ibis Styles Le Havre Centre Auguste Perret 3 yıldız

Avis müşterileri puanı (ALL Puanlama) 3.7/5 713 görüş

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Açıklama

Otel ekstraları

  • In the heart of the historic Augustin Perret center

  • Family Rooms for 4 people

  • 15 mins' walk from the shore or 5 mins by car.

  • 500 yds from Le Havre ferry terminal, close to restaurants and amenities

  • Breakfast included

Konaklama olanaklarımız

Otelin konumu

ibis Styles Le Havre Centre Auguste Perret

121 rue de Paris
76600 LE HAVRE
France

GPS:49.488491, 0.107371

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Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Wi-Fi
  • Kahvaltı
  • %100 Sigara İçilmeyen Otel

Kahvaltı

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Daha fazla bilgi edinin

ALL Puanlama  3.7/5  713 görüş

TripAdvisor Derecesi  3.5/5  618 görüş

Disappointing quality, but friendly staff

Tripadvisor puanı 2.0/5

RichardM-www Solo travel - TripAdvisor onaylı yorum

First of all the positives. The hotel is well situated just a few minutes walk from the main square. The breakfast is simple but good. And the man who seemed to run the hotel was extremely friendly and helpful. However, the rooms are tired despite the claim of a refurbishment in 2020. My room smelt of sewers, and indeed the smell was stronger in the bathroom, but when I mention this to reception the lady really didn’t seem to care. My friends had different experiences but none of them felt they had a good room. A disappointment from the Ibis brand.

Kind and welcoming

Tripadvisor puanı 5.0/5

deniz101283 Aileler - TripAdvisor onaylı yorum

The staff was very welcoming and kind. The hotel is located at the right in city center. 15 minutes walk to the beach. The breakfast was copious. Although they don't have a private parkıng space, there are lots available spot in the avenue. It is free after 5:30pm and on Sundays.

Dear guest, We are enjoy to show that you have a nice stay in our etablishment. We hope we will receive you for a future stay. Your sincerely nancy

Lacklustre and lack of care

Tripadvisor puanı 2.0/5

JCS-Berlin Aileler - TripAdvisor onaylı yorum

This hotel is well-located, some of the staff members were very helpful and that's pretty much all the positive things I can think of. We had booked accommodation for a family of three. After our arrival we discovered that the sofabed had stained armrests (please see my attached photos) and that the ceiling lamp was missing a lampshade. There were also stains on the chair, poorly installed cables and some paint on the closet. We were tired, only stayed for one night and told the staff about these issues the morning we left. The staff informed me that they'd take care of these things and that was it. I submitted a review on the Accor website which triggered a short lukewarm standard apology. I simply do not comprehend how you can rent out a room in a state like this and why the quality assurance team of Accor accepts this type of subpar service. The hotel also has some major design flaws. The hotel lobby is unwelcoming at best, especially when the reception is closed. The elevator is tiny and only holds one person plus two large pieces of luggage. I understand that this is a UNESCO-protected neighbourhood, but if you cannot add a reasonably sized elevator you have to provide staff to assist guests with luggage to reach their rooms. According to staff the hotel cannot have A/C due to the UNESCO status. That's fine, but the balcony doors can only be fully closed or fully open. They were the only source for fresh air in our room. You cannot tilt or arrest them in a partially opened position. So if it rains on a warm day (like during our stay), you have to block the doors with luggage in a partially opened position to enable air circulation and keep the rain out. The hotel does not offer on-site paking but as we arrived late in the afternoon, we quickly found street parking just arround the corner.

Dear customers, We thank you for taking the time to write to us. We are sorry to read that the services provided did not live up to your expectations. Please note that we will make every effort to resolve the incidents encountered. The lift can't be change because of the building construction. If you ask us to help you for your luggages, we can do it. There is always one person available to help you in the hotel. We are in Normandy and we don't have several period of high temerature that why we don't have air conditionning and the building is classified : " patrimoine mondial de l'humanité par l'unesco" so we can't do the installation of air conditionning in any case. We all hope to see you again at our etablishment, during a visit to our region. Wishing you a nice continuation Best regards, The reception team

Holiday

Tripadvisor puanı 3.0/5

Lynda53-13 Couples - TripAdvisor onaylı yorum

The location was excellent in centre. The room was fine but it along with the bathroom need updating. The photos on your site showed some really nice rooms but we were not offered one. The breakfast was good but the room looked nothing like the room shown in your site.

Dear customer, Thank you for your comment and notation. You should know that all our rooms are different, so you can not get the photos or ask us when you book. Thank you for your understanding. We look forward to seeing you again on our next visit to our region; Best regards

A Hotel to Avoid

Tripadvisor puanı 1.0/5

Yadhd Aileler - TripAdvisor onaylı yorum

When we eventually found the Ibis Styles Le Havre it appeared to be situated in a condemned building (picture available), boarded up ground floor windows for example. The shabby internal décor was one of peeling paint, presenting a very distressed appearance. The internal and external glass fittings were cracked and broken. Despite the heat (mid July) there was no air conditioning, not even an electric fan. The tariff including breakfast was E 163 and when I pointed out to the receptionist that the price bore no resemblance to the level of comfort on offer, he simply told me to make up my mind then and now, or we could leave. A direct complaint to the CEO of Accor Hotels has been ignored as has the online email submitted earlier. A desperate advertisement for customer relations and the brand. Avoid.

Dear customers, Thank you for taking the time to write us. We are sorry to read that the services provided did not live up to your expectations. We are also quite surprised that you found our exterior "condemned" given that two large glass doors serve as entrance ... Indeed, we do not have air conditioning system, being in a building classified to UNESCO we can not install it. With renovations planned for the winter of 2019, we all hope to see you again at our etablishment, during a visit to our region. Wishing you a nice continuation Best regards, Juliette

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