Mercure Hyderabad KCP 4 estrelas

Compliments to your excellent staff service by Mr Sai Kumar. He has been most kind and exercised great patience and acted most responsibly. All these overwhelmed other hotel's shortcomings. You have a great and valuable staff in your team.

i requested for early check in, which the front desk manager tried her level best to get me the room 2 hrs before standard check in time, food is bit pricy but accor plus membership was a good rescue, room view was not that great though requested for city view but could not get it as hotel was sold out & was not a big matter of concern,surely gonna stay again in future visits.

As my company provided reservation but when i enquired about my check-in but they said that my name is not there and unable to check-in. The email which was sent from your end is in spam so immediately i wrote an email and got an auto reply that - Action will be taken in 2 hrs but nothing happend till now.

Service was excellent. Room was good and comfortable. The view from the room window was a dilapidated building. Rooms facing the lake are likely to be better. Food was good with some change on each of the six nights we stayed.

Excellent option for business travelers in the heart of city. Lavish breakfast with lot of variety is hallmark of stay here. Competitive prices means light on pocket too. Would definitely recommend this property

1. stayed in room no 510 in which water is clogging like a pool in wet area of bath. 2. cleanness in the room is not proper especially in wardrobe area 3. linen and bath towels are old and fealty 4. ac is not working properly in early hours 5 .food and hospitality is good in restaurant appreciated

I am very impressed with the little details that the staff have done to make my trip a memorable one as a returning customer. Special compliments to Abinash and especially Aditya for taking great care of me each time i return back to the hotel from business meetings. After getting a late check out on my last day at the hotel, Aditya stop me when i returned back from a meeting so that he can revalidate my key card to avoid any inconvenience for the entry back to my room. Also special thank you to the house keeping team making up my room at level 6. Always greeting me with a smiling face and even asking to make up my room on my last day. Really welcoming!

Ambience is good. Staff behaviour is responsive. We felt the In-room dinning cost is little on the higer side. Especially, when there are many hotels around in the area, your cost would just push guests to look outside instead of opting for in-room dinning. Room switches are bit confusing. Please have the rooms checked for TV and TV-remote, before assigning, we had some issues early and then they quickly rectified. Staff at Breakfast was quick and responsive. thanks

Check in- was smooth and the staff was outstanding. Breakfast- Good and hearty indian and western breakfast options. was happy to find healthy gluten free options Room- was given an upgrade to an eco sustainable room. was superb!! But the aircon needed attention. room dodnt get cool enough and we slept uncomfortably!!

Nice place and friendly staff .... they made me feel like I am at my house just relaxing and everything was sorted to my room and even the checkin process was hassle free within minutes I was into my room

good location with metro nearby,food was good,enjoyed the buffet breakfast.service was good.nice view of tank bund at night..very convenient for shopping with many malls nearby.nice place to stay with family

Only 1 night, but my second time in this hotel. A pleasant stay: very kind staff at reception desk, nice and comfortable room, excellent restaurant. Certainly it is a safe value when searching accomodation in Hyderabad. I will come back for sure.

Very central hotel with good facilities and very kind staff. Very close to elevated metro with is a very efficent transport system. Just one bad thing, it smelled tobacco in the bathroom eventhough I wasa in a non smoking area.

The location & room was good. The centralised Aircondition was noisy. Forgot some personal belonging in the room. It was returned but, after considerable follow up. The shoe Shine m/c should be visibly placed. The breakfast spread was good & delicious. The staff were courteous at restaurant. The Check in & out was smooth.

very good location for rooms , also jain food are very testy and good suggestion by staff for jain food. my suggestion is to make morning breakfast is very options for jain person. easy to connect city from hotel.