Mercure Pattaya Ocean Resort 4 estrelas

I think the team has nicely adapted to the new anti-COVID measures ; Some confusion however at some point regarding the restaurant opening hours ; But it was a pleasant stay overall ; Will recommend the hotel.

Bad points: 1) I've not had any privilege nor priority during check-in. I've waited at the accor member counter but non of any front officer come to service. So I had to walk to the normal counter, total waiting time was almost 20 mins. 2) As a silver member,I may not allowed to check out later than 2pm, informed by the front officer and the MD. 3) Welcome fruit hadn't been provided after I asked on the day2 4) Covid-19 standard measurements is very poor at this hotel. 4.1 I had walked in without anyone check my temperature. 4.2 Pool at 5th floor is very dirty, water is not clear like it has not been cleaned for sometime. 4.3 Waterpark is packed with guests, no more social distancing and limitation of access number at all. 5 Breakfast had been provided very limited. Suggested not book the room with breakfast. Or order the breakfast box to save your time to get down. 6 7-eleven (convenience store from hotel next door) at the 1st floor closed. The next one has to walk about 5 mins,this made this hotel located is in the bad location immediately. Good point: 1 Maid were nice and polite.

The hotel locates in very good location. We can walk to the beach and walk to Terminal 21 which is a big mall. Because of the COVID 19, we have to book breakfast time for social distance. The staff have to work hard to serve us.

Well prepared for all customers to stay in this hotel during covid-19 situation. All staffs are willing to serve customers. Before checking-in, this hotel have checked all customers' temperature this was very good to ensure that all customers are safe during staying in this hotel

One weekend at Mercure Pattaya Ocean Resort. Really good staff at the Front Desk. Good options fro drinks in the Swimming pool combined with one Welcome drink that you can enjoy. The hotel staff is excellent and you feel well since the breakfast.

On first night, water pipe in toilet has odd smell. Staff came and spray the air cleaner. On second night, hot water supply in bathroom was not steady. On fourth day the staff forgot to refill the facial tissue box.

I just had one night leisure stay in the hotel. Experienced the friendliness of the staff. Clean room. One elevator was out of order but the service lift was allowed to use. Polite and helpful security staff.

We were greeted by Khun Alisa the Front Office Manager who was very pleasant and made the check-in very smooth. All staff were very polite and helpful. It was my daughter's b'day and the management even sent a small plate of dessert up to her room to wish her which I thought was very nice of them! Rooms were very clean and you do not need a separate adaptor to use the wall plugs (excellent for international travellers like us). Pools were nice but unfortunately one was shut for NY celebrations :-(. LOVE the location - excellent as it's only a short safe walk to a lot of local attractions, beach, food stalls, and one super large shopping mall (Terminal 21). Parking was free which was a bonus. A few negatives though - room was a bit pricey but I guess that's sort of expected during this time of the year, TV sound was a bit muffled and picture was not very clear, and Wi-Fi in our room only worked around the front door / bathroom area (no signal anywhere else in the room). Overall, an enjoyable stay and would definitely stay here again in the future.

This is my second time at Mercure Pattaya Ocean Resort. Due to the number of the guests, the first time was understandably much better and more relaxing. The kids pool was crowded and the breakfast buffet was hectic. However, the staff is as helpful and friendly as ever. Even the hotel is super crowded, they are still very attentive and always have smile on their face. I'm very happy with the service despite the crowded facilities. The family suite is fine. it doesn't feel like a suite due to its compact size. Overall, it's functional and value for money.

This is my fourth times stay at the Mercure Pattaya hotel. The hotel doesn’t have any new. We took quite a long time waiting for the elevator during morning peak hour.Morning breakfast was a little disappointing, there is no much choices. I would like to suggest restaurant should set up another food zone for the guests during the high season.

Location is good, walking distance to Terminal 21 and Big C. Staff is friendly and helpful, breakfast is good. There are 2 swimming pools at the hotel, balcony in the room which you can hang the wet swimming suit.

Nice hotel good location near beach. Nice pool but it hard to find but holiday inn hotel it can find easy than 2 hotel they same location We go travel weekend two nights Pattaya good trip if have time we will go again.

There are plenty of hotels in this area where mercure pattaya ocean resort is. Hotel is ok and staff helpful. Rooms are small indeed. Improvement is required in all aspects. Hopefully in my next visit i would see improvements.

This hotel is nice and clean and the equipment are usable. Staff are nice and dedicated. The hotel is well located all can be accessed by walk. Seven eleven shop just at the door, sea, restaurant, terminal 21 mall, all are accessed by walk. Very good hotel, we recommand hardly. Price are much than correct.

The kids had a great time. The pool area is really nice and entertaining for the kids. A big thanks to Gap for his attentiveness to and attitude towards all the children. The rooms are a little small, but adequate. Breakfast was the usual buffet you get everywhere. Location is good. Would stay again.