The Sebel Auckland 4 estrelas

Stayed in a marina King Suite. 2x nights of no sleep thanks to the band playing downstairs until 3am with their venue wide open. No warning of this on their website or would have stayed elsewhere. Ear plugs the second night did not help. Hotel itself was fine if you aren't planning on sleeping. Never again.

Standard check in, good size room. No parking available so had to park offsite in a nearby parking lot. Excessive noise from the downstairs pub - loud live music until 0100hrs, followed by a further 2 hours of loud club music with poor karaoke offered by the pubs patrons. Was expecting a harbour side room to be quiet - I was wrong. Would not recommend unless you intend to be out at the pub until 3am anyway!

No sleep for 2 nights from the noise and vibration from the bar below, (we're on the 6th floor). Maintenance in rooms an embarrassment - dirty grout in bathroom, stains on carpet, bed made by pulling up covers leaving a crumpled mess underneath, coffees etc not replenished, air conditioning doesn't work. Response time from staff - don't hold your breath even if they get back to you. Expensive mistake- avoid at all costs

Booked 12 months in advance for a room with a harbour view (and paid accordingly) the room had a partial view with a good view from on the deck which was barely big enough for one person,we were directly above a bar which played music until the small hours of the morning on the Friday night and opened about 5am Sunday to watch a soccer game (we could hear the crowd and the TV in our room) We put our sign out for room service on Saturday morning and went out for the day only to come back to the room the way we left it and upon ringing reception we were told that the room service people finished at 5 30 and we were to late ,we did get clean towels but only after we asked for them. They advertise themselves as a four star hotel but from my experience they’re dreaming. Overall an expensive disappointment,don’t waste your money there.

I typically stay at the Sofitel in Auckland however it’s closed for renovations and they suggested the Sebel given both Accor hotels in close proximity. I had prepaid my room with a 2pm check in time, turned up at 4pm and room wasn’t inspected. The computer system then crashed so couldn’t program my key. Once this was all sorted after about 30 minutes I was sent on my way to my room. No discussion about the fact the hotel doesn’t have a restaurant or minibar or for that matter vending machine: Room was clean (although there was no bath mat night 1), and comfy bed. I was on level 2 and whilst it was a Monday night there was noise from bars but didn’t bother me. If you are a light sleeper request a room on a higher floor not overlooking harbour and avoid weekends. You can charge back to hotel from restaurants adjacent. I went elsewhere though as restaurant advertised breakfast from 7am turned up at 7.20am and was told they weren’t ready yet. All in all clean room, comfortable bed, good wifi and worked for a two night midweek stay for business.