Mercure Charlestown bintang 4

Catatan tamu Avis (Peringkat ALL) 4.2/5 834 ulasan

Keistimewaan hotel

  • ALLSAFE certified

  • Swimming pool

  • Parking available

  • Early check-in/late check-out available

  • On-site dining option, Madison Kitchen + Bar

Hotel yang disetujui ALLSAFE

Lokasi hotel

Mercure Charlestown

109 Madison Drive
2290 CHARLESTOWN
Australia

GPS:-32.955011, 151.704792

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Swimming pool
  • Car park
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

MADISON KITCHEN + BAR

Join us at Madison Kitchen + Bar with our seasonal menu and peaceful garden and city views from our refurbished restaurant and large outdoor terrace. Madison Kitchen + Bar is a great venue for casual dining, group functions or that private business dinner

Akomodasi kami

Every one of our rooms offers complimentary high speed wireless internet capability. Additionally, every room can view on a 32 inch full high definition LCD TV, all digital and analogue free to air stations plus complimentary Foxtel channels

Take advantage of our Flight + Hotel offers

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Peringkat ALL  4.2/5  834 ulasan

Peringkat TripAdvisor  3.5/5  548 ulasan

Basic-very clean but don’t pay $$ for room rate or you won’t get any benefit. Food at dinner was excellent and pool

Catatan Tripadvisor 3.0/5

964olivia Couples - Ulasan TripAdvisor tersertifikasi

Positives-very clean, friendly and obliging staff, free parking at park the door, food at dinner-excellent! Accor membership discount used on food. Negatives-no lift, rooms are tired (no walk in bath-you step into bathtub for shower-dangerous for elderly or those with limited movement), Accor members DONT quite receive the same level of service as experienced at other Accor hotels (only 1 small bottle of water in room for 2 adults)-barista made coffee of a morning with breakfast was joy included (as an Accor platinum member I was advised it would be $4.50).

Only good thing is their staff!

Catatan Tripadvisor 3.0/5

Kookaroo86 Ulasan TripAdvisor tersertifikasi

I want to start by saying that Emily & Ryan at the front desk, are the saving graces for this place. This is the first of many trips we have coming up to this area and we won’t be staying here again. Initially, Emily found us a room at the last minute which was accommodating for our situation. The room smelt like fish and the television didn’t work. Emily came straight up and fixed it. Next, the amenities in our bathroom were empty. Emily again, fixed this. After two days, the room wasn’t smelling any better so Ryan was able to show us to another room which was great. The rooms are stale and need an upgrade, beds are uncomfortable. Fridge in room is ridiculously small. The only good thing to review here, are your front desk staff.

Great place for families

Catatan Tripadvisor 5.0/5

504tarah Keluarga - Ulasan TripAdvisor tersertifikasi

My children and I stayed overnight on 6 December 2022. We had a fabulous stay! The hotel was clean and airy, it smelt like fresh linen. The room was large, quiet and comfortable. The beds were super comfy, we all slept well. The bathroom was sparkling clean. We had dinner and breakfast in the dining room, both delicious. The staff were helpful and friendly, particularly Jake. My kids had a swim in the pool which they loved. No complaints, it was an easy and relaxed stay for a very reasonable price. Would stay again and whole heartedly recommend.

Service was great, but rooms and facilities very average

Catatan Tripadvisor 3.0/5

NattyjaneB Keluarga - Ulasan TripAdvisor tersertifikasi

Customer service from the reservations and check in staff was great - both first class. It was the room and facilities that brought my opinion down. The foyer looks lovely and what I would expect from a Mercure, but the room was very average and there are no lifts. The room was big enough, but the walls and decor seemed tired. It seemed no better than a 3* motel room. The room is for 2, but they only provide one armchair in the room. The TV was tiny - would say no more than 32". No lifts which was hard trying to get my luggage up and down the stairs (yes I know this is written on the website, however I was hoping I might have got a ground floor room, but unfortunately did not). Buffet breakfast was pretty basic...didn't have the variety of what I was expecting from a Mercure and the sausages were not good (my daughter who loves sausages could not eat hers). All in all, it wasn't a bad stay, however I just didn't see it as value for money at over $200 per night for their lead in room type. I usually love the Mercure brand, but was disappointed with this one unfortunately.

The hotel needs to kill cockroaches

Catatan Tripadvisor 1.0/5

Jet55508986669 Keluarga - Ulasan TripAdvisor tersertifikasi

Room 110 had lots of cockroaches, we had to ask to be moved to another room. The personnel did not seem to be surprised. Another room was cleaner but on the road side. The bathroom smelled bad. I certainly stayed in worse places, so this is not the bottom, but I did not expect this from Accor.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 229 ulasan 9.1/10 Lokasi
  • 634 ulasan 6.3/10 Kamar
  • 560 ulasan 9/10 Pelayanan
  • 27 ulasan 2.1/10 Internet
  • 315 ulasan 5.8/10 Kebersihan
  • 279 ulasan 8.5/10 Makanan
  • 145 ulasan 8.8/10 Sarapan
  • 127 ulasan 3.6/10 Fasilitas

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