Grand Mercure Sao Paulo Vila Olímpia 5 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.5/5 1,606 أراء

نضمن لكأفضل سعر
Grand Mercure Sao Paulo Vila Olímpia - Image 1
Grand Mercure Sao Paulo Vila Olímpia - Image 2
Grand Mercure Sao Paulo Vila Olímpia - Image 3
Grand Mercure Sao Paulo Vila Olímpia - Image 4
Rua Olimpiadas 205, 04551 000 SÃO PAULO, البرازيل

الوصف

خدمات الفندق الإضافية

  • Renovated, spacious, upscale rooms. 49" Smart TDS w/ streaming channels

  • CipóRestô restaurant with outdoor balcony and Brazilian cuisine

  • Corporate and social event spaces with capacity for up to 600 people

  • Nearby hospitals and clinics: São Luiz, Sta Paula, Sta Maggiore, Clinica JK

  • Hotel with helipad located 10 min from Congonhas Airport - SP

الإقامات المتوفرة لدينا

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موقع الفندق

Grand Mercure Sao Paulo Vila Olímpia

Rua Olimpiadas 205
04551 000 SÃO PAULO
البرازيل

نظام تحديد المواقع العالمي (GPS):-23.59563, -46.6845

الهاتف
فاكس +55 11 2161-4949

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.5/5  1,606 أراء

تقييم TripAdvisor  4.2/5  1,448 أراء

2025 شهادة تميّز

A place where hospitality fades in the forgotten details

ملاحظة Tripadvisor 3.0/5

Javier R تقييم TripAdvisor المعتمد

I completely agree with the comments made by Gratianne L. (Business traveler, stayed on 9/15/2025). I am currently staying at the Gran Mercure Vila Olimpia in São Paulo, and sadly, her words resonate with me in every corner of this experience. The location is excellent, the front desk welcome sincere and kind, and the breakfast more than acceptable. But once you close the door of your room, reality tells another story. The space itself is not the problem—the size is generous, the views are fine. What hurts is everything else: the bathroom walls scarred with stains and scratches, the loose sockets that whisper neglect, the absence of something as simple as an iron, which in almost any hotel allows a weary traveler to restore dignity to their clothes after a long journey. These may seem like small things, but it is always the details that speak the loudest. They are what transform a stay into either comfort or disappointment. A true 5-star experience is not built only on what shines at first glance, but on the quiet care given to what the guest discovers inside. Here, unfortunately, those details are forgotten, and with them, the magic of hospitality fades. I am supposed to stay here for 42 nights, but honestly, I don’t know if I will make it through the whole stay. It is day 1 (9/24/25) and I’m considering whether I should look for an alternative.

Dear javierrL927NJ, Thank you sincerely for taking the time to share such a detailed review of your stay. Your feedback is extremely valuable to us. We are glad to have learned about your impressions early on, which allows us to reach out and do everything possible to turn your experience around. It would truly be an honor if you chose to continue your stay with us, giving our team the opportunity to ensure that each day becomes more comfortable and positive. Please rest assured that we are committed to addressing your concerns with care and urgency. We're totally at your disposal. We look forward to making your time with us a much more pleasant and memorable experience. Marina Mello Hospitality Manager

ملاحظة أراء العملاء 0.5/5

Maria J. D. المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

Bad experience. The final bill shown to me at checkout was not the same as the amount charged to my credit card. There were duplicated charges for two breakfasts that were already included in the room rate. Another member of my team was also charged for breakfast when it was already included in the daily room rate. The staff's lack of clarity regarding the daily rate is very frustrating and generates distrust.

Dear Ms. Maria, Thank you for bringing this matter to our attention. After reviewing your case in detail, I confirmed that breakfast was not included in the room rate booked, and therefore it was not charged twice. However, I deeply regret that this was not made absolutely clear from the very beginning of your stay. I fully understand how this could have caused frustration and the impression of an incorrect charge. Please accept my sincere apologies for the lack of clarity in our communication. This is not the experience we want our guests to have, and we are taking immediate steps to reinforce our procedures and staff training to ensure that all information about rates and inclusions is explained in a clear, transparent, and proactive manner. Your feedback is invaluable, and I truly hope we have the opportunity to welcome you back and restore your confidence in our service. Kind regards, Julia Lencina Customer Experience

ملاحظة أراء العملاء 4.5/5

Eduardo T. V. المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

La habitacion muy comoda, la cama gigante, el desayuno un 10. Super recomendable

Estimado Sr. V., ¡Muchas gracias por su comentario tan positivo! Nos alegra mucho saber que disfrutó de su estancia con nosotros, especialmente del confort de la habitación, de nuestra cama king size y de nuestro desayuno — ¡qué bueno que fue un “10” para usted! Lamentamos sinceramente la demora durante su check-in, especialmente sabiendo que llegó cansado tras un día largo. Ya compartimos su observación con nuestro equipo de recepción para revisar y agilizar este processo, garantizando una llegada más fluida en sus próximas visitas. Agradecemos su recomendación y esperamos poder recibirlo nuevamente muy pronto en el Grand Mercure São Paulo Vila Olímpia. ¡Será siempre muy bienvenido! Con aprecio, Atentamente, Julia Lencina Customer Experience

ملاحظة أراء العملاء 4.5/5

Cesar G. المسافرون بغاية العمل - تقييمات مؤكدة لفندق ALL

.

Estimado Sr. Cesar, Muchas gracias por su evaluación y por elegir el Grand Mercure São Paulo Vila Olímpia para su estadía. Es un placer saber que su experiencia con nosotros fue, en general, positiva. También agradecemos que haya compartido el punto de mejora respecto a la velocidad de la conexión Wi-Fi — ya estamos revisando este aspecto con nuestro equipo de TI para garantizar un servicio más eficiente, especialmente para quienes viajan por trabajo. Esperamos tener la oportunidad de recibirlo nuevamente pronto y brindarle una estadía aún más completa. Atentamente, Julia Lencina Customer Experience

on average

ملاحظة Tripadvisor 4.0/5

Mocreu Solo travel - تقييم TripAdvisor المعتمد

I stayed here for a few days on business. It is a Mercure hotel, well-appointed and with friendly and courteous service. The rooms have a huge bed, are comfortable and clean. The bathroom has branded amenities, a strong shower and hot water. Breakfast and dinner are served with friendly and attentive service, and there are a variety of delicious buffet options. Any negative points? Yes. Check-in is slow, with a lot of bureaucracy and few staff. The location is in a non-tourist area.

Hello, Mocreu. Thank you for sharing your feedback with us. We're glad to know that you appreciated the comfort of our rooms, the quality of our amenities, and the warm service from our team throughout your meals. It's always rewarding to hear that these elements helped make your business trip more pleasant. Regarding the check-in experience, we sincerely apologize for the delay and any inconvenience caused. We’re continuously working to streamline our processes to ensure a more agile and efficient arrival for all our guests. As for the location, we’re proudly situated in São Paulo’s prime business district, offering convenience and proximity for those traveling on work-related matters. While it's not a traditional tourist area (though it is becoming one), it’s designed intentionally to cater to all of our guests. We appreciate your comments and hope to welcome you back soon for an even better stay. Warm regards, Erick Franco Customer Experience Manager

بالاشتراك مع TripAdvisor

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