsuharu M., Thank you for taking the time to tell us about your experience at the Mercure Jakarta Pantai Indah Kapuk. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem on ants and the mini refrigerator to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ricky HALIM Front Office Manager

Dear Hideki N., We very much appreciate your comments regarding your stay at Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky HALIM Front Office Manager

Dear Ryuichi C., We very much appreciate your feedback regarding your stay at Mercure Jakarta Pantai Indah Kapuk. We are delighted to hear that you found our hotel clean and comfortable and that having Japanese-speaking staff made your experience more enjoyable. We also appreciate your comments on the WiFi and breakfast. Your feedback is valuable in helping us improve our services and we will share it with the relevant teams for further enhancement. Thank you again for your feedback, we all look forward to welcoming you again soon Sincerely, Ricky HALIM Front Office Manager

Dear Atsushi O., We very much appreciate your comments regarding your stay at the Mercure Jakarta Pantai Indah Kapuk. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ricky Halim Front Office Manager