Novotel Newcastle Beach bintang 4,5

We are Accor members and always stay at Novotel hotels, so we picked this as a 1 night stop over on the way to Queensland. It was our first time visiting Newcastle. We had requested a sea view but were told on check in that no family rooms have a sea view, which was fine but a little disappointing. The room was very large and spacious and this impressed us and had a double bed and 2 single beds. It had a table with 4 chairs and a really large spacious bathroom. We then realised that the room was a wheelchair access room hence the large space to accomodate wheelchair access. We would have preferred this be kept for someone who really needs the wheelchair access. The room was very tired, walls were marked, power point was covered with black tape, the bedside table drawers were all marked. You could not see out of the windows because of the salt scum as well. There was massive carpet stains in red and I joked with the kids that someone was shot on the floor, that’s how big the stains were. The breakfast was included and was a buffet, we got there at 0630 when it opened and unfortunately the pancake machine was not working until we finished breakfast as the chef had not filled it. Emma making the coffee was lovely and friendly and the coffee was nice, the selection of foods was very basic and they were not fully set up and forgot to put out a few things like butter and bowls. It was just the little things that was disappointing, like the hand sanitiser in the lobby next to the elevator was empty, there were no cups for the water dispenser in the lobby, the lobby staff weee not the friendliest. Unfortunately we will not be returning to this hotel should we return to Newcastle.

This hotel is the best location in Newey. It’s comfortable, spacious and clean . The staff make you feel welcome from the moment you arrive and make everything so easy . Housekeeping staff are fantastic too . The beds are beautiful and you can open the window for fresh air . Love staying here !

Incredibly overpriced for the state and type of room. Room was basically clean but had goodness knows how long of dirt ingrained, thick layers of dust, terrible smell from bathroom drains, mould in shower grout. Coffee pod machine provided but getting a refill on pods was near impossible. The bed so old it bowed in the middle. Breakfast was so average that although we had it included in our stay we ate out every day

Great hotel, the location is fantastic opposite the beach and in the lovely Newcastle east neighborhood. The rooms are clean and comfortable. Only downside is the facilities are not clear in terms of what you can and can’t use - such as the spa. A resident had to let us in.

totally overrated !! Room not clean, stains on floor, phone not working, tv almost falling off.breakfast not worth the money, placemat dirty, chairs worn, outside chairs with bird excrements, green tea only on urgent demand two days in row. want to know more ??