Swissôtel Sydney

Avis müşterileri puanı (ALL Puanlama) 4.4/5 7.023 görüş

Swissôtel Sydney - Image 1
Swissôtel Sydney - Image 2
Swissôtel Sydney - Image 3
Swissôtel Sydney - Image 4
68 Market Street, 2000 SYDNEY, Avustralya

Açıklama

Otel ekstraları

  • Newly refurbished five-star hotel in the centre of Sydney.

  • In the Central Business District, close to iconic landmarks and exclusive shopping

  • Heated outdoor pool and award-winning spa

  • Heritage-listed Blaxland Ballroom for events of up to 400 guests

  • Innovative restaurants serving seasonal Modern Australian cuisine

Konaklama olanaklarımız

Otelin konumu

Swissôtel Sydney

68 Market Street
2000 SYDNEY
Avustralya

GPS:-33.870635, 151.207363

Telefon
Faks +61 92388899

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Tekerlekli sandalye ile girişe uygun
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Kahvaltı
  • Bar
  • Toplantı odaları
  • %100 Sigara İçilmeyen Otel
  • Oda servisi

Ten Stories

Ten Stories offers a range of locally sourced and seasonally inspired dishes. The menu is designed to take its diner on a culinary journey of flavour, color and texture with meals cooked from the heart and with the integrity of each ingredient in mind.

Konuk değerlendirmelerimiz

Konuk değerlendirmelerimiz

Otelimizde konaklayan konuklarımızdan %100 onaylı yorumlar

Daha fazla bilgi edinin

ALL Puanlama  4.4/5  7.023 görüş

TripAdvisor Derecesi  4.3/5  3.943 görüş

2025 mükemmeliyet sertifikası

Not for small groups/ families

Tripadvisor puanı 1.0/5

Sophie W TripAdvisor onaylı yorum

Do not book the rooms for more than 2 people. When booking, we booked for 3 and the bed size is way too small for two people. When we inquired at the front desk they said the room is meant for 4 people yet it’s a tiny bed and only has seats for two people. Will not be staying here again or recommending this place.

Dear SophiewY9592KQ, Thank you for taking the time to share your feedback. I am sorry to hear that your room setup did not meet your expectations and that the bedding configuration felt unsuitable for your group’s needs. We understand how important comfort and space are, especially when travelling with family or friends. Your comments have been shared with our reservations and front office teams to ensure we provide clearer information regarding room capacity and bedding options at the time of booking. We regret that this experience has left a negative impression and hope you might consider giving us another opportunity to provide you with the true Swissôtel experience in the future. Warm regards, Michelle Holdsworth Front Office Manager

Used to be better , so many other hotels in Sydney do it all better, not 5 star

Tripadvisor puanı 2.0/5

20bothwell TripAdvisor onaylı yorum

we stayed at this hotel december 2022, we loved that stay everything went right in terms of room, service and food but this time it really felt like a different place, perhaps cost cutting. we are platinum accor members and what we have noticed over the last few months is that rather than just provide the benefits connected to the paid program they call you late the night before ( yes seriously it has happened to us 3 times in the last 3months ) and tell you in detail about the rooms you cannot have allocated. we booked and paid for a high floor room with a bath but confusingly after 30 minute calls the night before arrival and another conversation when we arrived we were told we were LUCKY to be allocated a low floor room with a bath and a balcony ( dont bother paying for these rooms are they overlook the air con units on the top of the state theatre and are really noisy when the doors are open )it is very argumentative and not hospitable at all to have your staff doing this, you have 400 rooms approx and can block rooms anytime for anyone . The lifts were all broken at some point during our stay, the rooms do need an upgrade , you should be able to access you room account through the tv system, the cupboards and furnishings are bashed about not in 5 star standard and the toiletries were really awful, the bath gel actually smells like metho!!! the air con controls are really old and not exact/precise. housekeeping do a great job, thank you to that team. Reception really need to understand that they are in the SERVICE industry, they need to be humble and be able to communicate clearly, please make sure you employ people who can speak clear english. We had 2 meals in arches , one perfect one not perfect but this was handled beautifully by the thai female supervisor who is the best fit for hospitality that we met at your hotel, i understand she has left the hotel this is a big loss for you. what we noticed at the hotel is that your staff say NO to pretty much everything, this is itself a really big no no, never say no to a guest , there is always a way to provide service, you are 5 star after all we encountered several no's before we complained to the duty manager and then things turned around, but seriously we were on our wedding anniversary and did not want to waste time on this kind of thing. the set up left in the room was not appealing a strange combination of fresh/dried fruit , you should be asking guests for their preference as per a 5 star standard.but the worst part of our stay was breakfast the idea of 105 items is nonsense i counted them all and this includes 4 for bread and 3 for honey or 3 for jam etc etc , no low fat yoghurt, no labelling on the bircher museli , no hommous or advocado , the bread was only fresh as in soft on one day the other days it had clearly been refrigerated so it was rock hard not good enough in a cbd with bakeries everywhere. the buffet is all over the place, you need a fresh set of eyes looking at this, the chefs do not speak proper english for example you ask for 4 poached eggs and get 2 , even with the show of fingers and all your staff are too obsessed with getting their own coffee at the bar coffee machine, this is unacceptable for a 5 star standard. the staff clown around outside of being happy and friendly and professional they need some leadership. but the boring buffet with unappealing choices ( even the executive lounge , dirty, too many rules for high paying adults ???? not enough choices probably half since we last stayed was not the worst thing it was the cleanliness. Ten stories restaurant and the bar to a lesser extent, filthy, stained walls, dirty chairs , dirty floors , skirting, base of tables etc etc every single day, no one is looking at these things. Based on this stay it would take some reassurance to repeat.

Dear 20bothwell, Thank you very much for your detailed feedback and for your loyalty as an ALL Accor Platinum member. I’m truly sorry to hear that your recent anniversary stay fell short of the high standards you previously experienced with us, and I regret the many areas where we let you down—from room allocation and communication, to the condition of facilities, breakfast experience, and overall service. Your comments have been carefully noted and shared with our leadership team, as we take them very seriously. I’m pleased you highlighted the efforts of our housekeeping team and the supervisor in Arches, and I will ensure this recognition is passed on. We greatly value your Platinum membership and the trust you place in us, and I sincerely apologise that this visit did not reflect the 5-star experience you expect and deserve. I hope we may have the opportunity to welcome you back and restore your confidence in Swissôtel Sydney. Warm regards, Michelle Holdsworth Front Office Manager

Wonderful staff!

Tripadvisor puanı 5.0/5

April-holiday Aileler - TripAdvisor onaylı yorum

I have stayed at this hotel multiple times, but have never experienced such fabulous service from all the staff I interacted with. Stayed over marathon weekend for the race so the place was busy, but all the staff seemed to be going out of their way to make sure everyone felt welcome. This place is super convenient for the train to the airport and metro to the marathon start line.

Dear April-holiday, Thank you for your wonderful feedback and for your continued loyalty in choosing Swissôtel Sydney. I’m so pleased to hear our team made such a positive impression during the busy marathon weekend, and that their warm service stood out throughout your stay. It’s also great to know you found our location convenient for both the race start and airport connections. We look forward to welcoming you back again soon. Warm regards, Michelle Holdsworth Front Office Manager

Good Solid property in Sydney

Tripadvisor puanı 4.0/5

Draftbear TripAdvisor onaylı yorum

Nice hotel with a good location for exploring Sydney. Stayed here for 3 nights in the middle of July, which towards the end of the school holidays. Hotel was full, especially so on the day we arrived. Check in was quick with my status recognised, suite was nice , not much of a view and for what ever reason it seem that all of their executive suites are right next to the lifts, let me actually rephrase that they wrap around the lift. If you kept the bathroom door closed it was ok but you did hear them zoom past. Room was kept clean and the water was replaced. we had access to the lounge which was ok but nothing special. Breakfast was busy but they did manage to keep things stocked up. For the price we paid the hotel was hard to beat.

Dear Draftbear, Thank you for sharing your feedback following your recent stay with us. I’m pleased to hear you enjoyed our central location, quick check-in, and that your suite was kept clean and well stocked during your visit. It’s also great to know you found good value in your stay with us. I appreciate your comments regarding the suite location and the Executive Lounge, as well as your observations on breakfast during the busy holiday period. These insights are very helpful and will be shared with our team as we continue to improve our guest experience. Thank you for your continued loyalty. We hope to welcome you back again soon for another comfortable stay in Sydney. Warm regards, Michelle Holdsworth Front Office Manager

Amazing location.

Tripadvisor puanı 4.0/5

jamkell Solo travel - TripAdvisor onaylı yorum

Stayed here for 6 nights. Didn't realise the sydney marathon was on at the same time which explains the costs. Got breakfast with my package. Which wasn't anything to write home about. Ordered room service the first night as I got in late. Never seen mashed potato's like that before not creamy but like slop. The arches bar was nice the lamb skewers were amazing (should have the option to have it as a,main). Tried the ten stories restaurant once again was disappointed. The staff and service was amazing. Housekeeping, and concierge were fantastic. The guys at concierge helped me out in getting around sydney. Stayed in on the Sunday and had a massage at the spa which was incredible. Could have done the hour and a half just on my feet. Would stay again mainly for the location.

Dear jamkell, Thank you for taking the time to share such a detailed review of your stay. I’m delighted to hear that you enjoyed our central location, the service from our team, and especially the support from our concierge and housekeeping colleagues. I’m also pleased you had the chance to experience our spa and found your massage to be such a highlight. At the same time, I’m very sorry that elements of your dining experience fell short of expectations, from breakfast through to room service and Ten Stories. Please rest assured your feedback has been shared with our culinary team for review, as we are committed to improving in this area. It’s wonderful to know you would stay with us again, and we look forward to welcoming you back for an even more seamless experience. Warm regards, Michelle Holdsworth Front Office Manager

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Hizmet sağlayıcı Trustyou

Yakınlardaki diğer tesislerimiz

Sydney şehrindeki tüm otellerimiz

Başlangıç fiyatı, ilgili yaklaşık fiyatlı oda kategorisinde 1 kişi için 1 gece, ek hizmetler hariç, kahvaltı hariç. Sonraki 20 gün içindeki bir gecelik konaklama için https://all.accor.com/ sitesinde söz konusu konaklama için o gün belirtilen, tüm vergiler dahil (Bazı vergilerin, yürürlükteki yerel mevzuata bağlı olarak otele varıldığında ödenmesi gerekebilir (örneğin konaklama vergisi).) en düşük genel fiyata karşılık gelir. Döneme ve doluluk durumuna göre değişiklik gösterebilir. Fiyat sadece rezervasyon anında garanti edilmektedir. Tüm rezervasyonlar (yurtdışı) otelin bulunduğu ülkenin para biriminde ödenmelidir. Yalnızca rezervasyon sırasında onaylanan ve otelin bulunduğu ülkenin para birimindeki tutar garanti edilir. Kendi para biriminizdeki tahmini bir karşılık size gösterilebilir, ancak bu sözleşme vasfı taşımaz. Ödeme anında bankanız sizden bankacılık ücretleri veya döviz dönüştürme masraflarını tahsil edebilir.