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Hotel Mercure Paris 19 Philharmonie La Villette 4 estrelas

Classificação clientes Avis 4.0/5 2.401 comentários

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+ 20 Serviços

Extras do hotel

  • Certificado ALLSAFE pela Bureau Veritas

  • Quartos Family espaçosos para até 4 pessoas

  • Hotel próximo a transporte público, em frente ao Zénith

  • Estacionamento privado com acesso direto ao hotel

  • 17 salas para seminários, incluindo 9 com luz natural

Serviços no hotel e nas proximidades

Check-in a partir das 15h00

Check out até as 12h00

Serviços pagos

Serviços e informações práticas
  • Wi-Fi/Acesso à internet
  • Estacionamento
  • Acessibilidade para pessoas com mobilidade reduzida
  • Animais de estimação permitidos Serviços pagos
  • Serviço de babá mediante solicitação Serviços pagos
  • Hotel 100% não-fumante
  • Climatizado
  • Idiomas falados no hotel
  • Recepção aberta 24 horas por dia
  • Check-in antecipado/Late check-out Serviços pagos
  • Lavagem a seco / Ferro de passar
  • Câmbio
  • Mensageiro
  • Concierge
Alimentação
  • Café da manhã Serviços pagos
  • 1 Restaurante(s)
  • Máquinas de bebidas e snacks Serviços pagos
Lazer e atividades
  • Academia
  • Serviço de babá mediante solicitação Serviços pagos
Serviços de negócios
  • 17 Sala(s) de reuniões
  • Hotel de convenções
  • Business center de auto-atendimento
  • Serviço de cópia/impressão disponível

Localização do hotel

Hotel Mercure Paris 19 Philharmonie La Villette

216 Avenue Jean Jaures
75019 paris
frança

Tel: +33144841818

Fax: (+33)1/44841820

Check-in a partir das 15h00

Check out até as 12h00

  • PORTE DE PANTIN :  PC2-115 PORTE DE PANTIN

  • PORTE DE PANTIN :  5 PORTE DE PANTIN

  • TRAMWAY :  T3 bis PORTE DE PANTIN

  • De avião

    CHARLES DE GAULLE A 20 km / 12,43 milhas

  • De trem

    GARE DU NORD A 3 km / 1,86 milhas

GPS:48.8889580678, 2.3940970661

Nossas acomodações

Aproveite o conforto de nossos espaçosos quartos Classic ou desfrute da experiência de nossos quartos Privilege, em andares mais altos. Com grande conforto, elegância e equipamentos upscale, eles incluem Máquina Nespresso, roupões, chinelos e refrigerantes grátis. Nossas suítes também estão à sua disposição, oferecendo uma área de estar com sofá para um momento de relaxamento, e uma área de quarto com camas upscale

Nossos restaurantes e bares

L'Entrepôt

Tipo de culinária: Francês

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 17

  • Tamanho máximo: 270

  • Capacidade máxima: 230 pessoas

  • Capacidade máxima para banquete: 100 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Hotel Mercure Paris 19 Philharmonie La Villette

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.0/5

2.401 comentários

Classificação no TripAdvisor 3.5/5

1.000 comentários

Good Stay during Lockdown

Classificação TripAdvisor 5.0/5

sailgirl Business - 04/12/2020 Avaliação certificada TripAdvisor

For anyone with business at the Philharmonie de Paris or anywhere in that vicinity, this hotel is your best bet. Also, being located just a few steps from the Metro you could be in the center of the city and all its sights and attractions quite easily and inexpensively in about 15 minutes. The room I had - upgraded to a suite - was huge, well appointed and thankfully with many electrical outlets available for charging various devices. Wifi was free, fast and reliable. Shower was good with decent water pressure and ample hot water. Due to covid restrictions and measures, service was limited - no daily housekeeping - but fresh towels were provided upon request and for longer stays, we were offered the option of switching to a clean room mid-week. Breakfast was brought to the room by pre-arranged time and though simple - yogurt, fruit, croissant, cheese, fruit and coffee - it was filling enough. Traveling to Paris for business during a stringent lockdown was made as seamless as possible by the friendly and extremely helpful staff.

Nice stay

Classificação TripAdvisor 3.0/5

mstevo7 27/02/2020 Avaliação certificada TripAdvisor

Room was big, arrived early and the room was available so we could drop off our backs which was nice. When checking out, we were able to leave the bags behind the desk and go out for the day. This was very handy. The only disappointing bit was there was no wifi for the weekend.

good

Classificação TripAdvisor 4.0/5

P B Family - 17/04/2019 Avaliação certificada TripAdvisor

a little bit out of the centre but ok for the Philarmonie and the Touthankamon expo. Therefore the hotel was full of Asian tourists and students, making a very noisy hall and disturbing the lifts. Staff is friendly and pro.

Great Location, some staff were rude, even when spoken to in French

Classificação TripAdvisor 3.0/5

andrewlR9833DY Family - 27/02/2019 Avaliação certificada TripAdvisor

A great location, had a problem with the sofa bed so changed rooms. Second room only had 1 bathroom instead of 2 and we had to ask 3 times for the sofa bed to be made up. Beds were very firm and the pillows were memory foam, which made them very hard and uncomfortable. One of the barmen was particularly rude, even when my daughter spoke to him in French, and he served the food and drinks in quite an abrupt manner. Most of the reception staff were helpful. The location however made up for the problems, as it is so so near to the Metro for visiting central Paris, so we would possibly try it again sometime

I have only one complaint

Classificação TripAdvisor 4.0/5

Monse F Solo travel - 31/10/2018 Avaliação certificada TripAdvisor

I usually stay at mercure hotels, usually the attention is rather good although this hotel seems somehow retro to the rest I've stayed in, my only complaint was that the printer in the guest computer area wasn't working and I had to send some personal documents to an email so the guy at the front desk could print them for me, my only hope is that he deleted them afterwards since they contain sensitive information.It was the only thing that really bothered me.

Weekly tay

Classificação TripAdvisor 4.0/5

kimcl2017 Business - 29/10/2017 Avaliação certificada TripAdvisor

Friendly staff. Already mentioned but again, no sign of improvement. Very poor wifi. Completely useless. A shame because all other services are not bad. very long wait time at the restaurant. ok food but be ready for the wait.

Excellent.

Classificação TripAdvisor 5.0/5

Babacar D Business - 26/03/2017 Avaliação certificada TripAdvisor

It was very nice and l really enjoyed my trip to Paris.In the room everything was top and l love to stay in this hotel because the services were excellent.Next time l will advice my friends to stay there.

Value for Money

Classificação TripAdvisor 5.0/5

I V Couples - 11/02/2017 Avaliação certificada TripAdvisor

Easy to reach the city center through metro line 5 and rooms much more spacious compared to hotels in the city centre. Located at the Parc the La Vilette to ideal for conccerts in the area. Nice dining opportunities in the area close to the hotel.

Dear Guest, We very much appreciate your comments regarding your stay at the Hotel Mercure Paris 19 Philharmonie La Villette. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Charlotte FOSTER Front Office Manager

really high standard hotel

Classificação TripAdvisor 4.0/5

23gillk Business - 24/11/2016 Avaliação certificada TripAdvisor

Having just come from another Mercure in the centre of Paris I was very pleasantly surprised when I opened the room door. Very big and comfortable room with big bed, armchair, dressing gown and slippers and great bathroom and facilities including an amazing view of the new Philharmonie Concert Hall. Friendly staff and no £50 deposit required on arrival. Completely the opposite to the other Mercure I'd left that morning! Only slight downside was there is no room service at this hotel. The bar and restaurant is downstairs and run separately to the hotel.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Charlotte FOSTER Chef de Réception

Super weak WiFi at this hotel, constantly kick you out from network

Classificação TripAdvisor 3.0/5

dondonibubu Friends getaway - 06/10/2016 Avaliação certificada TripAdvisor

The hotel is ok with no problem except WiFi is super weak and constantly kick you out of network, so I over used my data plan accidentally (wasn't aware of it until AT&T contacted me). This hotel doesn't offer WiFi for purchase so I am stuck with bad WiFi throughout my entire stay.

Dear Guest, Thank you for taking the time to share your feedback. We apologize for the wifi connexion and we hope to welcome you back to our hotel very soon. Sincerely, Charlotte FOSTER Chef de Réception

Horrible Hotel: Old and Dirty, Poor Experience

Classificação TripAdvisor 1.0/5

Departure92683 Family - 27/07/2016 Avaliação certificada TripAdvisor

Horrible Hotel: Very Dirty Room (No changes of linens during my 6 nights stay) (Very Smiley In-Room refrigerator) Facilities are old, very poor WIFI reception Staff of Reception with poor English standard (? pretended) (Remarks: I booked the room with breakfast through accor.com official homepage. However, during my check-in, I was told that breakfast was not included. I needed to waste ~ 15minutes to prove that breakfast was included in my package. However, at the time of check-out, I needed to waste another 15minutes to certify that I had already paid for the breakfast!!!)

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Villette. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Charlotte FOSTER Chef de Réception

Stay during 6 nights

Classificação TripAdvisor 4.0/5

asmenon777 Family - 26/05/2016 Avaliação certificada TripAdvisor

This hotel is very well spot, near many restaurants, shops, farmacies, metro and have a group of employes well prepareted to receive guests. The breakfast is so good, with many chooses. I would like to point outalification to The Manager Charllote. She had doing a special behavior for me and my wife.It was wonderful !!!!

Dear Guest, Thank you so much for your comments regarding your stay at the Hôtel Mercure Paris La Villette. It is always a pleasure to receive positive feedback. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Yours, Charlotte FOSTER Front Office Manager

Not worth the money

Classificação TripAdvisor 3.0/5

PedroLageCa Couples - 08/04/2015 Avaliação certificada TripAdvisor

At check-in, receptionist forgot to give us the "welcome gift" that was included in the package. At the room, floor (carpet and toilet) looked really dirty (maybe it was clean but with those long lasting spots). The weather was cold and A/C was not powerful enough to provide a comfortable temperature. Personnel (except 2 people) was not friendly at all and even aggressive ("breakfast buffet will be removed in 5 minutes!". Diner at the "Entrepot" restaurant was not good.

I am sorry to read your comment, it does not reflect the quality of service we deliver every day. Please accept my apologizes, be assured that corrective measures have been made and I really hope to get the opportunity to welcome you back in Mercure hotels.

reasonable price

Classificação TripAdvisor 3.0/5

sslee2310 Family - 29/12/2014 Avaliação certificada TripAdvisor

a little apart from center of Paris. Good access from outside of Paris. It is difficult to recommand this hotel. cause of alittle cold, air vantilation system did not work well. good price to stay one night, just sleep. this hotel can be considered. a part from center of Paris but, I can be good access to go to West coast.

Thanks for your opinion. We wish you a beautiful stay at Mercure

Very unpleasnt experiance

Classificação TripAdvisor 1.0/5

Mark B Family - 01/09/2014 Avaliação certificada TripAdvisor

Booked a two night stay with my daughter. The hotel looks run down and in need of a major refit. Not what I was expecting from a 4 star rated hotel - would hardly rate it as 3 star. I thought we had booked with breakfast included so we gave our room number and was shown to a table. After getting a bowl of cerial and a glass of apple juice the waitress came back and said that we was not down as having breakfast and said that we would be charged 30 euros! We went to the recieption desk where we were told that my booking only included breakfast on the second night! I don't know how they worked that out? After much argument they reluctantly agreed drop the 30 euro charge as long as we didn't have breakfast the next morning. So the only food I had was a mouth full of cerial and half a glass of apple juice. The staff tried to make me feel that it was my fault and I should be paying them the extra 30 euros! This is not how I expect to be treated after the very high price I had paid for this room. We did not even get the Mercure City Pass that was promised with the booking - the staff claimed to know nothing about it. Very dissapointed and this incident spoiled our whole trip. I certainly will not chose to stay with Mercure again.

Dear Costumer, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Accor network. Yours sincerely, Katia BELMONTE - General Manager

Good place to sleep

Classificação TripAdvisor 3.0/5

Eurico1958 Family - 15/08/2014 Avaliação certificada TripAdvisor

The hotel it's ok but the neighbourhood is a bit scary. However is very close to a metro station and just in front of La Villete Park with a lot of cultural attractions. The room is very good and the staff very friendly. A bit pricy.

Dear Guest, Thank you for having taken the time to give us your views on your stay in our hotel. In fact, we are located just in the front of the "Zenith", "Cité de la Musique", and "Cité des Sciences". My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours Sincerely, Katia BELMONTE - General Manager

massacre

Classificação TripAdvisor 1.0/5

381maciejf Family - 25/07/2014 Avaliação certificada TripAdvisor

Hotel advertising photographs 20 years ago. The walls in the rooms are dirty, the equipment is destroyed, the doors in cabinets falling off. The rooms need urgent renovation. The elevators broke down several times during my stay. About six in the morning woke us up alarm sirens roar because of defects in the alarm system. At breakfast constantly missing plates and spoons. This is the worst hotel I've been to Paris.

Dear Guest, Thank you for taking time to give your review and I am sorry that this incident does not reflect the quality of service we deliver every day. Please accept my apologize and I hope to have the possibility to show you in a future stay the exceptional nature of this situation. In fact, we renovate our rooms gradually to satisfy the greatest number of our customers. Hope to keep your confidence with Accor Hotels, Best regards, Katia BELMONTE - General Manager

Pricey

Classificação TripAdvisor 2.0/5

Benjamin R Business - 22/06/2014 Avaliação certificada TripAdvisor

Very expensive given the location in Paris North, Breakfast is at 18 €, magnetic room keys do not work well. I was there for a conference and many attendees chose to spend the night at Timhotel Gare du Nord, for price reason and company's policy.

Dear Benjamin, First of all, thank you for taking time to share your opinion following your stay at Mercure Paris La Villette. It is unfortunate that the price was not your expectation. The restaurant propose differents breakfasts formules from 8.50€ to 18.80€. Note that the Favorite Guest card can enjoy many advantages over Accor hotels (discount on your nights and so many other benefits). Do not hesitate to consult the Accor Favorite Guest page to discover the many benefits. http://businesstravel.accorhotels.com/hotel-cms/gb/offers/fiche-offer-410.shtml We thank you to have reported that your key doesn't work very well, please accept our apologize. The magnetic card could not work well if you leave it nearby a mobil phone (electromagnetic). However, we hope that you have spent a nice stay. We look forward to welcoming you soon in Mercure. Kindest Regards, Katia BELMONTE - Directeur Général

Ordinary business like hotel

Classificação TripAdvisor 2.0/5

ShreeMoorthy Family - 24/05/2014 Avaliação certificada TripAdvisor

Family of 4 (2 kids 10 and 6 years old). Room was big enough. Breakfast was OK. The only thing was that we had a 7:00 am train and needed breakfast at 5:30 am... even though we gave them 2 days notice, they could not arrange... in fact they did not even try to arrange breakfast. They asked us to go to the local store and get milk to store in our in-room refrigerator. So, we checked out that morning WITHOUT any breakfast. Not even a glass of warm milk for the kids. They forgot that they are in the SERVICE industry. How much would it have taken them to do a "brown paper bag per person" breakfast? A banana, 1 muffin, 1 croissant, and have microwave heated milk? They need to travel to other countries in Asia / India to understand what service means. Pathetic.

Dear Guest, Thank you for taking time to give me this review and I am sorry that this incident does not reflect the quality of service we deliver every day. Please accept my apologizes and be assured that corrective measures have been made and I hope to have the possibility to show you in a future stay the exceptional nature of this situation. Kindest Regards, Katia BELMONTE - General Manager

May be a one off

Classificação TripAdvisor 2.0/5

pradipdip Family - 09/05/2014 Avaliação certificada TripAdvisor

This may be a one off experience but during my stay the safety locker got locked out and their master key didn't work. Since it happened during the night we couldn't sleep since we were worried if our Passports were still safe. After a lot of escalation they finally got their technician to come back from his home and use some device to open. It ended well but we lost the whole night sleep and effectively ruined the next day. I don't remember them offering an apology since I still remembered my code and it was a Service issue with the safe that caused the issue. They most definitely didn't offer to compensate me for the suffering and ruining my next day due to lack of sleep. A defective shower almost got my children burnt due to sudden surge of hot water.

Dear Sir, We would like to thank you for your review regarding your last stay in our hotel. We regret that you have a bad night and to wait to get a techician to open your safe deposit box at the middle of the night. At 1am on your request, our front office manager contacted you and indeed the technician director intervened to resolve this inconvenient. We warned the service concerned about the temperature of hot water, we apologize for the inconvenience and hope that your children are well. I am sorry that on this occasion that we did not meet your expectations and I hope we do have the opportunity to welcome you back. With Best Regards, Katia BELMONTE - General Manager

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