Mercure Hotel Amersfoort Centre 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 987

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Opis

O hotelu

  • Free WI-FI in the hotel

  • Next to Amersfoort station

  • Parking garage underneath the hotel

  • 8 meeting rooms with daylight and all amenities

Nasze pokoje

Lokalizacja hotelu

Mercure Hotel Amersfoort Centre

De Nieuwe Poort 20
3812 PA AMERSFOORT
Netherlands

Pozycja GPS:52.159283, 5.378778

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

Clockwise

The restaurant offers a great choice of international dishes ranging from French and Italian to Asian and American cuisine. All dishes are prepared in the restaurant by professional cooks, and live cooking takes place at all meal times.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 987

Ocena TripAdvisor  4.0/5  Liczba opinii: 1 028

Good Breakfast

Ocena na stronie TripAdvisor 5.0/5

TUFC Couples - Opinia zatwierdzona w TripAdvisor

Nice room and good service including recommendations for places to eat in the old centre of Amersfoort. While there was no natural light in the breakfast room they did provide a very good choice with a chef doing omelettes while you wait and a coffee station . There was also salmon to go with the cold meats and cheese .

Thank you for your positive feedback about your recent stay at Mercure Hotel Amersfoort Centre. We are delighted to hear that you enjoyed our breakfast offerings, your room, and the service provided by our staff, including the recommendations for dining in the old center of Amersfoort. While we understand that the lack of natural light in the breakfast room might not be ideal, we are pleased that the variety and quality of the breakfast, including the freshly made omelettes and the coffee station, met your expectations. It’s great to know that you appreciated the additional touches like the salmon alongside the cold meats and cheese. Your comments are valuable to us and we look forward to welcoming you back for another pleasant stay in the future. Kind regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Fatalny customer service

Ocena klientów 0.5/5

Tomasz Pobyt służbowy - Opinie potwierdzone ALL

Faktura wystawiona z błędem, kolejki do recepcji, przez tydzień hotel nie zdołał potwierdzić ani zaprzeczyć czy znaleźli moją ładowarkę. Brak reakcji na maile. Nie polecam

Dear Tomasz W., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amersfoort Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am sorry to read that the overal experience was good, however that the error on the invoice and that you forgot your charger made your stay bad, by giving a 1. Would it be possible to contact me directly and provide me your invoice details so I can adjust it? Could you also let me know what kind of charger you have forgotten? Sincerely, Matthias Bloemhard General Manager

Parking charges almost double vs what is advertised

Ocena na stronie TripAdvisor 3.0/5

464jelled Pobyt służbowy - Opinia zatwierdzona w TripAdvisor

Hotel is ok-ish but probably one of the less good Mercure hotels I have stayed in. The pillows are strangely square and deflate with air slowly when you lie down. Another annoying issue is that parking charges are almost double from what the website says. All in all, nothing major but when I pointed out the latter, I was told that they had changed the prices and yeah … the website just had not been updated yet. Bit of an average response I would say!

Thank you for taking the time to share your experience with us regarding your recent stay at Mercure Hotel Amersfoort Centre. We apologize for any inconvenience caused by the discrepancies in our parking charges compared to what was advertised. We understand the frustration this may have caused, and we regret that our website did not reflect the updated prices accurately at the time of your booking. Please rest assured that we have taken note of your feedback and will work diligently to ensure that our website information is kept up-to-date. Regarding your comments about the pillows and your overall impression of our hotel, we appreciate your feedback. We apologize if the pillows did not meet your expectations, and we will certainly review this aspect to improve our guests' comfort. Your feedback is invaluable to us as it helps us identify areas for improvement. We hope that despite these issues, you were still able to enjoy your stay with us. We would like to thank you once again for choosing Mercure Hotel Amersfoort Centre, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future. Best regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Good location. Immaculately clean.

Ocena na stronie TripAdvisor 4.0/5

2013Iain2013 Opinia zatwierdzona w TripAdvisor

The hotel is two bus stops away from the Centraal Station with a very regular service and a bus stop just outside the front door. Friendly welcoming staff at reception and very good staff cleaning rooms. Our room was immaculately clean. There is a restaurant on the second floor with an Asian theme and next door are a couple of fast food places, but OK. A supermarket and other shops are also accessible from the hotel. The beautiful old town of Amersfoort is an easy 10 minute walk from the hotel along the river bank. The only fault we found were the noisy guests on our floor who seemed to think running up and down the corridor screaming at 3am was a lot of fun. But that wasn't the fault of the hotel.

Thank you for choosing Mercure Hotel Amersfoort Centre and for sharing your experience with us. We are delighted to hear that you found our hotel to be in a good location and that you appreciated the immaculate cleanliness of your room. It's great to know that our friendly reception staff and diligent room cleaning team contributed positively to your stay. We apologize for the disturbance caused by noisy guests during your visit. Please rest assured that we take noise disturbances seriously and we strive to ensure all guests enjoy a peaceful stay. We appreciate your understanding that this was beyond our control. We are pleased that you found our proximity to public transport convenient and enjoyed exploring the beautiful old town of Amersfoort, just a short walk away. Thank you once again for your valuable feedback. We look forward to welcoming you back for another enjoyable stay. Best regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Disappointing

Ocena na stronie TripAdvisor 2.0/5

j0hnnyc123 Rodziny - Opinia zatwierdzona w TripAdvisor

As a platinum member booking the top-tier executive suite with a jacuzzi we expected some nice treatment at this hotel. However, our experience fell short. Welcome amenities were not provided. Basic amenities like bathrobes and slippers were hidden in the closet. The ventilation system didn't work, leading to a sleepless first night. Despite reporting a noisy neighboring (room) party with music and screaming till dawn, the situation wasn't resolved. Communication with the front desk was frustrating and had a lot of miscommunication. Although we appreciated the gesture of breakfast on our last morning, it didn't make up for the overall disappointment. This hotel could learn a lot from others in the group and also with resolving issues.

Thank you for taking the time to provide feedback about your recent stay at Mercure Hotel Amersfoort Centre. We sincerely apologize that your experience did not meet your expectations, especially as a valued Platinum member. We regret that you did not receive the expected welcome amenities upon arrival and that basic amenities were not readily accessible in your suite. Additionally, we apologize for the issues with the ventilation system and the disturbance caused by neighboring guests. Please know that providing a peaceful environment is a priority, and we apologize for falling short in addressing this promptly. We appreciate your feedback regarding communication with our front desk team and acknowledge that there were areas where we could have better managed your concerns. Rest assured, your comments will be reviewed with our team to improve our service delivery and ensure miscommunications are minimized. We understand that the gesture of breakfast on your last morning did not fully compensate for your disappointment, and we apologize for any inconvenience caused. Your feedback is invaluable to us as we continually strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back and provide a more enjoyable stay in the future. Warm regards, Linda Admiraal Front Office Manager Mercure Hotel Amersfoort Centre

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 759 Liczba opinii 8.9/10 Lokalizacja
  • 1 331 Liczba opinii 7.6/10 Pokój
  • 741 Liczba opinii 6.9/10 Obsługa
  • 26 Liczba opinii 6.7/10 Internet
  • 616 Liczba opinii 7.6/10 Śniadanie
  • 460 Liczba opinii 6.5/10 Czystość
  • 191 Liczba opinii 4/10 Udogodnienia
  • 146 Liczba opinii 4.2/10 Jedzenie

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