客户意见评级 (ALL 评级) 4.4/5 6,462 评论
“获得 ALLSAFE 认证的酒店”
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 12h00 办理退房手续
从 办理登记入住手续 - 从 办理退房手续
来自 100% 认证入住过我们酒店客人的评论发现更多
Perfect location and a very accommodating hotel.
Aiga K 28/11/2021 经 TripAdvisor 认证的评论
We stayed for one night but used many of the facilities at the hotel. Before arrival we shipped a package to the hotel that got handled and given to us during check in without any issue. The hotel also has a great locker system that you can use after check out as well. Overall I think this hotel is perfect especially if you arrive by train. Everything is few minute walk away and staff is really helpful.
Worst customer service we ever received
Helga1982b Business - 20/10/2020 经 TripAdvisor 认证的评论
Staff were incredibly rude at reception. We have no problen filling in all covid related forms but the receptionist was beyond unhelpful, disrespectful and rude beyond words. Room not serviced either. Mattresses old and barely usable. Staff did not greet us once going in or out. Felt like we were unwanted visitors rather than paying guests. Good location, though
勞曼 L. P. L. 家庭住宿 - 28/07/2020 所有已确认评论
good location, fair price
Mgdlnnn Business - 09/03/2020 经 TripAdvisor 认证的评论
Super nice and helpful staff. I like the hotel & its modern simplicity. What I regret most is old fashion accessories once available in rooms, like needle, thread and small scissors. I'd appreciate very much small cover on bed, that you needn't put bag or coat on the blanket.
Great hotel, but terrible mattress.
Bruno C 23/01/2020 经 TripAdvisor 认证的评论
I only have good things to say about both the Ibis Hotels in Hamburg, except for the mattress... That honestly it's one of the worse I have ever had the chance to try. I understand that some people like firm mattresses but I feel that it would have been softer if I had slept on the floor. It's curious that only in Germany that I had these issues with an Ibis, so I am wondering if it's a local thing? Everything else was five stars, and it's just a shame that because of the mattress I could not sleep better and have a better rest.
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