Pullman Magenta Shores Resort 5 sterren

Outrageous pricing for drinks. Was charged $5 for a small glass of Sprite which was half filled with ice. Sprite was from a 1.25L bottle so likely they charging close to $50 a bottle. Outright greed and never returning. The two bar staff, one pouring and one taking payment, appeared totally uninterested. Very disappointing.

Absolutely disgraceful and rude condescending service. Booked a studio room only to receive a phone call 2 hours before check in that the aircon isn't working and it won't be working for the duration of the stay. They couldn't move us to a different room due to the hotel being at capacity apparently. Eventually offered $50 food and beverage credit for the first night, a few extra old fans were also offered with a move to a different room the following day. Upon arrival we were told the room isn't ready and we would receive a call when it was ready. At 3.25 still no phone call with check in being 3pm. Reception was rude and when questioned why no call was received was told 'we are unable to monitor what's happening and we are busy'. Don't promise something you can't deliver. On top of this all, when we wanted to open the sliding door for some air and ventilation whilst in the room after dinner the security door didn't lock. Couldn't contact reception of course as they close at 10pm and we discovered the lock wasn't working after this time, unable to resolve the safety/security issue as no other room is available regardless. We pre booked breakfast however we were told we might need to sit at the bar stools out of the breakfast area as the restaurant might not have any tables left. Why advertise breakfast as 7-10am when you need to prebook a table apparently? Have never experienced this at other hotels. Will never stay at Pullman Magenta Shores again. After staying a few times over the years the hotel and service has dropped dramatically.

The original booking resulted in a massive overcharge by the hotel, pre paid breakfast rates were wrongly charged, this was corrected at my request and overcharge refunded. On arrival, room was not ready at the guaranteed time, a room upgrade was given but still over an hour delay to move in. Staff levels and their skill level was poor, any service or meal requests were very slow. Major problem occurred in the restaurant when staff claimed we had not paid in advance, highly embarrassing and disrupting. Seeking to correct their mistake we met disbelief and rudeness, eventually we were able to speak to a manager who was able to identify the company’s error. Was very hard to get service in restaurant and bars due to poor staff levels and delivery very slow. We stayed at peak time and paid peak tariff, so expected value for money which was not delivered. Did not receive any housekeeping services throughout the 4 day stay. Property and service did not meet expectations

This Pullman resort has always been our preferred accommodation in this area, their villas were great and easy to access, you can just park your car right in front of the villa, we got everything we need to cook here and it is just about 7 minutes drive to The Entrance.

I’m really disappointed with my recent stay at Magenta Shores Resort. The location and amenities have potential, but there were several issues that made our experience far from enjoyable. Firstly, we requested a late check-out, which we were sadly denied. We were told that the owner of Unit 72 needed to come in to do some work. Fair enough, but surely he could have chosen a day when the unit wasn’t booked? It felt inconsiderate and added unnecessary stress to our last day. the receptionist did not follow up with the matter. On top of that, the couple who own Unit 70 were incredibly intrusive. The woman was constantly peeking through the fence at us, which was uncomfortable. She even came around to ask if we were owners or renters, and then told us to remove our towels from the balcony because it faced the golf course. Apparently, we should have read the manual (which is news to me because we didn’t realise towels were a violation of the rules). It just felt overbearing, and I honestly don’t think we deserved this kind of treatment. Our Buffet breakfast experience wasn’t any better. I went through the effort of booking a table for five and specifically requested a particular table for the next morning. The lady I spoke to seemed understanding, especially since weekends can get busy. However, when we arrived, we were told that the table I’d requested was given to another group of six. She sat us on a table of six insterad, Why? Apparently, her justification was that a group of six needed a larger table than ours (which was for five). It’s baffling because, if that’s the case, why not give the six-person group the table for six, and reserve the table for five for us? The whole situation just didn’t make any sense and left us feeling frustrated. All in all, I expected a much more relaxed and enjoyable stay at Magenta Shores. Between the late check-out issue, the intrusive neighbours, and the dining mix-up, it was a lot of little things that added up to a disappointing experience. I’m not sure I’ll be returning back at all. The staff need a costumer service training urgently.