Mercure Hyderabad KCP 4 estrelas

I had the opportunity to stay at this hotel for 8 nights recently and it was probably the best stay at a hotel I have ever had. I travel a lot and this is the first time that I have felt the service was well above the norm. The team at the front desk: Shristi, Abhishek, Ganesh and team made me feel welcome even though I arrived at 430am in the morning. Any thing that I needed was taken care of immediately and professionaly. The team at breakfast especially Manisha and Purender were awesome. By the 3rd day they knew exactly what table I preferred, how I wanted my coffee, eggs and other breakfast items. The breakfast buffet has lots of variety and something for everyone to enjoy. The banana bread is super yummy. The roof top deck bar/restaurant is really nice after a long day work with good food, a lively atmosphere and a fun dj wtih good music. The views of the city are spectacular from the rooftop. Lastly, this is the first time any GM at a large hotel actually made the time to connect with the hotel guests. Mr Shah would actually personally walk around the restaurant at breakfast and check in with each guest to make sure that their stay was pleasant to and to their expectations. I have never seen that in any other hotels I have stayed at. This was my first time in India and I was a bit worried about using the autos, random taxis or Uber - however the hotel cars and drivers were always available for hire for the hour or a full day at a very reasonable cost. The drivers Kareem and Aslam are super friendly, caring, knowledgeable and also trustworthy. THANK YOU to the team for making my first visit to India so pleasant, welcoming and fun. I would definitely recommend a stay at the hotel.

It's a home away from i visited this in September and it was unforgettable experience for me the hotel staff was so courteous and helpful in every way possible.the person in the hotel staff i meet chandu really helpful.The rooms are spacious,the bathrooms wear neat and clean. Coming to food quality,it was superb and delicious.there Chef santhosh was fantabulous tq🥰😍🤗.

Being a frequent customer either for terrace or caynine restaurant , i personally enjoy the freindly and homely experience i get when i am there . the staff memebrs at front end mostly know me now by face i guess hahah. Few of the staff members whome i always come across is Mr Purender , Karthik , Pavan, Manisha and Chandu . they all make me and my family feel confortable and give their best professional customer service . ireespective of how busy they get at times when its crowded , one of them always make sure that we are getting attended in time . its one of the reson i never go for any other option for my relaxing . the newly opened DJ platform really has enhanced the looks of the terrace .the set up is similar to the ones which are popular in the city , but one thing is lacking is that its out reach to the potetial visitors as there is no signage , nor any promotion of what so ever nature. the passer by cannot guess that there is such a beautifulll ambience from the road side . heart of the city its located but still its out of knowledge to the ones who can come . people throng to other pubs and clubs on weekends and travel as far as gachibowli from the far other end or from city centre but the same thing is available in your place but needs good promotion and accesable to the potential yougsters and corporate parties . Its only my sincere suggestion as a regular customer to your property .

Thx every one my IDP consultancy event is successfully food is excellent Ashok and Mahesh and mitlesh take care of every thing service is excellent food is aswone chef Santosh thx biriyani is excellent .....👌👌👌

Beautiful service and nice served food and food is excellent 👍👍 my family enjoy the food.. mutton biryani, chicken tikka, chicken tikka, vadapav ,,👍👍👍 Special thanks for chef Gautam, srishilam, Nagaraju, Arun, yogesh ...