The staff were very accommodating and helpful from the initial booking to changing the date and all the way to adding another person. Nothing was too hard or difficult. The room was spectacular, comfy bed, plenty of space and of course the oversized bath that I just soaked away all my city stress away in. Breakfast was delightful every morning. The pool was nice and warm and the view was to die for. Loved staying here and would definitely recommend to anyone.

Staff were professional, polite and helpful

Beautiful location, lovely staff but need to make an effort to get the resort back to the standard it was precovid. Rooms are not cleaned properly for a 5 star resort. Bird poo everywhere on balcony and windows and fly screen were filthy. Lake is virtually empty and should be the same cost as garden view at the moment.

2 Bedroom apartment was spacious and comfortable. The resort has been upgraded since our last stay., back to Pullman standards. Staff extremely helpful, friendly and professional. We are looking forward to our next vacation at Bunker Bay.

Wonderful. Comfy beds, beautiful cabins, so clean, peaceful and beautifully positioned for taking advantage of the area. Friendly staff too. I would have given this hotel a ten if i had been able to have coffee with breakfast, but unfortunately too many people were unable to work the coffee machine out and the queue was not worth it. Hot filter coffee ready for pouring would have been great. Small gripe though and i would very definitely stay again and not hesitate to recommend to friends or family.

Great facilities and staff

Stayed for the week at Pullman Bunker Bay, we were amazed by the hospitality of their staff, our special gratitude to Brooke the Assistant Manager who patiently answered all questions (by phone) before we even decided to make a booking. Brooke also helped me with the booking and Brooke and team upgraded our room when they found out that this holiday is a special event and making sure we got room with washing machine + dryers, and prepared the Welcome Surprised treat! My husband arranged this holiday to celebrate my birthday and this is our last holiday in Australia as a couple (parents) because in the next couple of months-we will be Grandparents and would most probably holiday with family more. The resort was luxurious and had all the 5 star amenities, friendly and professional staff, beautiful view, it has its own beach and big heated outdoor swimming pool. Access to villas from the carpark is easily arranged as they have plenty golf buggy car to get people and luggage from the car park to the villas. We are amazed with our room upgrade and grateful that we got a full kitchen with stove and oven to cater hubby with his special diet.

We were contacted by Whatsup message and asked out check in time and I replied with 1400 hrs. I didn't receive a reply to this response. We arrived at 1410 hrs and were told 10-15 mins We waiting and waited . We were siting right in front of reception staff and didn't ask us is we even wanted a glass of water. My husband has huntington's disease and we desperately needed to get in the room so he could rest. All other customers were assigned rooms . I tried to get the attention of staff to get a glass so we could get a self serve water but instead the reception staff 'huffed off' and then unceremoniously dumped glasses by the water without giving us one. There was lots of hospitality staff wandering around the restaurant and they too ignored us. Eventually the keys to our room were dumped on us and again no apology. We were told to wait outside for the golf cart for a couple of mins another ten went by. Eventually it was after 3pm when we got to our room. Staff as a whole seemed disinterested and I feel it let the place down as it is a beautiful location. Could be Covid staff shortages were to blame but for us it was a treat to stay and we never normally would pay that sort of room rate . We have had better service at accommodation with a third of the price.

Stayed a few times over the years and this was as good as ever even under the circumstances of COVID and shortage of staff. They all were flat out but were doing their best to provide great service. Unfortunately, due to the lack of staff the restaurant was under manned and they were not taking walk in bookings -luckily we have pore-booked dinner which was great. We also had to leave a night early and had to cancel our last night after 2PM and check out early due to our daughter being very sick back at home. The manager did not charge us the cancelled night which was a pleasant surprise even though we didn't ask and didn't expect this. Would recommend to anyone to stay here - but book the restaurant ahead of time if you want to eat here as quite a few hotel guests were turned away on the night. Hopefully the world and staff shortages across the industry will normalise soon.

Very enjoyable staff very accommodating and pleasant, excellent location and facilities.. We have been many times so it would be nice if reception staff recognised that when we check in..also no one asked if we enjoyed our stay when we checked out which was odd..

Lovely location. More choices in restaurant menu.

We stayed for two nights. The team were very welcoming and helpful. The villa was clean and neat. Hats of to the restaurant staff we had good service overall. Very nice stay with a bonus of good weather

The location is excellent, just out of town, Beautiful beach - with white sand and unforgettable sunsets. The Dayspa is excellent and very good, and the staff was professional. The breakfast is always great and has a wide variety. The rooms are confirmed well for Families and couples. Great Kitchen. The clearing of the rooms and general services was excellent and of a high standard. I think they need something more for children - like a nature playground or basketball hoop on the tennis court. This is a very low-cost solution considering the patronage by Pullman. I also think they need to add a steam and sauna room to the resort and upgrade the day spa is a bit dated.

Bunker Bay lived up to the high standard of our previous stays at Bunker Bay with all staff being courteous and friendly and keen to ensure visitors were happy. The Bar staff were again knowledgeable of the various drinks visitors enjoy and their friendly personality and attentive. Whilst the dinner menu was extensive for the usual traveller, for a pescovegetarian, choices were limited. Breakfast provided an extensive variety and choices. We thoroughly enjoyed our time at Bunker Bay .

Outstanding customer service and excellent accommodation. I did submit a detailed survey response on 14 March. We felt the Resort is providing an essential community service, in these uncertain times by providing badly needed holiday respite for many people.