Mercure Kooindah Waters Central Coast 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.4/5 789 beoordelingen

Beste prijs
garantie
Mercure Kooindah Waters Central Coast - Image 1
Mercure Kooindah Waters Central Coast - Image 2
Mercure Kooindah Waters Central Coast - Image 3
Mercure Kooindah Waters Central Coast - Image 4
Kooindah Boulevard 40, 2259 WYONG, Australië

Omschrijving

Extras van het hotel

  • Championship-golfbaan, binnen- en buitenzwembaden, tennisbaan, fitness en kinderspeeltuin

  • Alle kamers met privébalkon of -terras

  • Vergaderruimten en evenementenfaciliteiten

  • Gratis parkeerplaats op het terrein

  • Kamers met Kingsize bed en appartementen met 1, 2 en 3 slaapkamers beschikbaar

Onze accommodaties

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Hotel locatie

Mercure Kooindah Waters Central Coast

Kooindah Boulevard 40
2259 WYONG
Australië

Gps:-33.282806, 151.440582

Telefoon
Fax +61 2 4355 5700

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Zwembad
  • Parking
  • Huisdieren niet toegestaan
  • Pendeldienst
  • Restaurant
  • Rolstoeltoegankelijk
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • Vergaderzalen
  • 100% niet-roken accommodatie

KARINYAS RESTAURANT

Restaurant Karinyas heeft een à-la-cartemenu bestaande uit moderne gerechten gemaakt van verse, lokale producten. Het is dagelijks geopend voor alle maaltijden, biedt uitzicht op de mooie golfbaan en heeft een uitgebreide wijnkaart, met ook lokale wijnen.

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Meer informatie

ALL beoordeling  4.4/5  789 beoordelingen

TripAdvisor score  4.0/5  846 beoordelingen

Roach motel, dirty filthy outdated, should be shut down in reality

Tripadvisor-waardering 1.0/5

Al S Gezinnen - Gecertificeerde beoordeling door TripAdvisor

This place is ultra filthy and the rooms stunk like hell, there was mould everywhere, spider webs, dirty couches, dusty filthy furniture, ruined our family holiday with their photoshopped pictures, don’t be fooled there are much much better options out there

Dear Alen, Thank you for your feedback, and we’re truly sorry to hear that your experience was not what you expected. We take cleanliness and comfort very seriously, and we sincerely apologize for the issues you encountered during your stay. We want to assure you that we regularly have a professional pest control service to maintain the property, and while we are located in a bushland area, we do our best to manage the natural environment. We also take your comments regarding cleanliness seriously and will be investigating the concerns you raised about the rooms. Mould, spider webs, and dirty furniture are not acceptable, and we will ensure that these issues are addressed immediately. We understand how disappointing it must have been to feel that the photos didn’t reflect the actual experience, and we apologize for not meeting your expectations. Your feedback is incredibly important to us, and we will take the necessary steps to improve. Thank you again for sharing your thoughts, and we wish you all the best in your future travels. Kind Regards, Tim - Assistant Manager

Better options for the price!

Tripadvisor-waardering 2.0/5

Aret E Gecertificeerde beoordeling door TripAdvisor

Rooms were spacious but that’s about it. Queen bed mattress ensures you and your partner roll to the middle. No spare toilet paper? Surely you could add a couple instead of having to call house keeping every time! Oh and it may take “15-20mins so I can get you guys a bandaid cause I’m by myself at reception”. Place was fully booked so clearly you would have staff? Under staffed for breakfast. Consistent wrong coffee orders brought to the table…can’t find cups for juice so you need to go to the bar and grab mugs or glasses from there. Wait for eggs 20mins at a time. No omelette station. “Sorry, run out of cereal” (at 930am)?! No honey?! Reception advises NYE (31/12) you will get the Accor membership discounts (also called ahead 2 weeks prior with the same messaging)…clearly wasn’t the case for breakfast lunch or dinner…educate your staff to ensure there are no unnecessary arguments with other staff trying to do the right thing (discount applied for breakfast only as a compromise so thank you Tim!). Under staffed at the bar and dinner “service”. 0 service to your table except for dropping food off. At least the food (dinner) was good though - compliments to the chef. Pool area requires a tag to get in/out…security is good (granted for the pool) but each room gets 1 tag…doesn’t work well for families unless you’re all together. Pool area does not have any facilities either ie to buy drinks, food, water etc. You need to go to the main building for that. $6 for a can of coke (awesome guys!!). Recommend stocking up from Coles if you’re staying awhile. These might sound like 1st world problems but I’m sorry, you’re paying a premium for a “4 star Accor premise”…..1st world problems shouldn’t exist here…4 stars? Really?… PLEASE. Been to plenty Mercure hotels and other hotels under the Accor banner with “you get what you pay for”…clearly not the case here…this place was by far the worst experience…we will actively not recommend it…for the price we paid, we would have been better off staying at Sofitel in a major city over the NYE period. Won’t be back.

Dear Aret, Thank you for taking the time to share such a detailed review on multiple platforms. We genuinely appreciate all feedback, as it helps us understand where we can improve and what aspects of our service may have impacted your experience. We’re sorry to hear that your stay did not meet your expectations, particularly when it comes to the comfort of the mattress, amenities, and the breakfast experience. We always aim to provide great service and ensure that our guests feel comfortable, and it's disappointing to hear that we fell short in these areas. To clarify, the stars assigned to our hotel are determined by the range of amenities and services we offer, and we understand that these should be consistently delivered to ensure a positive experience. We will certainly review your concerns around the availability of toilet paper, the breakfast service, and the pool access tag system. We will also address the staffing and communication issues you mentioned to ensure this doesn’t happen again. Regarding the Accor membership discounts, we apologize for the confusion and any miscommunication from our staff. It’s always our goal to ensure that our guests receive the benefits they are entitled to, and we’ll be reviewing staff training to avoid future misunderstandings. We understand your frustration with the pricing, and we appreciate your suggestion about aligning our services to better reflect the experience and value provided. We will take your feedback into consideration as we continue to improve our offerings. Thank you again for your review, and we truly regret that your stay with us wasn’t the enjoyable experience we strive to provide. We hope you’ll reconsider staying with us again in the future, but if not, we wish you the best in finding accommodations that better suit your expectations. Kind Regards, Tim - Assistant Manager

Goed restaurant, fitness, sauna en zwembad. Rustgevende locatie. We komen zeker terug als we in Australië zijn.

Avis-klantbeoordeling 4.5/5

Irene Stellen - ALL bevestigde berichten

Goed restaurant, fitness, sauna en zwembad. Rustgevende locatie. We komen zeker terug als we in Australië zijn.

Geachte Jgj R., Glad to hear you enjoyed the restaurant, fitness center, sauna, and pool. It's great that the location added to a relaxing stay. We look forward to welcoming you back when you're next in Australia. Hoogachtend, Tim - Assistant Manager

Shortbhop and you are home……nicely rested!

Tripadvisor-waardering 5.0/5

auntynell Gecertificeerde beoordeling door TripAdvisor

Fabulous staff, great food and service and the loveliest serene evening overlooking the golf course and lake……what’s not to love about this hotel. It’s a fabulous little overnight when avoiding the peak hour traffic heading back into Sydney after a long drive from the north.

Dear Auntynell, Thank you for your lovely review. We are thrilled to hear you enjoyed a peaceful and relaxing stay with us. It is great to know that our staff, food, and service made your visit special, and the serene views of the golf course and lake added to your experience. We are glad we could provide a restful stopover on your journey, offering a perfect break before heading back into Sydney. We look forward to welcoming you back for another stay in the future. Kind Regards, Tim - Assistant Manager

Hotel in rustige omgeving maar absoluut geen vier sterren waard.

Tripadvisor-waardering 3.0/5

Nico P Stellen - Gecertificeerde beoordeling door TripAdvisor

onbegrijpelijk dat dit hotel vier sterren heeft, in Nederland zou zo een hotel niet meer dan twee sterren krijgen. Waarschijnlijk speelt er mee dat er 2 zwembaden zijn en een golfbaan aan grenst. De kamer incl. badkamer is echt uit de zeventiger jaren allemaal, een matig bed. Het is een soort resort met een stuk of 6 kamers per gebouwtje en als je dan op de andere 5 kamers een invasie van Chinese mensen krijgt die daar ook nog eens gaan koken dan ruikt jou kamer naar een Chinees restaurant. Ook het inchecken ging niet echt soepel dit heeft wel een half uur geduurd.

Dear Nico P, Thank you for taking the time to review your stay at the resort, we greatly appreciate your feedback. Safe travels and hopefully we have the opportunity to welcome you back again. Warm regards, Stephan

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 117 beoordelingen 9.6/10 Locatie
  • 462 beoordelingen 7/10 Kamer
  • 438 beoordelingen 8.2/10 Service
  • 219 beoordelingen 6.2/10 Eten
  • 167 beoordelingen 5/10 Netheid
  • 135 beoordelingen 6.2/10 Ontbijt
  • 5 beoordelingen 5.7/10 Strand

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Prijs vanaf, voor 1 nacht voor 1 persoon in de betreffende slaapkamerprijscategorie, exclusief aanvullende services, exclusief ontbijt. Het komt overeen met de laagste openbare prijs inclusief alle belastingen (Sommige belastingen kunnen worden betaald bij aankomst in het hotel (bijvoorbeeld toeristenbelasting) volgens de lokale regelgeving.) voor de betreffende accommodatie die op die dag op de website https://all.accor.com/ te vinden is, voor een verblijf van een nacht in de volgende 20 dagen. Variabel afhankelijk van de periode en beschikbaarheid. De prijs wordt pas gegarandeerd op het moment van de reservering. Alle reserveringen (in het buitenland) zijn betaalbaar in de valuta van het land waar het hotel zich bevindt. Alleen het bedrag, dat bij de reservering is bevestigd in de valuta van het land waar het hotel zich bevindt, is gegarandeerd. Er kan een schatting van de omrekening in uw valuta worden verstrekt, maar dit is niet contractueel. Op het moment van betaling kan uw bank u bankkosten en/of wisselkoerskosten in rekening brengen.