SO/ Auckland 5 estrelas

I’ve stayed at the Grand Hotel SkyCity and Cordis plenty of times and a few other hotel in Auckland but this is the best we’ve ever stayed at AND better value. Bathtub in the so/ play twin room was amazing. So relaxing. Very customer friendly and room has free non alcoholic mini bar with snacks and they make you feel really welcome. They wrote a happy birthday card and a macaroon plate for my best friends birthday. Pool area was clean and quiet. Really relaxing. Rooftop bar was really nice and not too overpriced Would recommend booking a table even for early in the evening. Only down side at the bar was there was no one to greet you and we stood at the bar for 5 mins waiting to be acknowledged and it wasn’t even busy. Once we got service it was really quick to be served our drinks and food. Beds super comfy and the hotel smells amazing (odd comment but it really does!) Thanks for an amazing stay ❤️

Because it was our anniversary we were thrilled to be upgraded to a higher up room. Interesting that the bathroom is part of the room and quite quirky ! Beautiful tall glass doors seperate the toilet and shower but the hand basin is just behind the bed! A lovely experience! Until breakfast…… We were greeted, asked what coffee we wanted before we were seated to be told that they didn’t have any decaf! - surely they could get some given there are two other eateries on the premises? I told the waiter I am gluten-free and she showed me to some gf bread right next to a gf toaster with a big glutenous bagel in it! Oh dear! Then she disappeared. A young man brought over a decaf americano- I had asked for a short black with a little pot of hot water. I asked him for serviettes to soak up the coffee spilt in the saucer. I also asked if he could get the chef to grill me some gf bread. I wanted fruit salad to go with the array of yoghurts but there were just slices of melon and pineapple …. I saw a chef making an omlette and asked if he could make me one - he pointed to a waitress for me to order from her. Ok. Didn’t feel looked after. Would’ve like one of the waitstaff to talk to us about what there was on offer or what she could suggest but instead we witnessed a lot of whispering between them but none of them helping us in any way. We left. No one came after us to see if they could help with anything No one really cared. I mentioned this as we checked out the next day and the manager thanked me for my feedback and didn’t charge us for the breakfast. Fair enough I like that they handled it and probably should’ve gone straight to the manager at the time but we were catching the ferry to Waiheke so - no time. Lastly - the bed was great and very comfortable but we could hear a lot of Saturday night wheelies and motorbikes as well as the dull sound of trains beneath us. We were on the 12 th floor! I

Firstly, I would like to say how management has it SO right with the training of their staff, after a not so good experience at another accor hotel which clearly had poor management. All the wahine (women) whom I only encountered with were just exceptional, Especially, Julie the day manager. This is my second stay at SO/AUCKLAND this time with my son, and our room was the SO playful 2 single beds, which the bathroom is private by glass and curtain. We also had club room access which was great, also I had all to myself on Thursday night!!!!!

We booked the Sofitel but the Sofitel was flooded in January 2023 and still remained closed in June/July 2023. We didn't receive any notification of the flooding and closure of the Sofitel and turned up for our June 2023 booking only to be turned away and taken to So/. We booked the Sofitel for a 5 star hotel experience as we are regular Sofitel guests. However, we ended up in So/ instead for three nights. The hotel staff were friendly and helpful. Which we appreciated. The hotel bar was closed each day which we found odd for a city hotel. The hotel was fairly basic and standard in what it offers, the facilities were ok. We were extremely disappointed that this was actually our substitute for the flooded Sofitel and we wouldn't return to So/ given the choice. The hotels are owned by the same people which is obviously why we ended up staying at the sub-par So/. So we moved hotels as explained above. We then left the hotel to find that the electricity had failed in our room upon our return on the first evening. So we then had to change hotel rooms. Nothing offered for the double inconvenience. I'm certainly not the type to beg!! A complimentary bottle of wine at least would have been nice. This isn't a hotel that we would stay in again. It was a bit tacky and well below what we expect of a five star hotel and a Sofitel (what we originally booked). Overall just above a three star hotel experience in all honesty. Book this hotel with low expectations and you won't be disappointed.

Came through for an business event. And my goodness, this place is out of this world!!. What a venue, a place, a hotel!! Great customer service from the start to the end. Great room, and plenty of amenities, Could not fault this place at all. The staff here should all be proud of the hotel not only that they work at but help make this hotel the best I have ever stayed at. Auckland should be proud of this quirky, upbeat hotel experience conveniently located around everything you need and nothing you don’t. Leshhhhh puuuuuusssshhhh!