Mercure Amsterdam City Hotel 4,5 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 3 475

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Holandia

Opis

O hotelu

  • Taras z widokiem na rzekę Amstel

  • Zaledwie 15 kilometrów od lotniska Schiphol

  • Możliwość wypożyczenia rowerów

  • Hotel wprowadził politykę bezgotówkową. Akceptowane są wyłącznie płatności kartą.

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Lokalizacja hotelu

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Holandia

Pozycja GPS:52.335579, 4.913228

Telefon
Faks +31 20 694 8735

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 3 475

Ocena TripAdvisor  4.0/5  Liczba opinii: 2 940

Enjoyable

Ocena na stronie TripAdvisor 4.0/5

Lyn B Opinia zatwierdzona w TripAdvisor

We enjoyed our 3 night stay here.The hotel is situated on the outskirts of Amsterdam, so nice and quiet. Don't let the distance from the city centre put you off as transport links are excellent with trains running every 10 mins or so. Takes around 10 mins to get to the centre. Train station is about a 5 minute walk away from the Hotel. The hotel is modern and stylish, clean and comfy. The only real issue we had is that I booked what I thought was a double double. So, two double beds. Upon check in I was advised that we had a king-size bed and a sofa bed. My son is 6ft 3 and dangled off the edge of the sofa bed. If I had know the double double was a sofa bed I would not have booked the hotel in the first instance. However, we didn't let it bother us but just be aware if you are booking for more than two people. We didn't challenge it as we were told that this was all they had so changes couldn't be made anyway. Overall, a lovely hotel, very relaxed and in a nice area.

Dear Guest, Thanks for taking the time to share your opinions on your visit to our hotel. We’re glad you enjoyed our peaceful location and modern, comfortable rooms. Sorry for the confusion about the room setup; we’ll improve how we present this info. It’s good to hear you found our transport links efficient and the area relaxing. We look forward to seeing you on your next visit. Best regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Poor management and interpersonal skills.

Ocena na stronie TripAdvisor 2.0/5

Kayla J Opinia zatwierdzona w TripAdvisor

My partner and I recently stayed at the Mercure Amsterdam City Hotel and were unfortunately very disappointed with the service. We had booked a Classic Double Room which clearly stated it included a queen bed. Upon arrival, we were told there were no such rooms available and were initially given a room with one single bed for the two of us. When we went back to reception to explain this wasn’t acceptable, we were then offered a room with two single beds, which we were told was the final offer. The attitude from staff was essentially “take it or leave it,” with no apology or attempt to resolve the issue properly. On top of this, the bar staff were rude on multiple occasions — both when we tried to get drinks on our first evening and again the following day when ordering coffees. It felt unwelcoming and uncomfortable. The only positive from our stay was the housekeeping lady, who was genuinely lovely and friendly — a rare bright spot in an otherwise frustrating experience. Overall, the lack of professionalism and poor customer service really overshadowed the stay. We wouldn’t choose to stay here again.

Dear Kayla, Thank you for taking the time to share your feedback. We are delighted that our housekeeping team made a positive impression with their attentive and friendly service during your visit. However, we sincerely apologize that your experience fell short in some areas. While we always aim to provide comfortable accommodations matching guest preferences, we regret any inconvenience caused by availability. Our team is available 24/7 to address such matters directly and will reinforce communication protocols to improve clarity. Regarding the interactions at the bar, this does not reflect our usual standards of hospitality, and we will review this with the department concerned. Nevertheless, we are glad you appreciated the cleanliness of your room and the quality of our facilities. Your feedback helps us maintain these standards while addressing areas needing attention. We do hope to be able to welcome you back for a better experience. Wishing you a happy new year, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Ocena klientów 4.5/5

Anna S. Pary - Opinie potwierdzone ALL

Bardzo miła atmosfera. Spokój. Czystość.

Szanowna Anno, Dziękujemy za Pani opinię o naszym hotelu. Doceniamy, że zauważyła Pani przyjemną atmosferę, czystość oraz możliwość wcześniejszego zameldowania. Nowoczesne udogodnienia i dogodna lokalizacja ułatwiają zwiedzanie Amsterdamu. Z nadzieją na ponowną okazję, by Panią gościć, Z wyrazami szacunku, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Excellent Service and Modern Property

Ocena na stronie TripAdvisor 5.0/5

Roywidjaja Opinia zatwierdzona w TripAdvisor

Very professional front desk staffs. Check in and check out were a breeze, all the front desk staffs were always eager to assist visitors in anything. Room was a good size, and the extra bed was ready and neatly made when we got into the room. This professional housekeeping has been a consistent hallmark of the ALL.Com properties during our trip since Brussels, Cologne and Amsterdam.

Dear Guest, Thank you for taking the time to review your stay. We’re glad our team made your arrival and departure seamless and that your room and extra bed met your expectations. Your praise for our consistent housekeeping across locations motivates us to maintain high standards. We look forward to seeing you again in the future. Kind regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Great stay in Amsterdam

Ocena na stronie TripAdvisor 5.0/5

Michael F Opinia zatwierdzona w TripAdvisor

good day, i was really impressed with the hotel. the staff were so friendly, the breakfast was great and also the bar good. i stayed there for 3 nights and it was really great. yes, it was a bit out of the center of town but with 2 different metro stations near, it was easy to communicate. regards

Dear Michaelfx, Thank you for sharing your feedback about your recent stay. We're glad you enjoyed our breakfast, bar, and friendly service. It's great the nearby Overamstel and Spaklerweg metro stations made getting around easy. We appreciate you finding our location convenient despite being outside the city center. We hope that we have the pleasure of welcoming you back. With very best wishes, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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