Grand Mercure Bengaluru at Gopalan Mall

Customer review rating (ALL Rating) 4.4/5 1,017 reviews

Grand Mercure Bengaluru at Gopalan Mall - Image 1
Grand Mercure Bengaluru at Gopalan Mall - Image 2
Grand Mercure Bengaluru at Gopalan Mall - Image 3
Grand Mercure Bengaluru at Gopalan Mall - Image 4
Opposite RMZ Infinity Techpark,, Swamy Vivekananda Road, 560093 Bengaluru, India

Description

Hotel extras

  • Elegantly designed rooms starting from 37 sq.m. Feature wireless charging dock.

  • Features 1 Ballroom and 7 meeting rooms & can host 20 to 400 delegates

  • 29 apartment styled suites, with state of the art kitchenette and private terrace

  • 8 well equipped meeting spaces to host events for 20-400 guests

  • La Utsav - the all day dining restaurant features the a' la carte menu

Our accommodation(s)

Hotel location

Grand Mercure Bengaluru at Gopalan Mall

Opposite RMZ Infinity Techpark,, Swamy Vivekananda Road
560093 Bengaluru
India

GPS:12.992607, 77.660589

Telephone
Fax +91 80 6843 0001

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

La Utsav

La Utsav is a celebration of flavours featuring a great selection of local & global delicacies. The vibrant restaurant with large interactive kitchens serves a delectable a la carte menu during breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,017 reviews

TripAdvisor Rating  5.0/5  1,940 reviews

Certificate of excellence 2023

Customer review rating 4.0/5

Tom Business - Confirmed reviews ALL

I will stay the hotel next chance.

Dear Mr. F., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback pertaining to the detailing upon arrival and departure and recommendations are well noted and we will definitely look into the same. Please be rest assured that we are taking the appropriate measures to address any problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary General Manager

I would say not a good stay due to room hygine and overall support

Customer review rating 3.0/5

Pravin D. Business - Confirmed reviews ALL

Hello Sachin Maheshwary, As a corporate guest and Accor member, I must express my dissatisfaction with the experience I had during my recent stay. Firstly, I encountered issues with the internal website from BCD, resulting in an unconfirmed booking. Upon arrival at the hotel, despite multiple requests, I was only able to secure a single room at a higher cost. Furthermore, at approximately 12:30 am, I discovered multiple mosquitoes in my room, leading to insect bites and subsequent skin allergies. Although I promptly reported the issue, it took approximately 15 minutes for someone to address it with a mosquito bat. I have video evidence of this incident, if necessary. Following my request to speak with the Duty Manager, I was eventually upgraded to a different room on a different floor. However, I encountered further inconvenience when I was informed by Miss Mamta and Aishwarya that the hotel was fully booked for the entirety of my three-day reservation. As a result, I was asked to share a room with a colleague and was unable to leave my luggage with the service desk until my return from the office the next day. I trust that you will address these concerns promptly and take appropriate measures to ensure a more satisfactory experience for guests in the future. Thank you for your attention to this matter. Sincerely, pravin 98…

Customer review rating 1.0/5

Cedric D. Business - Confirmed reviews ALL

Laundry service In room dinning disturbing with DND at 02:20am on 26th April. Airport pick up disturbing a 2 days before at 22:25. Air conditioning filter dirty in room 812. English instructions not understood by all of the above

Dear Captain d., Thank you for taking the time to tell us about your experience at the Grand Mercure Bengaluru at Gopalan Mall. I am sorry that your overall experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As discussed in person please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Request you to please feel free to connect with our Rooms Division Manager, Syed Kaleem who shall be your 1 point of contact henceforth. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sachin Maheshwary General Manager

Good Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel is good and clean. Staff is very polite and responsive. Two things I can think that can be improved 1. Lighting in the room - there is no sufficient light in the room, Lighting has to be improved. 2. My room (627) is located very far from the lift. it is inconvenient if there is luggage with the person and if need to step out and in frequently.

Dear Ms. J., We very much appreciate your comments regarding your stay at the Grand Mercure Bengaluru at Gopalan Mall. It is always a pleasure to receive positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore, your feedback pertaining to the lights and distance from the room are well noted and we will definitely look into the same. Please be rest assured that we are taking the appropriate measures to address any problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sachin Maheshwary General Manager

Great Hotel but food must be improved quality wise

TripAdvisor rating 4.0/5

Pavan Kumar T TripAdvisor review

Overall the hotel service is good but the food is not great and the service there was not satisfied. Only few items of the food were good. We’ve been there as part of our company’s accommodation which is a 2 shared room, at the food we’ve been serviced well at the start but at the end we didn’t get any service from the waiters at the food place.

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Gopalan. I am sorry that your food experience did not meet your expectations. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Regards, Sachin Maheshwary General Manager

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Other web-users rate our hotel

  • 317 reviews 9.1/10 Location
  • 803 reviews 8.5/10 Room
  • 2,038 reviews 9.1/10 Service
  • 27 reviews 6.8/10 WiFi
  • 955 reviews 8.7/10 Food
  • 441 reviews 9.6/10 Vibe
  • 332 reviews 8.6/10 Amenities
  • 323 reviews 8.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.