Pullman Port Douglas Sea Temple Resort and Spa 5 estrelas

Nota clientes Avis (Classificação ALL) 4.2/5 929 comentários

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Mitre Street, 4877 PORT DOUGLAS, Austrália

Descrição

Extras do hotel

Descontraia no Pullman Port Douglas Sea Temple Resort & Spa. Os hóspedes podem desfrutar da cozinha australiana no restaurante AQUA, bebidas no bar da piscina, acesso WIFI e c/ fios, serv. de quartos 24h e acesso à área de Internet e ao lounge de fitness.

As nossas opções de alojamento

Penthouse

Three Bedroom Penthouse apartment

Foto não contratual

  • 7 pessoa no máximo
  • 167 m² / 1797 sq ft
  • Cama 3 x Cama(s) King Size
  • Vistas: Vista para a lagoa

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Localização do hotel

Pullman Port Douglas Sea Temple Resort and Spa

Mitre Street
4877 PORT DOUGLAS
Austrália

GPS:-16.52604, 145.472916

Telefone
Fax +61 7 4084 3599

Acesso e transporte

Serviços do hotel

Check-in desde as - Check-out até às

No local
  • Estacionamento
  • Restaurante
  • Acesso para cadeiras de rodas
  • Wi-Fi
  • Ar condicionado
  • Bar
  • Propriedade 100% não fumadores
  • Serviço de quartos

AQUA RESTAURANT

Do AQUA, aprecie as magníficas vistas sobre a piscina em forma de lagoa. Servimos um menu australiano único e contemporâneo com influências internacionais. O AQUA possui uma extensa lista de vinhos de todo o mundo.

Avaliações dos nossos clientes

Avaliações dos nossos clientes

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Classificação ALL  4.2/5  929 comentários

Classificação do TripAdvisor  4.2/5  2.313 comentários

Disappointing Decline – No Longer a Five-Star Experience

Nota Tripadvisor 2.0/5

thecurioustravellers Avaliação com certificação TripAdvisor

I stayed at Sea Temple Port Douglas earlier this month and was genuinely disappointed, particularly given how highly this property was regarded in the past. The restaurant experience was extremely poor. The food was basic to the point of being inedible, which is unacceptable for a resort that still markets itself as five-star. We also tried room service, which took over an hour to arrive and was delivered cold. This alone suggests serious operational issues. Unfortunately, the problems didn’t stop there. The overall atmosphere felt unmanaged. Staff were frequently standing around talking rather than attending to guests. Beer cans and plastic cups were left around the pool area for days, and sun loungers were often left in disarray, never being reset or cleaned each morning. These are basic hospitality standards that simply weren’t met. What stood out most was the apparent lack of management presence. There was no sense of oversight, urgency, or pride in maintaining the resort. Sea Temple no longer resembles the polished, premium experience it offered a few years ago. This property has enormous potential, but something needs to change immediately. Until standards, service, and management improve, it cannot be recommended as a five-star resort.

Unacceptable Pool Conditions and Dismissive Management

Nota Tripadvisor 1.0/5

dominics371 Avaliação com certificação TripAdvisor

We arrived at Pullman Sea Temple Port Douglas on a Saturday. Over the course of four days, the main pool steadily deteriorated — from slightly cloudy to dark green and, in appearance, resembling a swamp. Despite this, resort staff repeatedly assured guests that the water was “safe to swim.” The pool largely remained accessible, with limited and poorly positioned signage. Even during brief periods when the pool was reportedly closed, signs were placed in common or corridor areas, which was ineffective for a resort dominated by swim-out rooms. As a result, many guests continued using the pool directly outside their accommodation. What I found particularly disappointing was the attitude taken by resort staff when concerns were raised. At one point, it was explicitly stated to us that we were “not their customer” because our accommodation had been privately rented. This was said openly and left a very poor impression, especially given the ongoing issues impacting the stay. During the stay, I developed what a medical professional described as folliculitis, a skin condition that can be associated with exposure to unclean water. I cannot state definitively that the pool caused this, but the timing and circumstances were concerning. By contrast, the private accommodation owner was significantly more professional and empathetic. They acknowledged the challenges we faced — including the lack of a usable pool for much of the stay — and, while limited in what they could do, they did provide a small amount of compensation, which was appreciated. For a resort positioned as a premium destination, the lack of transparency, empathy, and guest-focused care was deeply disappointing. Based on our experience, I would not return or recommend this property.

A Magical Proposal

Nota Tripadvisor 5.0/5

Nicholas H Avaliação com certificação TripAdvisor

I proposed to my partner on the Boardwalk to the beach at dusk. Molly ensured that the moment was as special as I had imagined - from a private table for two overlooking the beach to discreet captures of the whole moment, it was just perfect. A special thank you to Sophia too for helping me plan the proposal weeks out from our stay.

Dear Nicholas, Thank you for sharing your wonderful experience with us. We are delighted to hear that your proposal was magical and that Molly and Sophia contributed to making it so special. It is always our aim to create unforgettable moments for our guests, and we are pleased that we could assist you in planning this significant occasion. Your kind words will be shared with our team, who will be thrilled to know they made a lasting impression. Best wishes, Pullman Port Douglas Sea Temple Resort and Spa

ホテルでゆっくりできる最高のリゾート

Nota Tripadvisor 5.0/5

Maps22047985690 Avaliação com certificação TripAdvisor

Swim Inの2ベッドルームの部屋に家族4人(大人2人、小学生2人）で3泊しました。 フロント、レストランのスタッフは皆親切でフレンドリー。とても良い滞在ができました。 部屋には、立派なキッチン、冷蔵庫、電子レンジ、コーヒーサーバー、トースター、電気ポット、食器類、調理器具、食洗器、洗濯機・乾燥機　なんでも揃っています（箸、炊飯器はなし）。 部屋で調理できる、洗濯できるのは子連れには大変ありがたかったです。 Wi-Fiもホテル全体で問題なく使え、部屋のテレビ(リビングと寝室1つに設置されていました)では、NetflixやYouTubeなど見られ、インターネット環境も問題なかったです。 部屋から直接プールに入れるのは子供も大喜びで、のんびり休憩しながら何度も入りました。 ベランダも広く、水の音を聞きながらベランダで読書するだけでもとてもリラックスできました。 プールバーの音楽がうるさいとの口コミがあったので心配してたのですが、改善されたのか、プールにいれば聞こえますが、ベランダでかすかに聞こえる、部屋に入れば全然聞こえない程度でした。 ルームサービスは部屋に貼ってあったQRコードを読み込むとスマホやタブレットから注文でき、英語が苦手な我が家でもストレスなく注文できました。 徒歩圏内にレストランやショップは無いので、ポートダグラスを周遊しているSRというトランスファーバスを利用しました。ホテルには専用の呼出電話が設置されているので問題ないのですが、帰りは自分で電話して迎えに来てもらいます。最初は緊張しましたが、自分がいる場所さえ言ば問題なく迎えに来てもらえました。 ホテルでのんびり過ごすことができて、最高の休暇になりました。

Dear Maps22047985690, Thank you for taking the time to provide us with your feedback of The Pullman Port Douglas Sea Temple Resort & Spa. We are thrilled to receive a 5-star review and hope to be able to welcome you back to the resort in the near future. Warm Regards Joe Spellissy Assistant Manager

Ruim

Nota clientes Avis 1.0/5

Anónimo Amigos - Comentários confirmados de ALL

Comida ruim. Acomodação deixa muito a desejar, falta manutenção. Piscinas boas para crianças

Exmo Senhor(a) H., Agradecemos ter-nos dedicado o seu tempo para nos escrever no seguimento da sua estada no Pullman Port Douglas Sea Temple Resort & Spa. Lamentamos que a prestação de serviço não tenha estado à altura das suas expectativas, pelo facto queira aceitar as nossas sinceras desculpas. Uma de nossas equipes de gerenciamento estará em contato com você diretamente para discutir sua estadia. Mais uma vez, agradecemos os seus comentários e esperamos reconquistar a sua confiança aquando de uma próxima estada. Na expectativa de o(a) acolher brevemente, queira aceitar os nossos melhores cumprimentos Reservations PULLMAN PORT DOUGLAS SEA TEMPLE RESORT & SPA MITRE STREET | PO BOX 381 PORT DOUGLAS QLD 4877 – AUSTRALIA T: +6… F: +6… H8… PULLMANHOTELS.COM - ACCORHOTELS.COM

Em parceria com TripAdvisor

Outros utilizadores da Web classificam o nosso hotel

  • 213 comentários 7.6/10 Localização
  • 610 comentários 6.3/10 Quarto
  • 664 comentários 7.6/10 Serviço
  • 23 comentários 0/10 Internet
  • 337 comentários 8.8/10 Piscina
  • 335 comentários 6/10 Comida
  • 230 comentários 3.5/10 Limpeza
  • 180 comentários 7.6/10 Pequeno-almoço

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Preço a partir de, por 1 noite para 1 pessoa na categoria de quarto próximo do preço, excluindo serviços auxiliares, excluindo pequeno-almoço. Corresponde ao preço público mais baixo incluindo todas as taxas (Determinadas taxas podem ser pagas à chegada ao hotel (por exemplo, a taxa de estadia) segundo os regulamentos locais em vigor.) do alojamento em causa, encontrado hoje no site https://all.accor.com/, para uma estadia de uma noite nos próximos 20 dias. Variável consoante o período e a disponibilidade. O preço é garantido apenas no momento da reserva. Qualquer reserva (no estrangeiro) deve ser paga na divisa do país onde o hotel se localiza. Apenas é garantido o valor confirmado no momento da reserva na divisa do país onde o hotel está localizado. Damos-lhe uma indicação de estimativa da conversão na sua moeda, mas não é contratual. No momento do pagamento, o seu banco pode cobrar despesas bancárias e/ou taxas de câmbio.