Hotel ibis Styles Mexico Zona Rosa 3 estrelas

Excellent staff and service. Lots of personality, superb location on Genova in Zona Rosa off Insugertens Metro very close to Roma Norte. Excellent staff: Mamager Edir, Uriel, Andy, Adrian, Manuel and the security gentleman. They make you feel at home. Quiet, clean, comfortable and colorful.

Very poor service, rooms were filthy and reception was extremely unhelpful. I am an Accor Hotel frequent stayer (Platinum) and this was my worse experience. I am just surprised that Accor has accredited this establishment (probably a franchise). The common word I heard was no. (Extra Towels – No; Wake-up – No; Late check-out – No) Will never return. After 2 nights my wife & I moved out to an SPG group Hotel (had an old loyalty card but got treated as VIP)

I have stayed in Accor Hotels all over the world. I have NEVER seen such poor service. Rooms are VERY loud, VERY small. I will not be staying there again. When I brought it to their attention, they didn't seem to care much. I have been to CDMX plenty, and there are many other comparable hotels with better customer service, bigger rooms that are MUCH quieter.

The location is amazing! Close to bars, restaurants and subway. The project of the rooms is not too good.. the bathroom is wierd and after shower there is water inside the room; bu the decoration of the hotel is cool. The breakfast is ok, but I found hair strands 2 times: in the cheese and over fruits. The staff was really friendly and nice with us.

The hotel is located in a central position- which is great. The hotel itself is very basic. The room was clean, however there are no windows that can be opened in the whole hotel, so the bed rooms never get any fresh air. Not very hygienic. Stained carpets in corridors. Pet friendly so a plus point.

Cheaper than the high end hotels and newer and more modern. Seriously great location for bars, restaurants, cafes and the "Insurgentes" metro / subway station. Quite basic but clean and new. Has an official taxi rank right outside the door! Great.

Positives points : sleep quality, friendly atmosphere, good location, Points to work on : desk to high compare to the chair in the room. A shower mat should be included. Security point : leave the electric extension lead used for the coffee offered at the entry from the trash where there are a lot of carton cup...

Everything was good until a day before I left, the Reception called me in the late afternoon and asked me if I had extended my stay. I thought I made a mistake (imagine I travelled 33 hours and there can be a confusion over the dates). She told me that I have to pay some MXN700 more. She asked me to come down to the reception to sort this out. But this could not be possible as I checked the email from accor regarding my booking. With the 2,000 points, I was supposed to pay 101 - according to the email. I forwarded the email to her. She told me she would check and called me back in 1 hour. She never did. At 2.00 am, when I came back from outside, there was another person at the counter. I asked and he said he needed another 1 hour (again) to check this. The next morning, when I checked out, the issue was not resolved. I did my calculation and I shown it to yet another person at the Reception and the Manager looked at the details. Finally, they apologized and I paid MXN110 and they did not even bother to give me the change! The outstanding amount was MXN101.71. Small monies but at least they should do it right. I left and I stayed another 4 days at nearby Valentina Hotel. It was fantastic - everything that can be compared, Valentina is ahead AND for almost the same price - in fact Valentina is slightly cheaper!