プルマンシドニーハイドパーク 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.1/5 3,968 件のレビュー

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36 College Street, 2010 シドニー, オーストラリア

説明

ホテルのその他の情報

  • Rooftop pool and spa

  • Deluxe level accommodation on high floors

  • Complimentary candy hour on weekends

  • エグゼクティブフロアにある客室。エグゼクティブラウンジがご利用いただけます。

  • 有名なハイドパークの向かいに位置しています。芸術、商業、ビジネスの中心です。

当ホテルの客室

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ホテル所在地

プルマンシドニーハイドパーク

36 College Street
2010 シドニー
オーストラリア

GPS:-33.876042, 151.212419

電話番号
ファックス +61 2 9361 8599

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.1/5  3,968 件のレビュー

トリップアドバイザーの評価  3.9/5  2,968 件のレビュー

Fantastic Stay will be back!

トリップアドバイザーの評価 5.0/5

Glenn T トリップアドバイザー認証口コミ

We have just arrived back home in Hobart after a 1 week stay in Sydney staying at the Pullman Hyde Park. What can we say that does this Hotel the justice it so deserves, Location is perfect, train station across the road, bus stops down the road, light rail 2-3 bocks away. From the moment we walked in the door and was greeted by the lovely Mackenzie on check in, the friendliness of the bar and breakfast staff, in fact all the staff were always cheerful and friendly. The hotel was clean and tidy, seemed nothing was a problem! Mackenzie was wonderful upon check out this morning. Was excellent value, fitted right in with our budget for the trip. Even though it is located on a busy road, you did not notice the traffic noise. We are already missing the hotel and are looking forward to our next stay.

Great location, but standards have slipped badly

トリップアドバイザーの評価 1.0/5

bhrjnq トリップアドバイザー認証口コミ

We’ve stayed at Pullman Hyde Park around four times over the past 12 to 18 months. Each stay has been worse than the last. Basic in-room functionality keeps failing. On our last three stays the room phone did not work. Pressing the guest services button gets no answer or is faulty. When calling the hotel from a mobile, that button doesn’t work, but there are no clear instructions anywhere on how to reach reception if it does not work. They told me someone would come fix the phone - no one came. On our most recent stay, after eventually reaching someone, we asked for ice and a knife to cut a lemon as we were having drinks in the room. Nothing arrived. Housekeeping is inconsistent. Soap, shampoo and conditioner are often empty, suggesting they are not being refilled as standard between guests. On a previous stay we had to ask twice for refills because the first request was ignored. Toilet paper seems a rare commodity and also not replenished. Room service was acceptable, but the tray was left inside our door for two nights. Even after informing staff and it was clearly visible to housekeeping all day and ignored by night staff. The lifts remain a major issue. One has been out of service for at least 18 months. Wait times of up to 15 minutes to get to breakfast or the ground floor are common. It does not appear anything is being done to fix it. Staff listen to complaints and do nothing. The location is excellent. This was once our go-to hotel in Sydney, but based on our recent stays we will be finding somewhere else. We expected more from Pullman and this experience does not reflect well on Accor as a brand.

Don't order food from the pool!

トリップアドバイザーの評価 3.0/5

Ernie L トリップアドバイザー認証口コミ

Have stayed here multiple times and this is probably the most disappointing experience so far. The hotel overall is in need of updating, the rooms are good size but cleaning was not great with it being quite dusty in areas, the house cleaning feels very cursory. The light switch was hanging off and the phone and clock were unplugged. Like others have said the lifts are still not all working after several months it seems, so took up to 15 mins to get a lift. View from Pool area and room facing the park were great. The pool area itself is small and can get busy, but didn't see anyone come up to tidy up the rubbish, only to replace towels. Don't bother ordering food from the pool. The app they advertise doesn't requires table number and doesn't accept any kind of entry. Ended up calling to order, the receptionist came up to pool side to confirm order and advised 20 min wait. 50 mins later and two calls, became apparent the order was not placed, no apology from staff or much care. For the price they charge there would definitely be better options in Sydney.

お客さまの声 4.5/5

Megumi N. ファミリー - 確認済みレビュー すべて

お部屋をアップグレードいただいたこともありますが、最高のシドニー時間でした。

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to hear that you had a wonderful New Year stay in Sydney and that you enjoyed the room upgrade and your overall experience. We also appreciate you bringing to our attention the inconsistency in room cleaning quality on different days. Please accept our sincere apologies for this, as this is not the standard we strive to deliver. Your comments have been shared with our housekeeping team to ensure greater consistency moving forward. Thank you for being a valued guest. We hope to have the pleasure of welcoming you back to Pullman Sydney Hyde Park in the future. Kind regards, Pullman Sydney Hyde Park

Tired rooms and poor service

トリップアドバイザーの評価 2.0/5

T8623TColiverh トリップアドバイザー認証口コミ

Meant to be a 5 star hotel but the rooms are tired and dated. Especially the bathroom. 19th floor carpet outside the lifts are a trip hazard. No complimentary water in our room, telephones in the room don’t work so have to use my mobile to ring reception. Got a Smart TV in the room but it’s not connected to the internet, not very Smart! Housekeeping took all our towels but didn’t replace them, back on the mobile phone. Housekeeping hadn’t been by 3:30pm, then repeatedly kept trying to come into the room when we were occupying it and stating to come back an hour later.

との提携 TripAdvisor

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