Novotel BH Savassi 4 sterren

Avis-klantbeoordeling (ALL beoordeling) 4.5/5 1.639 beoordelingen

Novotel BH Savassi - Image 1
Novotel BH Savassi - Image 2
Novotel BH Savassi - Image 3
Novotel BH Savassi - Image 4

Omschrijving

ALLSAFE goedgekeurd hotel

Extras van het hotel

  • Gratis voor kinderen van 12 jaar of jonger die bij hun ouders overnachten

  • Huisdiervriendelijk hotel (tegen extra kosten)

  • Geniet van de recreatieruimte van het hotel met sauna en fitnessruimte

  • 6 minuten rijden naar de Minas Gerais Medical Association

  • 25 minuten rijden naar de luchthaven van Belo Horizonte - Pampulha

Onze accommodaties

Hotel locatie

Novotel BH Savassi

Avenida do Contorno 6583, Savassi
30110017 Belo Horizonte
Brazilië

Gps:-19.93984, -43.93906

Toegang en transport

Hoteldiensten

Inchecken vanaf - Uitchecken tot

Op het terrein
  • Parking
  • Restaurant
  • Rolstoeltoegankelijk
  • Fitnessruimte
  • Wifi
  • Airconditioning
  • Ontbijt
  • Bar
  • 100% niet-roken accommodatie
  • Roomservice

NUUU GASTROBAR

De moderne en ontspannen Nuu Gastrobar biedt het beste wat de keuken van Minas Gerais te bieden heeft zonder het hotel te verlaten. Voor familiemaaltijden of feesten met vrienden zal het heerlijke menu u verbazen!

Onze beoordelingen van gasten

Onze beoordelingen van gasten

100% gecertificeerde beoordelingen van gasten die echt bij ons hebben overnacht

Meer informatie

ALL beoordeling  4.5/5  1.639 beoordelingen

TripAdvisor score  4.5/5  332 beoordelingen

Certificaat van uitmuntendheid 2023

Ótima opção em BH

Tripadvisor-waardering 5.0/5

pedroi295 Zaken - Gecertificeerde beoordeling door TripAdvisor

Hotel novo e bem cuidado. Alimentação do café da manhã e restaurante são otimas. O atendimento na recepção é bem cordial e rapido. Pra melhorar só faltava oferecer expresso no café da manhã que no mercure costuma ter. Recomendo essa estadia em BH!

Prezado Pedro, Agradecemos por compartilhar sua experiência conosco. Ficamos muito satisfeitos em saber que você encontrou nosso hotel novo e bem cuidado, e que apreciou a qualidade da alimentação no café da manhã e no restaurante. É gratificante também saber que você teve uma experiência positiva com o atendimento cordial e rápido na recepção. Agradecemos pela sugestão em relação ao café da manhã e levaremos isso em consideração para possíveis melhorias futuras. É uma honra para nós receber sua recomendação e saber que você ficou satisfeito com sua estadia em BH. Esperamos recebê-lo novamente em breve!

Excepcional

Tripadvisor-waardering 5.0/5

195paulaf Zaken - Gecertificeerde beoordeling door TripAdvisor

Hotel com uma excelente infra estrutura e equipe absurdamente atenciosa. Na recepção fomos atendidos pelo Givam que foi muito prestativo e agil bo nosso check in. No restaurante o Wanderson foi excepcional!!! Nos tratou com muita gentileza, e cortesia, Parabéns ao Novotel pelo funcionário! Voltarei com certeza!

Prezada Paula, Agradecemos sinceramente por compartilhar sua experiência conosco. É um prazer saber que você teve uma estadia tão positiva em nosso hotel. Ficamos felizes em saber que você apreciou nossa excelente infraestrutura e a atenção da nossa equipe. É nosso objetivo proporcionar um serviço atencioso e eficiente a todos os nossos hóspedes. É gratificante ouvir elogios sobre o atendimento prestado por mim na recepção e pelo Wanderson no restaurante. Transmitiremos seus elogios a eles e ao restante da equipe. Será um prazer recebê-la novamente em sua próxima visita. Estamos à disposição para garantir que sua próxima estadia seja tão agradável quanto a anterior.

Pretty good, but some rough edges.

Tripadvisor-waardering 3.0/5

MCTMASE Soloreis - Gecertificeerde beoordeling door TripAdvisor

Summary: Novotel BH provides a comfortable stay, with an excellent on site restaurant, but some service quality issues with the front desk staff take the shine off the experience. The good: Room: room is large compared to other Novotel I have stayed at recently. Big, comfortable bed and a large, hot, high-pressure shower. Excellent black out curtains and in room AC. Nice views of the city as well and surrounding hills. I got to enjoy a spectacular lightning storm on my last night. Restaurant: the on site restaurant is excellent, so much so I left a seperate review for that. Sebastiao and the restaurant team are fantastic and so was the food. Housekeeping: thank you to the team for their excellent service each day. Including leaving me a nice note when they heard my guest was unwell the night before and provided new towels and sheets on request without any issues. The bad: Accor status recognition: there was no recognition of my gold status on check-in and the welcome gift was a strange keychain/bottle opener; rather than the standard water or food item that I would have much preferred. A welcome note was left in the room, but in Portuguese. Front desk: check-in was a rough experience. When I arrived there were four staff, none who were serving customers and they all nudged each other while giggling to gesture for someone else to serve me. This property does share an entrance with the adjacent Ibis Budget - from this experience I thought I may have entered the wrong hotel. There is extremely limited English spoken by the front desk staff as well, my check in was conducted via grunts and nods. Keycard: thankfully not as bad as my recent experience at the Novotel in Rio, but my keycard stopped working twice during my three night stay - forcing me to waste time going to the front desk. Conclusion: with some retraining and enhancements to the service provided by the front desk, this hotel could easily become a four star rating. Right now, it’s just average in my opinion.

Dear MCTMASE We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Zero service would be generous

Tripadvisor-waardering 1.0/5

Paul M Zaken - Gecertificeerde beoordeling door TripAdvisor

Was at the hotel on business and had important business in the morning - tried to get room service nobody spoke English tried to get assistance from the front reception for over an hour and nobody answered the phone

We sincerely apologize. Our reception staff speak English and other languages. We will review phone systems to avoid mentioned issues. Sincerely,

Could be so much better

Tripadvisor-waardering 4.0/5

olekou Zaken - Gecertificeerde beoordeling door TripAdvisor

Globally it’s a good hotel. Can they made many mistakes that it is not acceptable for a 4**** hotel: - few employees can speak English, the rest can just speak Brazilian - the lift is never available (mainly the one in the right hand) - I arrived at the hotel with 4 big luggages and no one asked me to help me or even suggest me to use a trolly until my bedroom - at the checkout, the receptionist hold me for at least 20 min, he was asking me to prove that I already paid. I was like 😳. For the rest: - the breakfast was great - the restaurant is good - the bartenders are great

Olekou, We very much appreciate your comments regarding your stay at the Novotel BH Savassi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In samenwerking met TripAdvisor

Andere internetgebruikers beoordelen ons hotel

  • 344 beoordelingen 9.5/10 Locatie
  • 640 beoordelingen 8/10 Kamer
  • 771 beoordelingen 7.6/10 Service
  • 24 beoordelingen 2.2/10 Wifi
  • 393 beoordelingen 8.7/10 Ontbijt
  • 241 beoordelingen 7.2/10 Netheid
  • 206 beoordelingen 7.9/10 Eten
  • 156 beoordelingen 9.2/10 Sfeer

Mogelijk gemaakt door Trustyou

Onze andere etablissementen in de buurt

Al onze hotels in Belo Horizonte