The Playford Hotel Adelaide - MGallery Collection 5 نجوم

We visit Adelaide every year for business and usually stay in five-star hotels. This year, we decided to try this one, but unfortunately, it turned out to be a big disappointment and is definitely not up to the standard of other hotels in the same category in the city. We stayed eight nights in a Junior Suite Studio: at first glance, the room seemed pleasant, but we experienced several issues: Poor climate control: when we arrived, the temperature in the room was 17°C and it wasn’t possible to increase it. Throughout our stay, we had to use an electric heater in the bathroom because the radiator was undersized, and without the air conditioning running constantly, the room quickly became cold. Lack of cleanliness: the carpet was never vacuumed during our entire 8-day stay. Combined with the outdated air conditioning system, this caused me asthma problems throughout the visit, while my husband developed a sore throat. Limited services: the room had no coat rack, the minibar was never restocked, and the bath salts for the bathtub were not replenished. Moreover, housekeeping was often delayed — several times, even past 1 PM, the room still hadn’t been cleaned despite my repeated requests. Unpleasant view: for a Junior Suite, we expected at least a decent outlook, but instead, our room faced the wall of the opposite building, which made the atmosphere feel closed and uninviting. Disappointing breakfast: for a five-star hotel, it’s truly embarrassing. The buffet is very limited, with hardly any dessert options, and the overall quality is far below what you would expect from a hotel of this category. I regret having to write such a negative review, but those who choose a five-star hotel do so expecting comfort, quality, and impeccable service. Unfortunately, this property falls well short of those standards.

I arrived at entrance on North Tce, arm bandaged up plus suitcase, couldn't open heavy door, no doorman or SIGN to say access to Reception is around the corner, local Member of Parliament whom I knew opened the door for me, then I was faced with 6 steps to get to Reception an older couple sitting nearby assisted me, I explained to reception I wasn't happy and s sign on North Terrace as well as Booking info ensures guests can locate easy access to Reception area Also steps to go up to breakfast buffet, don't expect an apology and a drink voucher for the struggle to get to check-in, when I mentioned a drink voucher I was asked if I was a member of Accor which I am, he told me I don't have enough Credits for a free drink, wrong answer to a woman with a fractured wrist struggling to get to Reception, oh a welcome drink was offered, help yourself to a cold chocolate drink from the dispenser! I mentioned I stay in hotels weekly who apologise and offer a voucher if there is a genuine complaint, I asked if there are gratis snacks in the minibar as some hotels do, told there is tea, coffee, water, I said The Mayfair has the best gratis items in their rooms! They took my case to room dumped it ,Not on rack, Disappointed

Do not expect to anyone to carry your bags? Especially evening time, do expect to drink 500mil water per day as the reception in evening will tell you we replenish daily for all rooms and do not expect anyone to change towers when requested. Worst is whoever is the manager in charge in the evening is the one you can complain to who only reply why? Do come in the morning not evening after 5pm

Request for more water Rakesh reply we replenish 2 bottles of 500ml every day so be prepared to drink 500ml per day? You can ask when run out, we did but never came. The bath tub water is stuck, ask for change of towels because water flow out bath tub never changed. Worst is when you carry many bags and ask staff for help to bring out trolleys, Rakesh and Ellie says already call but stand there, when confronted Rakesh came and say we already ask for help no one help with our bags. The worst hotel we ever stay in Australia in terms service because when I call and complain, Rakesh is the manager you can speak too and no apology from him about the whole incident accept what is the problem?

Absolutely loved this hotel. From the moment we checked in till the moment we checked out, the service was impeccable. The rooms are spacious, stylishly decorated and super comfortable. The bed was so comfortable I wanted to head to bed early just to enjoy it for longer. There is a nice gym with decent equipment and a small, heated pool. There is also a coin laundry in the basement, which is very handy! The location is also super convenient - very close to great shops and restaurants in the city centre. I also highly recommend the restaurant - Luma. Both breakfast and dinner were superb.