Like all vacations there are memorable moments both pleasant and unpleasant. Starting with the highlights I would say that the location is amazing. Being able to watch the sunrise over the ocean on the west coast or have a sundowner and watch the whales migrate or spend time on the beach with a pod of dolphins are experiences my partner and children will never forget. The rooms were large enough and clean enough with enough plates, utensils and cookware to get by for the week when we were not enjoying the restaurant or local eateries. The rooms were serviced and the pool areas were clean. We had a few meals at the hotel and the food was good and we received good discounts with our Accor plus Some things that detracted from the stay and affected our enjoyment was an apparent understaffing for breakfast on the first 2 days the buffet was consistently out of plates causing abnormally long queuing for the buffet even though it wasn't very busy on the Tuesday and Wednesday mornings. A few of the bar staff did not know how to make the drinks that were on the menu not just the mixed drinks that have been consistently on the menu for over a year but just regular chai lattes and coffee. 20 minutes to get a drink at 2pm when there is no queue made it difficult to justify a $26 cocktail that tasted completely different depending on who made it. Lastly, and was kind of irksome was we are members of the Accor Plus paid membership. This gives us a couple of stay plus options per year on stays that are 2+nights. We stayed 5 days and were not able to use both but were still content with the pricing as it was much reduced from standard. When booking we also booked the rooms to include breakfast and this was confirmed on our booking confirmation. When arriving at the hotel and not before this we were told that one of our breakfasts would not be included because we used the stay plus "free night" even though the night wasn't entirely free it was just discounted. Lastly, we could not use our dining discount on the King's Birthday and we understand labour is much more expensive on public holidays and this is explained on the website but all in all the discounts were good but the service was very slow Monday to Wednesday at lunch. All in all a 7/10 is a fair assessment of the overall experience and would recommend to others with some warnings. The paid membership made it more affordable and also more forgiving of our assessments. With a few improvements this vacation moves from just good to great or amazing!

From the minute we walked in my daughter and I were greeted by the lovely staff at reception. We had a studio room which was newly refurbished. Was very cosy. Right along the top in a quiet location which was my request. We came across a beehive on the path to our room and reported it for safety reasons. Peter the maintenance man was kind enough to come check it out. Had a few lengthy chats with him over our stay. Very kind man. We had breakfast every morning as part of our package and Davide and the crew were very attentive. Food was great. I did find the coffee expensive at $9.00. The gym is well equipped with two treadmills, one exercise bike, rower, cross trainer and hand weights. The weights machine was broken and had been tagged not to use. Hopefully this can be replaced. The pool was amazing. Very clean. The views to the ocean are incredible. Whale watching from here or the restaurant most mornings. Tennis court was good. Rackets and balls were a bit dated but still ok to use. Gardens and grounds were well looked after. Very clean and tidy. All in all it was a wonderful stay. This is our second time at Pullmans. Money well spent.

Really nice few days away. Will definitely book again.

I booked for a relaxing stay-cation and was woken both nights at 10.30pm with the restaurant emptying their bottles, then again the next morning with the garbage trucks emptying their bins at 5.45am. I understand both these services need to happen, but at these hours it wasn’t conducive to a relaxing stay. The restaurant made me wait over 15mins to order room service. I couldn’t order to my room because their systems were down to add credit to my room. When I did get my order, they forgot my drink, and after I reminded them, they brought me the wrong one. All very small instances, but they did add up to an inconvenient stay.

Party house in accommodation next door prevented good nights sleep, perhaps look at how bookings are accepted for groups of teens. There is no where to sit and enjoy a drink in the afternoon and early evening… felt like wining and dining in a military canteen. Snack menu late afternoon was a handful of nuts or full dinner service. For fun, can a manager eat at the restaurant and discuss quality… try a dessert. Inedible.

Our family has been returning for years when we need some indulgence and relaxation. The accommodation is luxurious, comfortable and stunning - set in one of the most aesthetically pleasing views and grounds in WA. Unfortunately ordering room service on the first night left a bad initial impression. Food was substandard for a resort of this esteem. Kids meals came with bland, plain grilled chicken and fish. I have never heard of a kids meal where the fish and chips or chicken tenders are neither battered or crumbed. We phoned to request a replacement and waited over an hour, by which time kids went to bed hungry. Surprising seeing as the buffet breakfast and fine dining at the Other Side of the Moon restaurant are fantastic.

We have been regular guests at Pullman Bunker Bay for some time, usually staying two to three times a year, and we have always enjoyed the beautiful setting and the standard of the resort. However, as an upmarket hotel, I do feel that some areas are starting to fall below the standard I would expect. In particular, I have noticed the gardens becoming increasingly neglected this year, with weeds throughout many of the garden beds. I mentioned this as feedback during our previous stay, but unfortunately there does not appear to have been much improvement. The garden directly outside our room was so overgrown with weeds that I actually ended up weeding the front section myself because it looked so untidy. The gardens are such an important part of the overall presentation of Bunker Bay, and when they are not maintained, it makes what should be a beautiful resort look rather scrappy and uncared for. We also had an issue with the outer cupboard door covering the fridge, which did not close properly. Interestingly, we experienced exactly the same issue with the room we stayed in during June, so it may be worth checking these doors more broadly as part of your room maintenance. This stay we also found the pillows quite lumpy and uncomfortable. In addition, the bed in Room 202 regularly made a loud “bong” or popping sound from the springs when moving during the night. It may be worth inspecting the mattress, as it felt as though it could be nearing the end of its useful life. These may seem like relatively small details, but the quality of the bed and bedding has a significant impact on the comfort of a hotel stay. We continue to return because we genuinely enjoy staying at Bunker Bay, which is why I wanted to provide this feedback. It would be disappointing to see the overall standard of such a lovely property gradually slip. For a resort positioned at this level, I feel greater attention needs to be given to these maintenance, presentation and comfort details, particularly when some of them have been raised previously.

Our 2nd time at Bunker Bay. The resort is great ....however, when a wedding is on and your room is adjacent to the wedding reception location AND you are not a guest at the wedding, thumping music until midnight was not appreciated. Certainly broke our "quiet getaway and wedding anniversary celebration..... Suggest to allocate these rooms to wedding guest in future :-)

good location, good rooms, simple breakfast and average services

Appreciate it’s not the hotels fault but power outage for most of Friday meant keys didn’t work and all the ice cream in our freezer melted. With 2 young kids solo parenting it was a bit stressful. Also tried to book dinner but no one answered phone - tried calling multiple times and requested a call back but no response. I booked online on Friday and Saturday we drove into town and ate at the local Chinese as it was easier.

Well maintained property with spacious room. Good choice of breakfast and a lovely pool. Walking distance to the beach and suited for family holidays.

I am very dissatisfied with this resort. We had no power for nearly 6hrs during the day and despite paying $900/night the hotel would not refund us for the duration that the facilities could not be used for. I could not even make myself a cup of tea and I went pregnant with 3 other children. When I went to the main area for a coffee they were going to charge me until I complained. When I requested a refund, the manager offered me a food voucher worth $50 and said we were told of the power outage prior to it happening which did not occur. I am still in the middle of requesting a refund and again was offered $100 voucher off our $0 bill which makes no sense or offered points to any Accor hotel. I don’t want points, I want my money back for facilities that could not be used (ie. no tv, aircon, washing machine, stove etc) for the duration of the power cut. If I do not receive my money back, I will be taking this further as this is not acceptable.

We returned to the resort for our first wedding anniversary, and it was just as special as we had hoped. Having been married here last year, the resort already holds such a meaningful place in our hearts, so being able to return and celebrate our first year of marriage made the experience even more memorable. From the moment we arrived, we felt incredibly welcomed and cared for. The room we were given was absolutely outstanding and exceeded our expectations. It was even more beautiful than the room we stayed in for our wedding, and we were delighted to discover it was right next door to our original room, which felt like such a special coincidence. We were also incredibly grateful to receive a complimentary private sauna, which was such a thoughtful surprise and added an extra touch of luxury to our stay. A special thank you to Arun, who has been wonderful to deal with both during our wedding and again for our anniversary. His kindness, thoughtfulness and attention to detail made our stay even more special. Another special thank you to Sam and Laviena who made us feel so special! It was great to see them again! We couldn’t have asked for a better place to celebrate our first anniversary. It was wonderful to return to somewhere that means so much to us, and we’re already looking forward to coming back again next year!

We really enjoyed our stay as the facilities and location are wonderful. The staff were particularly friendly. Communication between the office and us during our stay was quite average. We had a few things wrong with our villa…. The bath would not empty without standing there and holding the plug up, the air conditioners didn’t have a working remote and the maintenance guy had to explain how to use them as they had a couple of ‘quirks’ he called them. The phones didn’t not work the whole stay. The issue was that we had to ask to have them looked at and this only happened on the day before we left. The phones and plug were not resolved. The villas really need some updating as they are showing their age. The breakfast was sensational.

Second stay at the resort and will be back. Perfect place to reset.

Attentive service, beautiful facilities. Kind and helpful staff.

Rude staff Wedding in restaurant while trying to eat dinner Rooms dated Leak in ceiling

We love Bunker Bay and have been regular visitors for many years. We will return

We have stayed at Pullman Bunker Bay many times. The staff are friendly and nothing is too much trouble. The location and beautiful beach just a few minutes from the room make your stay exceptional.