マントラ シドニー セントラル 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.0/5 863 件のレビュー

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438 Sussex Street, 2000 シドニー, オーストラリア

説明

ホテルのその他の情報

  • チャイナタウンの中心部に位置。

  • インターナショナルコンベンションセンターシドニーまで徒歩10分。

  • ダーリングハーバーまで徒歩10分。

  • シドニーセントラル駅まで徒歩10分。

当ホテルの客室

客室

オープンプランファミリースイート: クイーンサイズベッド2台

  • 5 人/最大
  • 50 m² / 538 sq ft
  • 寝具 2 x クイーンサイズベッド

ホテル所在地

マントラ シドニー セントラル

438 Sussex Street
2000 シドニー
オーストラリア

GPS:-33.878974, 151.205026

電話番号
ファックス +61 2 9280 1411

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • ペット不可
  • 車椅子でのご利用に対応
  • Wifi
  • エアコン
  • 全館禁煙
建物付近
  • 駐車場

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.0/5  863 件のレビュー

トリップアドバイザーの評価  3.6/5  2,821 件のレビュー

Good stay and centrally located

トリップアドバイザーの評価 4.0/5

darfoody トリップアドバイザー認証口コミ

Mantra Sydney Central is reasonable value for money compared to other hotels in the Sydney CBD. The rooms and facilities are basic, but the rooms were clean and comfortable. The staff were very accommodating, as we needed to keep topping up the tea supplies, and they were very obliging. The location is in the heart of Chinatown, with the light rail stop right outside the front door, with Town Hall and Central stations both a ten-minute walk away.

Dear darfoody, Thank you for your positive feedback regarding your recent stay at Mantra Sydney Central. We are delighted to hear that you found our location convenient and the value for money satisfactory. It is also wonderful to know that our staff were able to accommodate your requests, ensuring a comfortable experience. We appreciate your comments on the cleanliness of our rooms and facilities, as we strive to maintain high standards for our guests. We look forward to welcoming you back in the future. Best regards, Bart K

Australia Trip 2025

トリップアドバイザーの評価 4.0/5

decdeasy トリップアドバイザー認証口コミ

Large hotel located close to Sydney Central station, We were on the second floor of 17 floors and we had room/suite No 203 which was huge, one bedroom, two bathrooms, kitchenette-dining area & large lounge area. Whole suite was really clean, bed fantastic, and no complaints on bathroom front. This hotel has two entrances leading to a reception area, one entrance is straight out to the edge of Sydney CBD and the other entrance leads straight out to Sydney Chinatown. During our stay , this hotel had a "Lions Rugby Information Officer" stationed in the reception area, separate to hotel staff which was excellent. This hotel does not have a hotel bar and restaurant. There is an independent restaurant attached to the reception area where you can obtain food, but it does not serve breakfast. Loads & loads of restaurants beside hotel where you can get breakfast.

Dear decdeasy, Thank you for taking the time to share your experience during your stay with us at Mantra Sydney Central. We are delighted to hear that you found your suite spacious, clean, and comfortable, and that our convenient location near Sydney Central Station and Chinatown enhanced your visit. We appreciate your feedback regarding the absence of an in-house bar and restaurant. While we do have an independent restaurant available for our guests, we understand that it may not cater to every dining need. We are pleased to know that you discovered various breakfast options nearby, which many guests find beneficial. Thank you once again for your kind words. We hope to welcome you back on your next trip to Sydney. Best regards, Bart K

Pro’s and Con’s. Needs maintenance.

トリップアドバイザーの評価 3.0/5

734kazb ファミリー - トリップアドバイザー認証口コミ

This is a hard review to write as there are pro’s for staying here but the con’s bring the hotel down quite a lot. We are a family of four with two 7yr old girls. Our plan was to explore and have fun with family. We booked a 2-bedroom apartment for 12 nights. No breakfast or food package as we are near china town. Lets start with pro’s - light rail stops out the front of the hotel. - takes 10-15 minutes to get to circular quay - the apartment is spacious and was perfect for us four as a base - close to food and shops - staff are friendly- i say this as we had landed at 6am and we wasn’t made aware that we couldn’t check in until 3pm. The staff got us in by 11:30. We were so grateful for this with two very tired girls, we couldn’t thank them enough. - fully equipped kitchen meant we could save a bit of money and made food. Con’s, this is hard as i think the below brought our rating down a lot. - ripped carpet, trip hazard - some of the kitchen appliances could be removed. Such as opening the oven meant the oven coming away from the wall. - sofa stained - carpet stained - under the sofa there was nuts not hoovered up - heating in the main living-room didn’t work - kitchen side panels water damage didn’t look nice The maintenance of the room needs improvement and I understand maintenance is expensive but to improve the experience of people I think it would make a big difference. If you’re not bothered about the con’s it is a good hotel to stay at if you’re a big family. Another consideration to take into account is how noisy outside the hotel can be. For us we live on a busy main road so this didn’t bother us.

Do not stay there!!!

トリップアドバイザーの評価 1.0/5

Jodie Abra A トリップアドバイザー認証口コミ

The most disgusting hotel I have ever stayed at! Dirty, unhygienic, unsafe, stank like sewage with rubbish bags leaking in the lifts! Customer service was deplorable! Balcony rail not properly connected, on the 17th floor! Mould, hair and so much grime in the shower drains! Stains on couches, windows filthy, woke up at 3am itching! This was beyond terrible! Even when I reached out to them, and Accor Group, NOTHING!!!! How could no body respond? Well, I’m sure the council might! So disappointing

Dear Jodie Abra A, Thank you for taking the time to share your feedback about your recent stay at Mantra Sydney Central. We sincerely apologise for the unacceptable conditions you experienced and the lack of response from our team—this is not the level of service or cleanliness we strive to provide. Your concerns regarding hygiene, maintenance, and safety are deeply concerning, and we will immediately escalate this to our management and housekeeping teams for a thorough review and corrective action. The issues you described—particularly the balcony rail, cleanliness, and odours—are not up to our standards, and we regret that we failed to address them during your stay. We take guest complaints very seriously and are disappointed that your attempts to reach out were not resolved promptly. Please know that we are investigating this internally to prevent such lapses in the future. Again, we sincerely apologize for your experience and appreciate your honesty as it helps us improve. Sincerely Bart K

very bad

トリップアドバイザーの評価 1.0/5

Paul B トリップアドバイザー認証口コミ

We arrived at 9:30pm to book in and were told We would have to go to Mantra Bond Street as no rooms available due to electrical failure from day before. We commented that they could of at least advised us, we had received an email day before welcoming us. We replied advising time of checkin We were given no assistance and told to take our cases and go and get a light rail (which wasnt working due to Vivid) I am an ALL member and I Have never been treated so badly by any hotel. A week later I received a hotel review form - it didnt work I lodged a complaint the day after check in and still have not received a reply I think Mr Ma needs to reveiw his Hotel systems Not up to Accor standards

Dear Paul B, Thank you for taking the time to share your feedback regarding your recent experience at Mantra Sydney Central. We sincerely apologize for the significant inconvenience you faced during your arrival, as well as for the lack of communication and support provided. This is not the level of service we aim to deliver, and we deeply regret the frustration this caused you. We acknowledge that the electrical failure should have been communicated proactively, and our team should have offered more assistance in arranging alternative accommodations or transportation, especially given the disruptions during Vivid Sydney. Additionally, we are disappointed to hear that your subsequent complaint and review submission were not addressed promptly—this falls short of our standards and your expectations as an ALL member. Your feedback has been escalated to both hotel management and Accor’s customer service team to ensure these operational and communication gaps are reviewed and rectified. Thank you for bringing this to our attention, and we hope to restore your confidence in our brand. Sincerely, Bart K

との提携 TripAdvisor

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