ibis Muenchen City Arnulfpark 2 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.6/5 2.413 görüş

En iyi fiyat
garantisi
ibis Muenchen City Arnulfpark - Image 1
ibis Muenchen City Arnulfpark - Image 2
ibis Muenchen City Arnulfpark - Image 3
ibis Muenchen City Arnulfpark - Image 4
Arnulfstrasse 55, 80636 MUNICH, Germany

Açıklama

Otel ekstraları

  • Just 1.1 miles (1.8 km) from the main train station and 219 yds (200 m) to the tram

  • 204 air-conditioned rooms, including 96 twin rooms

  • Buffet breakfast with homemade pastries

  • Spend the night at the ibis and the day at theNovotel next door

  • Fresh waffles for breakfast and paninis available as a snack from the 24-hour bar

Konaklama olanaklarımız

Otelin konumu

ibis Muenchen City Arnulfpark

Arnulfstrasse 55
80636 MUNICH
Germany

GPS:48.145354, 11.53984

Telefon
Faks +49 89 232493150

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Araba parkı
  • Evcil hayvan kabul ediliyor
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • %100 Sigara İçilmeyen Otel

RESTAURANT

Do you fancy lunch or do you want to end the day with a great evening meal? Then don't miss out on what's on offer at the Novotel Restaurant next door, just a short walk from our hotel.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.6/5  2.413 görüş

TripAdvisor Derecesi  4.5/5  1.005 görüş

İyi konum

Avis müşterileri puanı 4.5/5

Anonim Tek başına seyahat edenler - ALL için doğrulanmış yorumlar

Herşey çok güzeldi . Ama banyodaki gider kokusunun çözülmesini umuyorum

Dear Mr. O., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. I will gladly pass on your review to my team. Positive feedback from our guests in response to our daily efforts to provide excellent services is both rewarding and highly encouraging. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs General Manager

Service with(out) a smile!

Tripadvisor puanı 2.0/5

stephLDN16 TripAdvisor onaylı yorum

What a pantomime! This hotel really does not do service with a smile. The “fun” commenced immediately upon checkin. Apparently, booking and paying for a twin (i.e. 2 beds room) weeks in advance does not actually cover 2 persons staying in that room. Accor policy is to charge “per person”. As such, despite paying almost EUR 600 in advance we are presented with a further bill for EUR 70 (discounted as a “favour” apparently). Okie dokey, so we pay the surcharge. The room was well appointed and the bathroom was functional; however, the air conditioning was useless. Deliberately restricted by the property during a heatwave to, in my opinion, save the property money. Daily clearing became a chore, but not for the staff, just for ourselves as paying customers. Arriving back at the hotel after a long day exploring Munich we find our room has not been serviced by 17:30. Reception informs us that they need ‘a further hour’ (in other words until 18:30). It is made clear that this is not acceptable and the duty manger then rudely shouts that he will clean the room himself. Oh the burdens! Day 3 leads to an unsolicited email from someone claiming to be a manager basically absolving the hotel of any culpability for surcharges and very late cleaning (apparently this hotel allows itself until 18:00 to clean guest rooms, oh how generous and (in)convenient). On night 4 we find that we have been left no towels. The morning of checkout leads to a phantom charge of EUR 18 for a breakfast neither of us had! No explanation, no sincere apology, just a delay to our departure. The service issues are unfortunate as this property has much potential. It is well located adjacent to a tram stop and 5 minutes walk from an S-Bahn station. The HBF is but a 5 minute tram ride away. Rooms are functional but adequate (save for the atrocious “air conditioning”). In summary, I recommended that the senior management sort out the soft product, invest in some customer service refresher training, and understand that customers do not want their rooms cleaned well into the evening. Get it right and treat the customer with some respect.

Dear stephLDN16, I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in/check-out procedures. Sorry to also learn that our house-keeping and our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. Best regards, Jochen Fuchs, General Manager

Good hotel

Tripadvisor puanı 4.0/5

DIF1891 TripAdvisor onaylı yorum

Second time staying at this hotel. Perfect location near the central station. Larger bathroom than an average Ibis room. We heard nothing from our neighbors. Nice pillows in the bed. We didn't have breakfast at the hotel so can't say anything about that. I recommend.

Dear DIF1891, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Jochen Fuchs, General Manager

yetersiz kahvaltı, uygunsuz kıyafet ve yeteneksiz barmen

Avis müşterileri puanı 2.5/5

Muhammet A. İş - ALL için doğrulanmış yorumlar

Otelinizde ikinci kez kaldım, gerçekten konum olarak beni çok tatmin ediyor. Bu gelişimde de giriş günü karşılama vs. her şey çok güzeldi. Ertesi gün kahvaltıya indim ve biten ürünlerin yeterli hızda değiştirilmediğini gördüm. Önceki gelişime göre de çeşitlilik azalmıştı. 6 Temmuzda Türkiye - Hollanda maçını izlemek için lobiye indim. Akşam barda üzerinde kendini tanıtıcı herhangi bir şey olmaya (bence otelinizde çalışmıyor) kıyafetleri oldukça özensiz birisi vardı. Devre arasında kahve almak için 15 dakika beni bekletti. O sırada bir ödeme ile uğraşıyordu ve ne yaptığından hiç haberi yok gibiydi. Sabırla bekledim ancak bu denli beceriksiz bir insanın orada ne işi olduğunu da anlayamadım. 15. dakikanın sonunda kahvemi alabildim. Beni asıl şok eden bir taraf gol attığında lobide bağırarak dans etmesiydi. O noktadan itibaren otel çalışanı olmadığını anladım. Çok sık Münih'e seyahat ediyorum. İlk defa böyle bir durumla karşılaştım. Artık otelinizi kullanmayı düşünmüyorum. AccorAll otellerini bana ortalama bir kalite sundukları için kullanıyordum. Ancak bu şok bana uzun bir süre uzak durmamı söylüyor. Teşekkür ederim.

Dear Mr A., I would like to offer my sincere apologies for the problems regarding breakfast and bar staff. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Ibis München City Arnulfpark. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Jochen Fuchs General Manager

Great place to stay in Munich with great convenience

Tripadvisor puanı 5.0/5

PeterandLindaD Couples - TripAdvisor onaylı yorum

This is our favorite hotel in Munich and we have been returning here time after time. It is comfortable, with great breakfast buffet, and most of all, very convenient to anywhere in Munich. We always buy the day pass on public transportation and the tram (this time a bus) stop is right down the corner, which takes us to the center in minutes. It has an easy access underground garage, great advantage in busy city. We will return here again on our next trip to Munich!

Dear PeterandLindaD, Thank you so much for staying with us again. It is always our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us one more time. On behalf of my team, I would like to thank you for the top rating, and the positive remarks on our breakfast. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Jochen Fuchs, General Manager

ile iş birliği içinde TripAdvisor

Diğer web kullanıcıları otelimizi değerlendirmektedir

  • 968 görüş 9.1/10 Konum
  • 1.403 görüş 7.2/10 Oda
  • 1.148 görüş 8.9/10 Hizmet
  • 32 görüş 8.4/10 Wifi
  • 717 görüş 8.6/10 Kahvaltı
  • 712 görüş 8.9/10 Hijyen
  • 261 görüş 9.3/10 Otel Ambiyansı
  • 143 görüş 5.8/10 Yemek

Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Munich şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.